or
or
or
Tags

Overview: Digital Transformation

Digital transformation is an over-used, over-abused term. Here’s what it means to me.

From many strategies ...

In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:

  • Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
  • Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
  • Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
  • External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
  • Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?

... to one strategy: build an internal innovation community

How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.

everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes

The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.

From Strategy to Implementation

Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:

  • change rolls out with the new features, tools and processes,
  • these are developed with your staff, not foisted upon them.

I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.

More services: start with Communication strategy.

Relevant resources

AI Is Life
www.noemamag.com
Card image

Fantastic essay by Sara Walker, an astrobiologist and theoretical physicist, reframing AI into deep historical and evolutionary contexts. Starts by pointing out that "we are embedded in a living world, yet we do not even recognize all the life on our own Earth. For most of human history, we were unaware of the legions of bacteria living and d…

Project Tailwind
adjacentpossible.substack.com
Card image

Google's new experimental product, Project Tailwind, is based on a "source-grounded AI ... allows you to define a set of documents as trusted sources ... a kind of ground truth ... craft a ... LLM that is not an all-knowing oracle or your new virtual buddy, but something closer to an efficient research assistant...This is exactly why I c…

11/05/2023
Notes on BLOOM, RAIL and openness of AI
openfuture.pubpub.org

"an initial analysis of a growing movement ... to make key machine learning tools and technologies open and shared. “Open Artificial Intelligence”...BLOOM is a large language model released under RAIL – a new copyright license that combines an Open Access approach to licensing with behavioral restrictions aimed to enforce a vision of responsi…

Robo-Coaches Are Here
every.to
Card image

"AI-generated advice represents a huge shift"convenience: whereas a google search inundates you with results mixed with spam, splog and ads, "ChatGPT streamline this process... people choose convenience over almost anything else... [cf]Fogg’s behavior model: Behavior = Motivation × Ability × Prompt". With AI, it's finally …

07/05/2023
JRC M365 strategy
mathewlowry.myhub.ai

While my focus at the European Commission's Joint Research Centre has been on their Knowledge4Policy platform (K4P), I've recently been pulled in to help design their internal communications, community, collaboration & knowledge management strategy as they grapple with migrating from Jive to M365.

Thinking About Organizational Change with ChatGPT
blog.pythian.com

"effectively deploying these capabilities for our organization... build skills, processes, and structures to effectively leverage these tools’ advantages:"identify processes benefiting from LLMs (content)implement processes to ensure content accuracy, security"identify roles that will be displaced and identify upskilling" requi…

29/04/2023
It's Time for ChatGPT Policies
blog.pythian.com
Card image

"But all good comes with new risks. With conversational AI, this includes data leakage, IP ownership conflicts and reproducibility requirements. Team members must be aware ... how and when to use it and the corporate policies around appropriate use... key questions your organization should be asking:"what can(not) you ask an AI tool?how …

Text Embedding — What, Why and How?
medium.com

Intro to "Embedding ... convert complex, high-dimensional data e.g. text, image etc. into lower-dimensional representations while preserving essential relationships and structure. Embedding is the knowledge for AI as it is produced, understood and used by ... AI systems."After introducing "some well-known text embeddings" (from…

26/04/2023
How to use AI to do practical stuff: A new guide
www.oneusefulthing.org
Card image

A guide to the useful things one can do with LLMs.To write stuff: nothing comes "even close to GPT-4... access at Bing for free or ... subscription to ChatGPT... GPT-3.5 also good and much faster". Some tips: "Getting good writing out of ChatGPT takes some practice"Paste in your text and ask ChatGPT to improve it, suggest &q;…

16/04/2023
Using ChatGPT to extract intelligent insights from multiple documents
medium.com

"“Document Search Chatbot” ... field common questions (FAQ’s) based on the content of several documents.... Azure Search to extract and rank key highlights from a set of text documents based on a user query. This user query and Azure Search results are then passed to OpenAI to be interpreted and formatted into a chat based response..."Wh…

🤖 I tested Miro AI’s mind map feature for ideation and it’s awesome! | by Erik van der Pluijm | Pitchlab | Mar, 2023 | Medium
medium.com

A sneak peek at Miro's new AI features for ideation and innovation, including their "AI powered mindmap... mind map with AI assistance"."While ChatGPT can be a powerful tool for generating ideas... the linear nature of chat threads" clashes with ideation's nonlinear nature, & "the sheer volume of ideas genera…

A step-by-step guide to building a chatbot based on your own documents with GPT
bootcamp.uxdesign.cc
Card image

" a step-by-step guide for building a document Q&A chatbot in an efficient way with llama-index and GPT API... ask the bot in natural language about your own documents/data... [see it] retrieving info from the documents and generating a response [1]... customer support, synthesizing user research, your personal knowledge management"K…

ChatGPT API FAQ
help.openai.com
Card image

"ChatGPT API will allow developers to integrate ChatGPT into their own applications, products, or services". Not to be confused with ChatGPT Plus:"API has its own pricing... https://openai.com/pricing.ChatGPT Plus subscription covers usage on chat.openai.com only and costs $20/month."ChatGPT API prices:"Free trial users: 2…

23/03/2023
Helping PMO adopt SPO (and the rest of M365)
mathewlowry.myhub.ai

How can a reasonably conservative corner of the European Commission adopt M365?

