Overview: Communications Strategy

"blogging is so hyped as a panacea, you'd think that simply adding a blog to your site would also help you find the perfect spouse, cure the common cold, and even turn lead into gold. ... you should always question anything that's touted as the right answer for everyone (and everything). So should you blog?... let's look at a few examples of w…

"movements... seem to self-organize and spread virally, as if they were LOLCats or some other digital meme. So why can’t we get our organizations to act the same way? You would think that with command and incentive structures in place, it would be easier for leaders to set a direction and get things moving, but anyone who’s run an enterprise kno…

"recent scientific work is putting a much finer point on just how stories change our attitudes, beliefs, and behaviors... to motivate a desire to help others, a story must first ... develop tension during the narrative... it is likely that attentive viewers/listeners will come to share the emotions of the characters in it and continue mimicking t…

"One of the standout features of the recent resurgence of email newsletters from news outlets has been a focus on providing an aggregated experience that encompasses what other publications produce.... the idea is to pick the best and most relevant content, whether it comes from their own stable or someone else's... by producing the highest qual…

"a lot of great content was getting lost in the shuffle, because there weren't enough discovery tools... when a user pulls up the topic picker, each choice reveals other sub-topics that might be of interest. Flipboard used to offer 30 topics, but now it offers a total of 34,000 ... it's deep topic analysis - we use it to surface what other p…

"Traditional intranets required someone at the helm with a broad perspective and variety of skills. Newer social intranets, with their greater ability to influence company culture and productivity, have only added to the pile of needed skills. In this article we explain what the core skills are for successful intranet managers, common gaps in exp…

" the basic news story was invented in a different time –when story telling was limited by platform — and it has inherent limitations that you can overcome when trying to tell stories digitally." Don't just assume that what you should be doing is creating 'articles'. Some really useful tricks to free your mind when developing a content strategy h…

"we are kicking off the relaunch of The Lede with a three-part series on content strategy... we begin with an element of content strategy that often gets overlooked … but that is crucial to understanding your audience intimately enough to influence it." Hint: it's AUDIENCE. And it's a podcast, so grab it and give it a listen tomorrow morning on y…

"Facebook say that the more time users spend at its site, the more likely there will be a robust exchange of diverse viewpoints and ideas shared online. Others fear that users will create their own echo chambers, and filter out coverage they do not agree with. ... [that] “is when you get conspiracy theories.” - How Facebook Is Changing the Way It…

Nothing here about geolocation, augmented reality ... but good points anyway. Via @nosemonkey ""In a world where notifications are full experiences in and of themselves, the screen of app icons makes less and less sense... Why open the Facebook app when you can get the content as a notification and take action... right there at the notification o…

"The time had come for The Big Departmental Website Redesign, and my content strategist heart was all aflutter." - The Specialized Web: Working with Subject-Matter Experts · An A List Apart Article

What happened when 60 odd people had a go at the Participation mindmap?

"There are three simple cardinal rules of being an ethical aggregator:" ... and because I'm following them, please click on the link below to discover what they are. - We're all aggregators now : Columbia Journalism Review

"trying to game the algorithm doesn’t work, and that the only real secret to getting lots of interaction from Facebook for your content is to create and post great content (this was always Google’s argument as well). But what is great content? ... is it clickbait that drives people to share, or is it in-depth analysis of important topics?... by g…

Interesting bet on curation: "“Watching” ... aggregates breaking news updates from the Times and across the web 24 hours a day... a cross between a constantly updating wire feed and an in-house Twitter stream of stories Times staffers are keeping an eye on... a carefully filtered window into rest of the world of news, all with the NYT stamp of ap…

"Staff also emphasizes building relationships between readers and journalists... strengthen reader engagement by making writers, experts in their field, more visible to build a closer relationship between them and readers, and by encouraging readers to contribute with insights. (At De Correspondent, subscribers are “members” while comments are ref…

""How to stop trolling online?” is the question of the moment. From [Quora's] inception, its efforts have been geared towards “making quality scale,” ... also meant keep making the application a safe place for users to write... It has introduced a new anti-harassment feature, where users are prompted to flag any comment or post ... Quora moderat…

Just substitute 'governments' for 'businesses' and 'brands', 'citizens' for 'customers', and 'policy' for 'product' in this excellent HBR post: "Businesses need to take Ello and its manifesto as a wake-up call to rethink the way they use social networks to reach customers... That means stepping back from the relentless quest for followers, click…

Last year I decided to get Information Overload under control, setting up a GTD system with a DoIt-driven morning routine and Pocket, Diigo and IFTTT to queue, store and share useful stuff. I was all set. For what, I wasn't sure. But I was sure as hell organised. And then, a couple of days ago, an article on Aeon - What good is information? -…

"What's fascinating about Longform isn't its success... but how it went from a fairly simple website to an ambitious world-changing platform by nothing more than user feedback. No abstract theories... Just the simple power of going iteratively from MVP to a product people want... the new Longform app allows you to follow individual writers' wor…

"A good social media manager doesn’t have to have experience in the subject matter; they know how to do their research, build personas, adapt and be creative... Not understanding target demographics is like playing darts without a bull’s eye." - The Psychology That Informs Social Media | Social Media Today

"The New York Times today introduced “Watching,” a major new feature on the NYTimes.com homepage on desktop and on the mobile website. Watching is a stream of developing and noteworthy news designed to amplify the scope and urgency of The Times’s digital report. Watching offers a tailored feed of the news of the moment, such as early outlines of …

Written for journalists, but good for brand journalism & gov comms, where content is usually unfailingly sunny or relentlessly bleak: "Studies show that stories which explore solutions to problems rather than just the problems themselves prompt audiences to engage with the news and share ... the media should also pay attention to the responses p…

"There's no clickbait, there's no fluff, no listicles... just articles." Apparently the new app "scours the Internet for content published by both news outlets and writers..." - but until they launch the Android & Web app (underway) I won't know if it involves semantic analysis... But: "the [article] publishers ... will get pageviews, as art…

"Politico is launching a European edition ... with ... Axel Springer... to cover “not just Brussels but European politics and policy more broadly,”" CJR sees a few problems ahead: "- the 28 member countries have distinct identities and interests, so a one-size-fits-all outlet does not necessarily fit anyone... - the European Union has no shared…

"Marketers and PR professionals are hard-wired to put the product/company first. Journalists put the consumer first.... journalists should be in the box seat when it comes to running a newsroom - be it for the media or a brand." plus 5 or 6 more reasons, spelt out here - Why a journalist should run your brand newsroom | LinkedIn

"Brands that try to get in on the social conversation around 9/11 can come off as crass and opportunistic. " "can" come off as crass?? Really? This is the crassest thing I can imagine. - This Guy's Replies to 9/11 Brand Tweets Sum Up Everything That's Wrong With 9/11 Brand Tweets | Adweek

"Here I will share some of the companies that I think really "get it" (unlike I did back in 1998) and are doing a great job of providing their targets audiences with information and entertainment that not only meets their customers needs but provide them with a deeper connection to the brands themselves."

"We couldn't understand why people without technical knowledge had to tell programmers "what" to do and, furthermore, they had to supervise "how" programmers did it." At last. Someone said it. And also quite a bit more about the timesucks that are meetings, email and commuting. These guys avoid all of them, work 4 days/week and are growing …

"the biggest impact on competitive advantage comes not from products, processes or technology, but empowered employees. And with the lines between Internal and External Communication becoming increasingly blurred, ensuring your people are engaged and empowered has never been more critical.... Leading Internal Communication teams are already bla…