For businesses, delivering good customer service is ... imperative... for government entities to enhance the “citizen experience”... may be just as important...Governments... empathy economy model ... put residents and citizens at the core ... empathy economy is based on ... value created by AI and other innovations detect and simulate human emoti…

we sped from the mere suggestion of "sentinel surveillance" to ... a Patriot Act for health care... Having served as lead White House technology adviser on Sept. 11, 2001, I've been down this path..."A Roadmap to Reopening" ... "new national surveillance infrastructure"... widespread ... individual contact tracin…

McNamee has mentored many of the people who have transformed Silicon Valley... advised Mark Zuckerberg to turn down Yahoo’s offer... a billion dollars... encouraged Zuckerberg to hire Sheryl Sandberg...Ten days before the Presidential election... “I am disappointed. I am embarrassed. I am ashamed,”... I was expecting them to take it seriously... t…

MyHub is an ad-free, manipulation-free zone. Your privacy is 100% safe. How?

Most cookie consent pop-ups ... are likely to be flouting regional privacy laws... another piece of research ... also concluded a majority of ... cookie notices offer no meaningful choice to Europe’s Internet users — even though EU law requires one...if it’s configured to contain pre-ticked boxes that opt users into sharing data by default — requi…

recent UK election was a quarrel about the character of politics...Labour Party argued that it can be used for good... Conservative Party claimed that politics is bad... promised to... ‘get Brexit done’, so that we can all forget about it ...wage war on the political process, on trust, and on truth. Ensure the whole experience is miserable, bewild…

Mozilla announced a new anti-tracking strategy... make it harder to track users across websites ... on by default for all users... There needs to be a profitable revenue ecosystem on the web... Our third-party cookie restrictions will allow loading of advertising ... will prevent the cookie-based tracking ... a better balance for publishers than…

analyzed the length and readability of privacy policies from nearly 150 popular websites and apps... Only Immanuel Kant’s “Critique of Pure Reason” registers a more challenging readability score than Facebook’s privacy policy... The vast majority of privacy policies exceed the college reading level... [Google's] policy became more readable at the …

It’s been 15 years since I co-founded Facebook at Harvard, and I haven’t worked at the company in a decade. But I feel a sense of anger and responsibility... Mark’s influence is staggering... his focus on growth led him to sacrifice security and civility for clicks... surrounded himself with a team that reinforces his beliefs instead of challengi…

The web was designed to bring people together and make knowledge freely available. Everyone has a role to play to ensure the web serves humanity. By committing to the following principles, governments, companies and citizens around the world can help protect the open web as a public good and a basic right for everyone.

our vision and principles around building a privacy-focused messaging and social networking platform... Privacy gives people the freedom to be themselves and connect more naturally... private messaging, ephemeral stories, and small groups are by far the fastest growing areas of online communication... an opportunity to build a simpler platform th…

One key change that the GDPR will bring is the obligation to integrate privacy into systems and operations when processing personal data,.. The concept of ‘Privacy by Design’ ... embedding privacy into the design of information technology, networked infrastructure, and business practices... this article introduces the concept and explain it by giv…

Cambridge Analytica (part of SCL Group Ltd.) constructed a significant data set based on US voter rolls... Some respected observers argue the firm’s psychographic profiling methodologies may not be nearly as potent as its sales pitch suggests... the firm’s psychographic practices remain as unreviewable as the campaign’s voter advertising. Journal…

every Chinese ... ”Citizen Score” will determine under what conditions they may get loans, jobs, or travel visa to other countries. ... individual monitoring would include people’s Internet surfing and the behavior of their social contacts... algorithms know pretty well what we do, what we think and how we feel—possibly even better than our friend…

3rd of my posts for Chatbots Magazine: Chatbots allow governments and other public bodies to provide citizens highly customised content and services. And invade their privacy. Citizens deserve better choices. 

If there’s a single Top3ic running through the following stories, it’s probably Artificial Intelligence (AI), but I’m deeply into learning about psychology for the moment, so that’s my starting point.

when bot platforms take off, we will be... completing the new shift in data control from the users’ hands to Facebook’s, Google, and Microsoft’s hands... the next big privacy concern... end-to-end encryption between the user and the bot developer... goes against their [platform's] business models

model to assess human beings based on five personality traits, known as the "Big Five." also known as OCEAN... openness, conscientiousness, extroversion, agreeableness, neuroticism... their needs and fears, and how they are likely to behave. ... the problem with this approach was data collection... Then came the Internet. And Facebook... on the b…

But what we are building with artificial reality is an internet of experiences... although every one of these environments was fake, the experiences I had in them were genuine... you gain authentic experiences, as authentic as in real life. People remember VR experiences not as a memory of something they saw but as something that happened to them.…

the first crux of Harcourt’s argument: The expository society exploits, rather than represses, our desires. The second ... government and commercial surveillance infrastructures have wholly merged.... Harcourt’s analysis hinges on desire: We want to participate, we are impelled to do so, and we like it. But it seems to me we are as much compelled …

The digital counterrevolution is underway in Europe... Jean-Claude Juncker has stressed the need for European competitors to the Silicon Valley giants. Juncker’s election was widely credited to the efforts of an influential press baron: Mathias Döpfner... Corey Pein interviewed Döpfner for CJR in October... A month later, Axel lost a round whe…

The biggest reason the Walled Gardens are winning is because they have a superior user experience, fueled by data... we first must build websites and applications that exceed the user experience of Facebook, Apple, Google, etc. Second, we need to take back control of our data.,, create a "personal information broker"... the user can control wha…

"On January 17, 2014, President Obama spoke at the Justice Department about changes in the technology that we use for national security purposes, and what these technologies mean for our privacy broadly. He called on the administration to conduct a broad 90-day review of big data and privacy: how these technologies affect the way we live and the w…

"an engine to generate custom sets of tags for each Web site visitor.... the next step is to assemble the tag data into detailed individual profiles for personalization, testing, attribution, and other purposes... These features go beyond Web page tags to capture data from mobile apps, from ad pixels served on external Web sites, and from other s…

"The notion that the world outside its homepage remains anonymous is increasingly untrue. Millions of internet users voluntarily give Facebook, Google, and others access to their movements across the web and on mobile when they use “social log in,” or the ability to sign in to a website using credentials from the big identity providers.... as mob…

One thing I'm not hearing is whether website owners will be able to use Atlas data to customise their user experience. "Atlas will allow marketers to tap its detailed knowledge of its users to direct ads to those people on thousands of other websites and mobile apps.... Facebook has deep, deep data on its users. You can slice and dice markets, l…

"Facebook executives met with a group of drag queens from San Francisco to discuss the social network’s infamous “real names” policy... Facebook apparently had no intention of negotiating because the policy was crafted for the sale of targeted ads not for the safety of human beings with complex identities.... Facebook appears like a school bully…

"But for those searching for what's next, Ello is not it. There have been a few versions of this virtuous social network before—from Diaspora (forgotten), App.net (oof), and even Path (oy) ... [Diaspora] was intended less as an imitation of Facebook than as an escape route from it... New York magazine wrote almost four years ago to the day."

"... the surveillance society or the transparent society, the rise of camera surveillance seems unstoppable. The parallel I’d like to draw is to the rise of equality, as observed by Alexis de Tocqueville in his 1835 classic Democracy in America. " Really excellent, useful post. - The surveillance society is a step forward. But one that harkens b…