The Art of the AI Prompt - Techonomy
techonomy.com
Card image

Wired's rules for using generative AI: "Not for images, yes for research, no for copyediting, maybe for idea generation". Meanwhile interactive book PromptCraft shows how to "get the most out of the creative man/machine communications... AI is like querying our collective intelligence".So how best to design an AI prompt?…

Opinion | Noam Chomsky: The False Promise of ChatGPT - The New York Times
www.nytimes.com
Card image

Noam Chomsky on ChatGPT, Bard and Sydney, which "take huge amounts of data, search for patterns in it and become increasingly proficient at generating statistically probable outputs — such as seemingly humanlike language and thought... hailed as the first glimmers on the horizon of artificial general intelligence ... surpassing human ... inte…

10/03/2023
Microsoft will offer ChatGPT tech for companies to customize: source
www.cnbc.com
Card image

"Microsoft imagines helping clients launch new chatbots or refine their existing ones", using a version of ChatGPT trained on post-2021 content. "The service should also provide citations to specific resources... give customers ways to upload their own data and refine the voice of their chatbots... replace Microsoft and OpenAI brand…

09/03/2023
Design thinking was supposed to fix the world. Where did it go wrong? | MIT Technology Review
www.technologyreview.com
Card image

Good history of design thinking."IDEO’s way of working: a six-step methodology for innovation called design thinking... Key ... was its replicable aesthetic, represented by the Post-it note:... Not too precious, not too permanent... promises a fast-moving, cooperative, egalitarian process", but is also "disruptive, startup-flavored …

Startupy
startupyworld.notion.site
Card image

"a modern version of del.icio.us meets Roam... a searchable, interconnected repository of the most insightful content on the Internet" - and a pretty interesting example of convergent evolution vis a vis myhub.ai

How to Improve Your Creative Thinking - Superorganizers - Every
every.to
Card image

from Alice Albrecht, who "runs re:collect, a startup building an AI-powered thought partner:... advances in AI and cheaper compute lower the bar for getting from a creative idea to a final output... though, we still need to provide the initial seed... and ... judge whether we’re heading in the right direction. We’re still the creative direct…

Feedbot
feedbot.net

Feedbot vous permet de faire de la veille, de suivre et d’automatiser la publication de vos flux RSS favoris sur Mastodon

02/03/2023
Snapchat releases ‘My AI’ chatbot powered by ChatGPT
www.theverge.com
Card image

ChatGPT-powered, the "‘My AI’ bot will ... initially only available for $3.99 a month Snapchat Plus subscribers.., eventually all... we’re going to talk to AI every day" - useful, if you're a messaging service.It's a "fast mobile-friendly version of ChatGPT inside Snapchat... trained to adhere to the company’s trust and sa…

02/03/2023
Stephen Wolfram sees peril, and promise, in ChatGPT
www.bostonglobe.com
Card image

While "Wolfram Alpha... seeks to distill scientific facts and perform calculations", ChatGPT and other similar AIs "build statistical models and string together sentences or pictures by calculating probabilities (of what the next word should be, for example). That has led to all kinds of mistakes ... Wolfram is not optimistic that t…

ChatGPT as muse, not oracle
www.geoffreylitt.com
Card image

"What if we were to think of LLMs not as tools for answering questions, but as tools for asking us questions and inspiring our creativity? ... even simple tools can lead to interesting results when they clash with the contents of our minds"So he tries using ChatGPT as a muse. TL:DR; "ChatGPT asked me probing questions, suggested spe…

01/03/2023
Obsidian Task Management (several posts)
thesweetsetup.com
Card image

First of 3 posts on managing tasks with Obsidian, which I need to invest in as I'm creating tasks as I write my notes and then never looking for them again. This post starts with installing Calendar and Obsidian Tasks plugins. As always, to follow this advice I then needed to set up another plugin. Journaling Using Daily Questions in Obsidian…

Bing Is a Liar—and It’s Ready to Call the Cops
www.motherjones.com
Card image

When James West "joined a small wave of users granted early access" to the new Bing (I'll call and tag it "BingGPT"), powered by the same LLM behind ChatGPT, which is "a great party trick ... powerful work tool, capable of jumpstarting creativity, automating mundane tasks", he soon "noticed strange inconsist…

Journalism is Lossy Compression. In The New Yorker, Ted Chiang ...
medium.com
Card image

Jeff Jarvis is not a fan of Ted Chiang's piece on CgatGPT, although he does admit TC (one of my favourite authors) "makes a clever comparison between lossy compression... and large-language models, which learn from and spit back but do not record the entire web". Indeed, he takes the metaphor further: "what is journalism itself…

14/02/2023
ChatGPT Is a Blurry JPEG of the Web
www.newyorker.com

Interesting, illuminating (but contested) metaphor for thinking about LLMs from one of my favourite authors, Ted Chiang:"Think of ChatGPT as a blurry jpeg of all the text on the Web. It retains much of the information... but, if you’re looking for an exact sequence of bits, you won’t find it; all you will ever get is an approximation... nonse…

How Artificial Intelligence will finance Collective Intelligence
mathewlowry.medium.com
Card image

The 3rd part of my 1/1/2023 bundle of 5 posts looks at how AI could turbocharge collective intelligence "and finance the resulting ecosystem, providing an alternative to Big Tech AI monopolies".

A Minimum Viable Ecosystem for collective intelligence
mathewlowry.medium.com
Card image

The "executive summary" of my 5-part bundle of 1/1/2023, which "provide a snapshot of my current thinking into how a decentralised collective intelligence ecosystem could be bootstrapped into existence."

Cookies disclaimer

MyHub.ai saves very few cookies onto your device: we need some to monitor site traffic using Google Analytics, while another protects you from a cross-site request forgeries. Nevertheless, you can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings, you grant us permission to store that information on your device. More details in our Privacy Policy.