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Overview: Social Media Strategy

Social media can be a time- and resource-vampire if it's not integrated into the rest of your communications strategy.

How is your social media strategy? Are you simply broadcasting your content? That's inexpensive, but you're simply adding to the noise. Do you really want to be part of that problem?

The secret is to not have a "social media strategy": as a separate strategy, it will prevent social media becoming an integral part of your content marketing, community development, digital transformation and innovation strategies.

It also tends to put social media in Team Ghetto, when you should be mainstreaming it across your workforce.

Instead, view social media as a set of tactics within an integrated communication strategy, with each social platform harnessed to your overall communication goals.

Need help? Get in touch.

More services: start with Communication strategy.

Relevant resources

Cory Doctorow: IP
locusmag.com
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First a definition of (the importance of) "Interoperability – the thing Facebook uses to slurp stuff in from the open web – is the key to self-determination." Without it:you're trapped: "leaving Facebook means leaving your communities, your relationships... your presence on Facebook is the reason someone else can’t go...you…

The New Era of Social Media Isn’t About Feeds | by Will Oremus | OneZero
onezero.medium.com
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"Clubhouse and Twitter’s “Super Follows” offer a new kind of engagement".Makes a good case against the algorithmic feed, which condition us to follow and post repeatedly and create a feed full of attention-grabbing content. That feed's "great at keeping us hooked, scrolling & coming back... and great for advertisers... but …

Trump deplatforms himself
www.platformer.news
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Trump pulled the plug on his blog which, "On its last day... received just 1,500 shares or comments on Facebook and Twitter — a staggering drop for someone whose every tweet once garnered hundreds of thousands of reactions... Trump’s blog peaked at 159,000 social interactions ... on his blog’s first day." Downhill from day one.While his …

The Memex Method. When your commonplace book is a public | Cory Doctorow
doctorow.medium.com
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One of my favourite writers (offline and online) on his personal content strategy, first taking aim at the "tawdry and mercenary" version of "“why writers should blog”... the story goes, “and build a brand ... to promote your work.” Virtually every sentence that contains the word “brand” is bullshit, and that one is no exception.&qu;…

Facebook Is Dead (It Just Doesn’t Know It Yet)
bettermarketing.pub
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Interesting piece on the reverse side of the network effect: the more people leave, the faster the remainder leave. So what will make people leave?Gen Z want privacy, hate bullying/speech, don’t like ads and think "Facebook is for moms and grandparents""Millennials Are Ready to Ditch... too old to bicker with strangers... [and] stil…

Even LinkedIn Is Overrun by Influencers | Index
index.medium.com
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This article absolutely nails why I can't stand LinkedIn anymore, describing the site as completely performative, and the "LinkedIn newsfeed ... as a vast wasteland... almost entirely filled with marketing gurus, salespeople talking sales, and recruiters and “career coaches” offering the same job search tips over and over".Why? Beca…

Confronting Disinformation Spreaders on Twitter Only Makes It Worse, MIT Scientists Say
www.vice.com

A "perverse downstream consequence for debunking... being corrected by another user for posting false political news increases subsequent sharing of low quality, partisan, and toxic content".Looks like evidence for the backfire effect: "Direct correction ... backfires by making people feel defensive or focusing their attention on so…

Privacy activists are winning fights with tech giants. Why does victory feel hollow? | Evgeny Morozov | The Guardian
www.theguardian.com
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Although this looks like someone looking for problems because of the apparent near-future success of "solutionism", some good points here: we need "an institution that will know what ... regulations to suspend (eg libraries and IPR) ... to fully leverage the potential inherent in digital technologies for the public good."Recent…

Platforms, Creative Communities, and the Need for a Radical Reimagining - The Reboot
thereboot.com
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Great piece on the implications for creators of the shift to algorithmically managed content platforms."Vine was an entirely new cultural platform ... Twitter had unwittingly enabled the creation of a true subculture... [but] didn’t know how to make money from it... in contrast... TikTok has prospered because it generally seems to understa…

Feeling Stuck on Twitter and Facebook? So Is Everyone Else. - The New York Times
www.nytimes.com
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Common complaints about social media platforms "sound contradictory. They’re:accelerators for extremism that simultaneously uphold suffocating consensuswastes of attention and should play a smaller role in people’s lives; however, they also need to be improved, refined and purged of bad actors, advanced surveillance machines ... routinely s…

‘Belonging Is Stronger Than Facts’: The Age of Misinformation - The New York Times
www.nytimes.com
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"social and psychological forces that make people prone to sharing and believing misinformation ... are on the rise" - not so much created by bad actors, but exploited by them. Why?“cognitive and memory limitations, directional motivations to defend or support some group identity or existing belief, and messages from other people and pol…

The Future of Education is Community: The Rise of Cohort-Based Courses - Forte Labs
fortelabs.co
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"the fourth wave of online education...: “Cohort-Based Courses,” ... the first to tap into the essential nature of the Internet: that it is open-ended and interactive."Takes you through the first 3 waves:MOOCs, from 2008: overcame the “How to get content online,” problem "by converting traditional course materials into digital form …

Why is the EU running into so many difficulties with its Covid vaccine campaign? | Vaccines and immunisation | The Guardian
www.theguardian.com
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"Almost unbelievably, scepticism is highest among healthcare workers."Examines both the specific mistakes and the general antivaxxer European setting undermining the vaccination campaign.Specific mistakes: "by publicly trashing [AstraZeneca], the commission undermined trust in the vaccines... compounded by confusion over the vaccine…

Topia
topia.io
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Pretty cool spatial video conferencing platform:create a 2D world with rooms, events, etc.users move around it, and can video-conference with whomever's nearbytest server: https://topia.io/welcome

