Overview: Communications Tactics

Great Copy Solves a Problem. Focus on solving customer problems... If you don’t know what your clients worry about, pick up the phone... Your subject line and opening paragraph should tell the full story... newsletter bait to attract your subscribers toward your website ... A good CTA will help transform engaged subscribers into active customers..…

new interactive visualisations to allow stakeholders explore and compare the detailed investment themes ... across the funds, countries and thematic objectives... provide insight starting from the original planned amounts.  The dataset with full details is open and accessible

Our scientists are publishing sophisticated data visualisations for policymakers to use. But are policymakers using them? ... I interview Annie White and Nil Tuzcu of Harvard’s Growth Lab about their use of data visualisations for policymaking... summarise the resulting guidance we’re giving Knowledge4Policy publishers.

the lean canvas... single-page template designed to distil the fundamental goals and objectives of a business, and offer a clear route to achieving them... to design a product around perceived market and consumer variables... In about 45 minutes ... journalists learned how to apply this framework to their news organisation’s editorial and business…

the high pitch of outrage, constant outrage, is exhausting and overwhelming... every story should ... tell you something new that you need to know about the world. Or ... move you and help shift the way you understand the world...How much of our best storytelling... helps us understand people, power, and the world...What could we learn from the wr…

the next generation of blogs will be shaped around the habits and conventions of today’s internet... so much communication takes place backstage, in group chats and on Slack, I’d expect new blogs to step in the same ambiguous territory as newsletters ... not everyone is looking, but privacy is neither airtight nor expected...escape hatches from th…

Most cookie consent pop-ups ... are likely to be flouting regional privacy laws... another piece of research ... also concluded a majority of ... cookie notices offer no meaningful choice to Europe’s Internet users — even though EU law requires one...if it’s configured to contain pre-ticked boxes that opt users into sharing data by default — requi…

Better Reykjavic platform ... encourage thoughtful debate for government improvement among citizens while avoiding vitriolic arguments...a new debate system with simple tweaks: Citizens must list arguments for and against ideas, and instead of replying to each other directly, they can only down-vote things ... forces users to create standalone poi…

for manipulating public opinion... automation and artificial intelligence “can quickly generate traffic and publicity much faster than people.”...If disinformation in 2016 was characterized by Macedonian spammers... Russian trolls... 2020 is shaping up to be the year communications pros for hire provide sophisticated online propaganda operations .…

The most successful audience team members have a complete understanding of how the organization works... interpret a treasure trove of data and analytics about what people are searching for, what stories they like, and what stories are missing that special something ...audience development was everyone’s job and no one’s job at the same time... Th…

The map juxtaposed pollution in northern Italy with the European Union subsidies paid to farmers in the region. The overlap was undeniable... The map was expunged from the group’s final reports... an approximation confirms ... the most heavily subsidized areas had the worst pollution...the bloc’s $65-billion-a-year agricultural subsidy program ...…

The key to Inbox Zero... “touch each email only once.”... only a well-designed underlying system can make such elegant action possible.... your annotated checklist for One-Touch Inbox Zero, in 5 EASY STEPS!...The main problem with how people use email is that they use it for everything.... Every other function is much more effectively handled by o…

Although V.R. has not been as lucrative as entertainment companies had hoped, the medium is used a lot in the military (flight and battlefield simulations), business training... health care (preoperative mapping, virtual cadavers... treat P.T.S.D. and phobias... transformed pornography... Independent creators and developers aren’t making their mon…

An op-ed from the future... In the age of cheap and accessible virtual reality, most consumers prefer to experience their narratives rather than read them... Virtual reality has given us a post-literacy landscape more grimly banal than Bradbury could ever have imagined... Books may be dead, but the stories ... the narratives that delight and disma…

Organizations must connect their causes to the personal aspirations of their audiences to transform public attitudes... having a majority is not enough... You need a majority that can’t be eroded or peeled away... in 1996... 27 percent of the US public supported legal recognition of same-sex marriages... 60 percent in 2015 ... the new normal... ac…

I started the ‘coffee club’ as a professional community of practice focused on work and learning. We have a private community space for the members, who pay $10 per month... private discussion forum ... live web video chats monthly... recorded and available for 30 days... a trusted space. As the club grows, I will offer more services.... main focu…

does researchers’ presence on Twitter influence citations to their papers?... although the relationship between tweets and citations is poor, actively participating on Twitter is a powerful way of promoting and disseminating academic outputs... an author needs three times more followers to gain only one mention more... to be or not to be on Twitte…

some practical tips on how to carry out moderated think-aloud usability testing. It’s based on what I’ve learnt from academic research and from practical experience, both inside and outside government.

More Americans have confidence in scientists, but there are political divides over the role of scientific experts in policy issues... six-in-ten Americans say scientists should play an active role in policy debates about scientific issues... but Americans are divided along party lines in terms of how they view the value and objectivity of scientis…

free online ratings are less trustworthy than those that have some cost to them... In ecology, costly signaling theory argues that displays that “cost” more — like elaborate peacock tails, or strenuous displays of hunger from baby birds — are more likely to reflect reality... making rating goods or services as easy as possible... is counterproduct…

show how the nature of diversity in our urban areas around the world has been changing over the past few decades... the use of sentences in data visualization is one of my favorite things. You’re adjusting a sentence using these dropdowns, which gives it a narrative component and tells you some really basic things... there’s no reason to not use t…

our team of researchers and policy analysts work together to analyze new data and create a platform for local stakeholders to make more informed decisions.... We arm local policy-makers with customized and data-driven insights so they can craft tailored, hyperlocal solutions.

we’ve conflated data with truth. And this has dangerous implications for our ability to understand, explain, and improve the things we care about... data is not a perfect representation of reality: It’s a fundamentally human construct... subject to biases, limitations, and other imperfections... Data doesn’t say anything. Humans say things.... Dat…

Steve Bannon and the conservative group CatholicVote used cell-phone location data for people who had been inside Roman Catholic churches ... target them with get-out-the-vote ads...“geofencing” or “ring-fencing.”... data ... is anonymized. But ... potential to reveal personal information about individual phone users... virtual fence around a geog…

Sweden plans to cut its emissions to net zero. A new digital visualization shows exactly what it’s doing to reach that goal—and is designed to help policymakers move faster to fill in gaps in the current plan and make sure it actually succeeds. It’s also fully open to the public, so anyone can hold the government accountable... A typical governmen…

Mozilla announced a new anti-tracking strategy... make it harder to track users across websites ... on by default for all users... There needs to be a profitable revenue ecosystem on the web... Our third-party cookie restrictions will allow loading of advertising ... will prevent the cookie-based tracking ... a better balance for publishers than…

Scroll gives you special ad-free versions of all your favorite news sites. From cleaner pages to handy reading tools, Scroll lets you experience great content with new focus – and pays publishers more than advertising.

the primary battle many Content Strategists fight every day... While the boarding pass was the single most important thing to the passenger... it seemed to be the least important thing to the airline. The passenger became more frustrated with the airline with each passing offer and informational screen thrust in their way... We need to shift our …

novelty and newness of these teams has worn off... growing acceptance ... that these teams are useful tool in driving new practices ... Less clear... is whether these units can enable the deeper digital transformation... ~ two key pieces of the puzzle: ... creating common platforms to power governments services is key to digital transformation o…

Jobs to be Done is a theory of consumer action. It describes the mechanisms that cause a consumer to adopt an innovation... a process: it starts, it runs, and it ends... a JTBD describes how a customer changes or wishes to change...: the process a consumer goes through whenever she aims to change her existing life-situation into a preferred one, b…