Advice for better moderated usability testing - User research in government
userresearch.blog.gov.uk
Card image

some practical tips on how to carry out moderated think-aloud usability testing. It’s based on what I’ve learnt from academic research and from practical experience, both inside and outside government.

The End of the Beginning of Digital Service Units – digital HKS – Medium
medium.com
Card image

novelty and newness of these teams has worn off... growing acceptance ... that these teams are useful tool in driving new practices ... Less clear... is whether these units can enable the deeper digital transformation... ~ two key pieces of the puzzle: ... creating common platforms to power governments services is key to digital transformation o…

Auditor says GDS needs to redefine its role
www.ukauthority.com
Card image

GDS does have a clear function and is learning from its experiences ... struggled to demonstrate the value of flagship initiatives... or to set out key priorities.... Another criticism ... not sustained its framework of standards and guidance, with some being removed and web links broken... leave scope for interpretation and disagreement... somet…

Government digital effort lacks ministerial weight
www.ukauthority.com
Card image

Progress has been sporadic, but... plenty of observers wouldn’t have expected this much of GDS when it was set up in 2011... It made its mark largely because it had Maude, the senior minister in the Cabinet Office and a heavyweight in the Conservative Party, fully engaged and ready to back GDS chief Mike Bracken in inter-departmental tussles... i…

GDS chief outlines vision for Civil Service
www.ukauthority.com
Card image

The solution is in a new method of policy making with strong similarities to the agile approach ... “Policy making will be service design, and the designing of services will be the making of policy. Ideas and their implementation will be so close together... The way the law is made will have to change.

11/05/2016
Assessing the UK’s Government Digital Service • The Register
www.theregister.co.uk
Card image

the collapse of the digital interface of the Common Agricultural Policy (CAP) IT system... supposed to be one of its key exemplars for GDS in showcasing its "agile" approach to delivering digital technology... the system will be 40 per cent over budget at £215m and has led to disallowance penalties to the EU of up to £180m per year due to mis-paym…

Why are senior staff fleeing the Government Digital Service?
www.theguardian.com
Card image

The GDS was set up to improve online public services but disagreements with the top brass over its ambitions have seen four leaders abruptly resign - Why are senior staff fleeing the Government Digital Service? | Public Leaders Network | The Guardian

The future of GDS
www.v3.co.uk
Card image

"This is not just about great user interface design but real end-to-end digital [services]... Some things have not been smooth, not all the exemplars have been a resounding success, however Mike took the challenge, dared to be measured and held accountable and the results have certainly been positive and to the betterment of the public purse." …

"History mode’ from GOV.UK
insidegovuk.blog.gov.uk
Card image

"Most visitors to departmental and agency content want to see what the current position is, so there is a need to manage historical content. Users expect this to be available. In the past there have been different approaches to this. Having a single government website gives us an opportunity to make this consistent, manageable and effective for u…

26/03/2015
The UK’s GDS meltdown couldn’t happen in Brussels, right?
mathew.blogactiv.eu

Bad news for “jean-wearing Post It Note wranglers” everywhere... the UK’s Government Digital Service “left huge swathes of the British government in disarray… [replacing] useful online services with trendy webpages bereft of useful information“... GDS has been rather influential in Brussels, so a sign of things to come?

Cookies disclaimer

MyHub.ai saves very few cookies onto your device: we need some to monitor site traffic using Google Analytics, while another protects you from a cross-site request forgeries. Nevertheless, you can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings, you grant us permission to store that information on your device. More details in our Privacy Policy.

I agree