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Empathy Maps and How to Build Them
www.uxmatters.com

Skilled UX designers and teams use tools such as empathy mapping to help them create products that keep the user or customer at the center of the design process, resulting in a product that resonates with users and provides a good user experience. But what is an empathy map, what are its uses, and how does empathy mapping fit into the process?

The Product-Manager Archetype
www.nngroup.com
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Product managers share common goals, strengths, activities, and skill sets. Awareness of these commonalities helps designers figure out how to best collaborate with product managers on Agile teams.

The 6 Levels of UX Maturity
www.nngroup.com
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Our UX-maturity model has 6 stages that cover processes, design, research, leadership support, and longevity of UX. Use our quiz to get an idea of your organization’s UX maturity.

05/02/2023
NN/g UX Maturity Quiz
forms.nngroup.com
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We'll ask questions about how your organization approaches UX. Based on your answers, we'll give you an estimate of your organization's UX maturity. This assessment is based on the Nielsen Norman Group UX Maturity Model. There are six stages in the UX maturity model.

05/02/2023
A case for accessibility: How to be compelling.
boagworld.com
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The case for accessibility has to be about more than a legal and moral requirement. It has to persuade management that accessibility will generate a return on investment.

“Learn More” Links: You Can Do Better
www.nngroup.com
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The phrase ‘Learn More’ is increasingly used as a crutch for link labels. But the text has poor information scent and is bad for accessibility. With a little effort, transform this filler copy into descriptive labels that help users confidently predict what the next page will be.

Meet the first-ever accessibility engineer at The Washington Post
www.niemanlab.org
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accessibility in journalism is important for everyone: Making news products more accessible, after all, often means making them more user-friendly and efficient. He hopes to discover and standardize ways of making the Post’s journalism accessible to as many people as possible.

Use AI to Enhance My UX Design Process
boagworld.com
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Chat GPT to brainstorm ideas, write document outlines, compose tweets, make my emails friendlier, and much more. Recently, I even used it to suggest a possible information architecture based on the site content I provided.

10 Guidelines For Navigation Usability
usabilitygeek.com
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The number one most annoying feature of a website is improper or confusing navigation, leaving users lost and wondering what to do next. If you’re lucky enough, some users just might scour through the website to accomplish their purpose of visiting the website. However, most users simply pop-out and add more numbers to the website bounce rate...

ChatGPT (test): 500 word article on UX
timo-m-lange.myhub.ai

Chat task; Write a 500 word article about user experience

11/01/2023
Infinite Scrolling: When to Use It, When to Avoid It
www.nngroup.com
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Infinite scrolling minimizes interaction costs and increases user engagement, but it isn’t a good fit for every website. For some, pagination or a Load More button will be a better solution.

The traditional story structure gets deconstructed
www.niemanlab.org
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After all, we’ve changed dramatically as a news consuming public over the decades; think about how Twitter threads, TikTok videos, and interactive graphics have all burrowed their way into our news habits. Why shouldn’t our most basic story form change as well?

14/12/2022
The Wizard of Oz Method in UX
www.nngroup.com
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The Wizard of Oz is a type of user-research method that involves interaction with a mock interface controlled by a human. It is used to test costly concepts inexpensively and to narrow down the problem space.

More Choices More Trouble (UX Slogan 12)
www.nngroup.com
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The more choices a user has to make, the bigger the risk of getting into trouble. More features can easily reduce usability.

Make it Easy (UX Slogan #8)
www.nngroup.com
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It's hard work to make a user interface that's easy to use. The end result may seem obvious to an outsider, but ease-of-use comes from trying out many design ideas and rejecting ones that are too difficult while polishing those that make the UI better.

UX Researchers, We Like to Watch (UX Slogan #16)
www.nngroup.com
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Watching users' actual behavior helps us gain insights to improve the user experience.

Secondary Research: Important UX Learning Right at Your Desk (VIDEO)
www.nngroup.com
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You don't have to do all UX research yourself. You should learn from existing published work, which will save you much time, especially when beginning a new project.

Content Strategy 101
www.nngroup.com
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A content strategy is a high-level plan that guides the intentional creation and maintenance of information in a digital product.

Visual Design in UX: Study Guide
www.nngroup.com
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Unsure where to start? Use this collection of links to our articles and videos to learn about visual design in UX.

5 Ways to Use Behavioral Science to Create Better Products
www.interaction-design.org
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A myriad of fields, skills and insights come together to create the overarching discipline of user experience design... Let’s explore five behavioral science insights you can use right now to design better products

Bounce Rate Explained: Everything You Need to Achieve Growth
www.similarweb.com

Visitors are arriving at your website, but they’re leaving at an alarmingly high (and fast) rate. In a frenzy, you search through all your data and rummage through different digital metrics to try and find the culprit. While bounce rate seems to convey a simple message... Not everyone who bounces is a disappointed visitor.

03/11/2022
Research: Simple Writing Pays Off (Literally)
hbr.org
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Financial writing is full of jargon and complexity. But a series of research suggests that investors are drawn to simple, clear writing with short sentences. The simple reason is that complex writing is off-putting — people tune out and find it dull, a fact confirmed by neuroscience research.

Your Step-by-Step Guide to Heuristic Evaluation in UX Design
careerfoundry.com
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In this article we’ll be taking at look at what exactly UX designers mean by the term heuristic evaluation, how to conduct a heuristic evaluation for yourself, what to do if you can’t afford a usability expert, and the difference between a heuristic evaluation and user testing.

Reduce Bounce Rates: Fight for the Second Click
www.nngroup.com
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Different traffic sources imply different reasons for why visitors might immediately leave your site. Design to keep deep-link followers engaged through additional pageviews. Given growing bounce rates, we must stop using "unique visitors" as a metric for site success. Site tourists who leave a site immediately ratchet up the unique visitor count,

Optimize for Return Visits, not Bounce Rate
www.nngroup.com
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Use bounce rate as a red flag for possible issues lurking on your site, but don’t make design decisions aimed solely at chasing that second click. Optimize for long-term engagement through return visits and track deeper conversion goals.

Stop Emailing and Use the Damn Phone (Please)
www.yourthoughtpartner.com
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Here’s what I hear: “I can’t get ahold of this person” or “They’re not responding to me.” What’s not being said: “Because all I’ve done is emailed them.”

What is UX Research?
www.interaction-design.org
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UX (user experience) research is the systematic study of target users and their requirements, to add realistic contexts and insights to design processes. UX researchers adopt various methods to uncover problems and design opportunities. Doing so, they reveal valuable information which can be fed into the design process.

How Long Do Users Stay on Web Pages?
www.nngroup.com
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Users often leave Web pages in 10–20 seconds, but pages with a clear value proposition can hold people's attention for much longer. To gain several minutes of user attention, you must clearly communicate your value proposition within 10 seconds.

06/10/2022
First Rule of Usability? Don't Listen to Users
www.nngroup.com
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To design the best UX, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior. Users do not know what they want.

The Complete Guide To Website Copywriting (2022 Edition)
jacobmcmillen.com
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In this guide, I’m going to teach you my step-by-step process for writing high-converting website copy.

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