Overview: Change & Project Management

Noone will notice your new communications, innovation or digital transformation strategy if you never implement it.

A new strategy implies change, so implementing it requires both project and change management. These are ideally integrated, so that change is rolled out across the organisations along with the new features, tools and processes.

I’ve been innovating online since 1995. Every online innovation involved planning for unknowns, coordinating experts who had never worked together before, and rolling out change across organisations.

So Get in touch.

More services: start with Communication strategy..

Relevant resources

JRC M365 strategy

While my focus at the European Commission's Joint Research Centre has been on their Knowledge4Policy platform (K4P), I've recently been pulled in to help design their internal communications, community, collaboration & knowledge management strategy as they grapple with migrating from Jive to M365.

Thinking About Organizational Change with ChatGPT

"effectively deploying these capabilities for our organization... build skills, processes, and structures to effectively leverage these tools’ advantages:"identify processes benefiting from LLMs (content)implement processes to ensure content accuracy, security"identify roles that will be displaced and identify upskilling" requi…

It's Time for ChatGPT Policies
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"But all good comes with new risks. With conversational AI, this includes data leakage, IP ownership conflicts and reproducibility requirements. Team members must be aware ... how and when to use it and the corporate policies around appropriate use... key questions your organization should be asking:"what can(not) you ask an AI tool?how …

Helping PMO adopt SPO (and the rest of M365)

How can a reasonably conservative corner of the European Commission adopt M365?

Why You Love Design from Trust. You just don’t know it yet | by Jerry Michalski | Medium
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Systems with Design from Trust: assume most (not all) people have good intent."initially feel counterintuitive, even risky...social: they rely on human relationships. appealing: once you wrap your head around them, you want more."The discomfort is a symptom of how today's default setting is mistrust: "we’ve internalized the ass…

Why the world is full of bullshit jobs - Vox
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"Do you have a job that you secretly believe is pointless?... you have a “bullshit job.”", and so do "millions of ... clerical workers, administrators, consultants, telemarketers, corporate lawyers, service personnel...".We built enough tech to free us, but instead "we’ve invented a whole universe of futile occupations tha…

Liberating Structures - Introduction
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Liberating Structures is a pattern language that "provides a menu of thirty-three Liberating Structures to replace or complement conventional practices... [which are] either too inhibiting (presentations, status reports and managed discussions) or too loose and disorganized (open discussions and brainstorms) to creatively engage people ... to…

Coda vs. Notion

An overview by Coda, with 20 more resources, on Coda & Notion, which both take "a modular approach to digital documentation. You can do traditional docs ... but you never have to leave the tool to build more complex workflows and processes".

The professionals who predict the future for a living | MIT Technology Review
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"forecasting the future is a complex and absolutely critical job. So how do you do it—and what comes next?"Fascinating series of short interviews with futurists. Some selected quotes:"When it comes to the future, you have two choices: ... build a great big wall to keep out all the bad news. Or you can build windmills and harness the…

Artificial Intelligence, Cultural Diversity, and a Giant “Bag of Words” | Stanford Graduate School of Business
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Analysing the impact of cultural diversity on corporate performance by feeding half-million Glassdoor reviews through a "Latent Dirichlet Allocation topic modeling" machine learning algorithm: "the “bag of words” approach... inductively infers categories... a statistical model that looks for words that tend to co-occur."Step 1:…

Design Thinking and the Theater of Innovation cartoon | Marketoonist | Tom Fishburne
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Good short history: "design thinking ... has spread from products to services to just about anything in business... often used as shorthand for a magic potion approach to innovation and creative problem solving... end up being a theatrical thing that people can point to and say, ‘oh we did that.’ "So it's one example of how "or…

Using The Kano Model To Prioritize Product Development - Mind the Product
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The image is bad - it's a graph, not a grid, unless you can somehow make a negative investment. Anyway, the model distinguishes "between basic and differentiating features.. improving certain aspects only serves to maintain basic expectations, whereas improving other aspects can delight customers with less effort"Basic features sho…

Surfin’ USA | Vincent Bevins
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Interesting longread on " Why the internet remains a tool of American hegemony", pointing out that " The internet was built by the U.S. military at the height of the Cold War and privatized into corporate America at the peak of anglophone neoliberal hegemony."There was a moment of freedom, when there were "millions of diff…

How Many American Idiots Are There? 73 Million. | by umair haque | Nov, 2020 | Eudaimonia and Co
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Not the only interesting piece on Trump viewed from ancient Greece."this election was something like a census of American Idiots... " defined using the classical Greek meaning of “people who are consumed only with self-interest". Any society with too many such idiots would be "consumed solely with self-interest... [and] cease …