Evan Henshaw-Plath, Planetary.Social | The Institute for Digital Public Infrastructure
publicinfrastructure.org
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One of a great series of Reimagining the Internet podcasts. Guest: the Planetary.Social founder, discussing:the early days of Twitter: "Twitter's innovation ... happened all at the edges... users created everything... inline images and short links and retweets and the app, actual at and hashtags... the company... cultivated this garden w…

Masnick's Impossibility Theorem: Content Moderation At Scale Is Impossible To Do Well | Techdirt
www.techdirt.com
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Content moderation "will always end up frustrating very large segments of the population and will always fail to accurately represent the "proper" level of moderation of anyone".any moderation will upset the moderated no moderation will upset those who don't like spam, harassment, etcpushing moderation to the users puts th…

WriteFreely
writefreely.org
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Reach outside your own site with federation via ActivityPub. WriteFreely lets anyone on Mastodon, Pleroma, or any ActivityPub-enabled service follow your blog, bookmark your posts, and share them with their followers. See how it works.

Decentralized Social Networks vs. The Trolls - ConfTube
conf.tube
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After pointing out that mainstream - ie centralised - social platforms cannot moderate effectively due to scale, then introduces fediverse/activitypub-based platforms. Will they face same moderation problems as the mainstream if/when they grow?Takes Gab's unsuccessful move into fediverse as an example: "Almost immediately, Gab was met by…

Meet GPT-3. It Has Learned to Code (and Blog and Argue). - The New York Times
www.nytimes.com
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"GPT-3 ... generates tweets, pens poetry, summarizes emails, answers trivia questions, translates languages and even writes its own computer programs, all with very little prompting"It's surprised a lot of AI researchers, but also "often spews biased and toxic language" and isn't always convincing. It's a univers…

24/12/2020
Facebook Employees Leaving As Hate Speech Festers
www.buzzfeednews.com
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roughly 1 of every 1,000 pieces of content ... violates ... rules on hate speech... even with artificial intelligence and third-party moderators, the company was “deleting less than 5% of all of the hate speech posted to Facebook.”...civic integrity team... charged with protecting the democratic process and reducing misinformation ... recently dis…

Protocols, Not Platforms: A Technological Approach to Free Speech | Knight First Amendment Institute
knightcolumbia.org
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Given the myriad problems posed by social media platforms - content moderation, disinformation, censorship, privacy, anti-trust - this article "proposes an entirely different approach... that enables more free speech, while minimizing ... trolling, hateful speech, and large-scale disinformation efforts... also might help users ... regain cont…

Adversarial Interoperability | Electronic Frontier Foundation
www.eff.org
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"adversarial interoperability... create a new product or service that plugs into the existing ones without the permission of the companies that make them... once the driver of tech’s dynamic marketplace" now stifled by legal means by Big Tech, which "climbed the adversarial ladder and then pulled it up behind them".EFF sees re…

Peer-to-Peer Network Models and their Implications
backdrifting.net

"corporate-run social media implies a structure [and]... content limits the users have no say in, which favor harmful [content] ... while inhibiting freedom of expression. ... the next platform has the same problems ... “I’ll just build my own platform” leads to ... “alt-tech” platforms ... to host right-wing extremist content... So what does…

Parler Makes Play for Conservatives Mad at Facebook, Twitter - WSJ
www.wsj.com
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Didn't know: "Prominent conservative donor Rebekah Mercer is among the company’s financial backers"Interesting point: one of the main reasons many are on FB/Twitter is to troll other people - will it be harder to get people to come back to an app where everyone agrees with them?

Schumpeter - Who owns the web’s data? | Business | The Economist
www.economist.com
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Overview of efforts to put data back into the hands of people. "platforms’ business models depend on network effects and scale to keep users engaged and to sell more advertising... a culture of virality that... poisons public discourse." Moreover, their data dominance is stifling competition & innovation. " So trustbusters are o…

50 Resources and five editions later (US2020 Disinformation news, ed. 5)
mathewlowry.medium.com

What did I learn from Hubbing 50 resources and writing five editions on disinformation during the US elections?

Evaluating contradictory foreign interference allegations in the 2020 U.S. election | by @DFRLab | DFRLab | Oct, 2020 | Medium
medium.com
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DFRLab’s Foreign Interference Attribution Tracker (FIAT) database (see Interference2020.org) "captures allegations of foreign #us2020 interference... and assesses their credibility, bias, evidence, transparency, and impact".80 allegations were catalogued: a "sharp increase from 2016... vary widely in their evidence and objectivity, …

How Some Conservatives Have Switched to Parler, Rumble and Newsmax (FN)
www.nytimes.com
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Fleeting Note (FN): the creation of Fediverse-based alternatives might suddenly become an urgency.

More than 8 in 10 Trump voters think Biden’s win is not legitimate - The Washington Post
www.washingtonpost.com

Trump's delegitimisation disinformation campaign bears fruit: while 60% of those polled by Economist/YouGov thought Biden legitimately won:86% of Trump voters said he hadn’t, with 80% saying he shouldn’t concede, and most thinking the courts will overturn the resultsover 75% think there was sufficient fraud to influence the outcome - although…

Facebook Manipulated the News You See to Appease Republicans, Insiders Say – Mother Jones
www.motherjones.com
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When changing their Newsfeed algorithm, Facebook's tests found "a dramatic impact on the reach of right-wing “junk sites,”... [by] January 2018 a second iteration dialed up the harm to progressive-leaning news organizations instead... Mother Jones was singled out as one that would suffer... Daily Wire was identified as one that would be…

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