How Memes, Lulz, and "Ironic" Bigotry Won the Internet - The Atlantic
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This article had me hooked from Line One - "Remember when the internet used to be fun?" - because I do. It tracks how "ironic, meme culture" (d)evolved from when "There was an assumption that everyone in the room “got it,” that they understood who was being satirized—the racists and the homophobes—and that everything was j…

6 Patterns in Collaborative Innovation
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What differentiates ... these schools is a basic assumption about where collaboration falls on a continuum between order and chaos. If you assume that collaboration is chaos and disorder, then it probably will be... if you assume that collaboration is an ordered, structured process, then you're bound to be disappointed ...middle way ... recog…

The urgent need for sophisticated leadership
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five global forces — asymmetry of wealth, disruption, age disparities, polarization, and loss of trust ... ADAPT... changing the way millions of people live and work. The pandemic has sharply accelerated these forces... leaders... have never faced so many dilemmas ... people look to leaders to provide stability, hope, and a path forward ... embody…

The Most Important Leadership Competencies, According to Leaders Around the World
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195 leaders in 15 countries over 30 global organizations... asked to choose the 15 most important leadership competencies... grouped the top ones into five major themes ... difficult to master... because improving them requires acting against our nature...high ethical standards conveys a commitment to fairness, instilling confidence ... when le…

Institutionalizing Inclusion - The Community Roundtable
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Online communities are uniquely suited to promote wide-scale inclusion because of their collaborative rather than directive structure—they reward members for their unique contributions instead of forcing compliance to a standard... don’t just assume ... [they] will immediately foster widespread inclusion... prioritize investment ... [to] institut…

‘Worker’s block’ and the hidden risks of life after lockdown | Financial Times
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adrenalin had energised locked-down employees at first. Only at the five-week mark did enforced remote working start to breed anxiety... The prospect of ... a bland diet of videocalls and virtual encounters is draining... It is not hard to achieve commitment ... during a crisis. Doubters’ stock objection ... evaporated under pressure... But ... …

re:Work (Google): Unbiasing
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Begin unbiasing with education, accountability, measurement, and more

How to Stay Ahead When the Rules Change
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Why do companies so often fail to adapt? ... no shortage of ways ... But ... firms need to recognize the need for change ... organizations tend to operate ... blind momentum... why are they slow to change course? ...very difficult to study how companies adapt ... need both a large sample of firms and a reliable way of quantifying their choices....…

The Coronavirus and Our Future | The New Yorker
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each period,... had a distinct way of organizing basic human emotions into an overarching cultural system... of experiencing being alive... The virus is rewriting our imaginations. impossible has become thinkable... we’re entering a new world... learning ... a new structure of feeling... we’ve been overdue for such a shift... out of synch with …

Leaders, Do You Have a Clear Vision for the Post-Crisis Future?
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Covid-19 pandemic ... leaders are scrambling to manage the immediate fallout... also necessary to prepare for what’s next. Visionary leaders ... didn’t simply react ... also looked beyond ... guided — and guided their people in turn — by their vision for a better future...fundamental assumptions underlying your current business model may have been…

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Zenkit... online project management... a spreadbase... an underlying database and ... a variety of views, including Kanban, table, wiki, mindmap, and hierarchy... easy-to-use and intuitive tool, and makes collaborating on activities like project management, CRM, and other business operations simple and straightforward...I found some of Zenkit baff…

Why Mission Statements Fail - David Burkus
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I don’t know what got you out of bed ... probably wasn’t your company’s mission statement... purpose ... was noble... provide employees with that clear purpose... become a purpose-driven organization... [which] have more motivated employees... easier recruiting top talent... great performance... less turnover... greater profitability... customers …

No more user stories! There are jobs to be done - The Startup - Medium
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don’t sell products and services to customers, but rather try to help people address their jobs to be done... most of the masses of customer data companies create is structured to show correlations... is taking companies in the wrong direction...home in on ... what the customer hopes to accomplish... the job to be done... When we buy a product, we…

The Benefits of Framing Culture as a Management System
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despite all the talk about culture, many business leaders remain confused... organizational culture is “the shared basic assumptions, values, and beliefs... taught to newcomers as the proper way to think and feel...think of culture as a management system... makes the idea much more concrete...staff... make all sorts of decisions every day ... in a…

Yuval Noah Harari on what 2050 has in store for humankind | WIRED UK
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the best skill to teach children is reinvention... the author of Sapiens reveals what 2050 has in store for humankind...once technology enables us to engineer bodies, brains and minds... We don’t know what people will do for a living, we don’t know how armies or bureaucracies will function...too many schools focus on cramming information. In the p…

Saying no to more good ideas » Nieman Journalism Lab
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many teams ... have become obsessed with ... being agile ... But agile is not a strategy — it is a capability... cannot permanently affect ... competitive position unless there’s a strategy behind it... constant cycles of optimization... offers little more than diminishing returns... not considering the opportunity costs ... A good idea is not the…

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