Overview: Communications Strategy

"there is a hierarchy of information consumers are looking for.... consumers seem much less concerned with how they receive it than with whether the content itself is well conceived, well executed, useful and honest." - Survey: What Types of Content Consumers Do Want From Brands | FleishmanHillard

Altimiter study finds that while 80% of companeis surveyed said they were "undergoing digital transformation": "... only 25% had actually mapped out the digital customer journey. It’s unfortunate that so much time and resources are going toward programs that may or may not hit the mark." That's a lot of money being wasted. "While the word “digi…

Brown Moses made his name crowdsourcing information in conflict zones, such as analysing weapons in Syria ... from his front room in Leicester, England... using social media, open source tools, and public information to verify details that news organizations can miss. Today, he's launching a site to pool his and others knowledge together in one…

"The Post's new online vertical, Storyline, will cover policy topics through articles, videos and charts -- or "chapters" -- that follow a particular storyline.... avoid "hypothetical policy debates" ... We are going to tell stories with people, with characters, with human drama, in a way that other policy sites don't do very often... depar…

"Could “all you need to know” be the most insidious, reductive, and lame story formula currently conquering our reading life? Everywhere you turn there’s another purported ne plus ultra explainer purporting to tell us “absolutely everything we could possibly need to know” about some current event, some curiosity of history, some deep mystery of li…

Apart from 3 good videos to watch, a good example of content curation... "We have all heard (ad nauseam) about the “power of brand storytelling,” and I know that I have read more than one blog that spits off a numeric list of tips that I just “can’t live without” as a content marketer..." - 3 TED Talks That Uncover the Secrets of Storytelling | …

"Online video is very much here to stay... Even companies such as Vice admit they don't have everything cracked – Vice only launched a news vertical a few months ago after realising its current affairs content was the most popular on YouTube. With that in mind, the three approaches to online video from News UK, Meredith, and Don't Panic may prove…

"blogs are ... just one specific kind of publishing format, with posts that appear in reverse chronological order.... this is a little like saying that a sonnet is just a specific way of ordering text, featuring iambic pentameter and an offset rhyming scheme. Obviously not every blog post is a poem, but there is something inherent in the practice …

"where this style of reporting was once reserved for a newspaper’s resident weird .... [it now] represents a sort of merging between the opinion page and the front page. ... helps keep journalism outlets more accountable for backing up their opinions. No longer can the Wall Street Journal espouse climate denialism from the fact-less safety of the …

As if blogs were just a question of conversational tone and reverse-chronology ... "We’re going to continue to provide bloggy content with a more conversational tone ... We’re just not going to do them as much in standard reverse-chronological blogs.” " - ‘Almost half’ of the NYT’s blogs will close or merge | Poynter.

"On Monday, at almost the exact same moment as tens of thousands of people — including dozens of professional journalists — were checking the SCOTUSblog site to see whether new decisions by the country’s top court had been posted, the site itself was being denied a press pass" - Senate press gallery ignores the evolution of journalism, denies SCO…

For those still confused: "Content marketing is not PR as such... But there is a basic realization that people are tired of ads and having promotional messages pushed on them. So called “branded journalism” is ... often compelling high-quality content that many newspaper editors would wish their journalists could produce.... brands seem sometimes …

"1. Expert credibility comes from having knowledge others do not. People want experts they can understand and trust, especially when trying to understand complex or ambiguous topics like new technology, engineering, advanced science, or law... 2. Harness hierarchical credibility 3. Seek referent credibility 4. Take advantage of associative credib…

New data supporting old news: "According to Gallup ... of 18,000 consumers surveyed, 62 percent said social media had no influence on their buying decisions. Among millennials, 48 percent said social media didn't make a difference... Many social media advertisers have ... neglected the essence, and potential, of social media: people talking to …

'Innovation' threaded its way through a lot of the resources added to my TumblrHub last week: from innovation-friendly management through to innovative Content Management Systems for tomorrow's newsmedia business models and personal productivity tools.

@digitaltonto on "Cargo Cult Marketers", who - despite the complexity of modern marketing - "offer a false solution ... a simple formula that explains everything." Greg goes into the psychology of this particular breed of marketers with great insight, charting how they come up with and fall in love with their own idea and then, subconsciously, on…

@baekdal explores "a complete and total blind spot in the newspaper industry ... based on a business model that used to work in the old days of media, but was as a result of scarcity." Newspapers, he argues, are "the supermarket of news ... [but] upermarkets only work when visiting the individual brands is too hard to do... But on the internet, e…

"an interesting glimpse at the technology responsible for publishing 700 articles, 600 images, 14 slideshows, and 50 videos on a daily basis." I find the article fascinating because of what the CMS is not - it: "does not render our website or provide community tools to our readers. Rather, it is a system for managing content and publishing d…

If you're involved in developing strategy, you need to read 'Why Smart People Struggle with Strategy'. Personally I recognise a lot of this, including in myself, although I don't consider myself particularly smart. The key recommendation? "strategy should not be a monoculture ... of high-IQ analytical wizards. Great strategy is aided by diver…

"These numbers are even more striking when you consider engagement is significantly down even though brands are almost certainly spending more money to promote their posts to combat plummeting organic reach. Facebook’s ad revenue reached $2.27 billion in Q1 2014, up 82 percent from Q1 2013" - New Report Reveals Just How Drastically Brand Engageme…

"the Insights module will show you several metrics relating to your competition’s Facebook activity, including the number of posts by page admins, number of fan interactions and a leaderboard of the five top-performing posts across all watched pages." - How 'Pages to Watch' from Facebook Can be a Source of Competitive Insight | Social Media Exami…

Jeff Bullas reminds me why I do EU communications - so I don’t waste my life producing this sort of sh*t, for these sorts of companies.

"Influencers come in many forms — celebrities, connectors, thought leaders, aggregators, CEOs and journalists — and need to be identified and targeted based on your vertical market. The following tools are avenues to help you define who you should target as an influencer through 2014 and beyond." - Influencer Marketing Tools That Will Power Yo…

"With the launch of new site after new site in 2014, it's been a fascinating time to watch digital media try to figure itself out. Amid the turmoil of disruption, buffeted by tech companies' control over information distribution, but aware of new fields of possibility, the past few years were filled with defending legacy brands. So this new round…

Particularly like reason 1: "1. Content curation provides a variety of perspectives. Offering diverse points of view enhances your credibility. This is particularly important on social media platforms where participants get annoyed with businesses that just shout me, me, me. " Remind you of anyone you know? - The Top 10 Reasons You Need Content…

Good insights on combining editorial, programming and visual experts from NPR: "The multimedia crew wanted to make pictures and video that were truly web-native, which required web makers. And our news apps lacked empathy — something we’re so great at on the radio. It’s hard to make people care with a chart. Pictures were the obvious missing piec…

"The empowered consumer will bypass or ignore communications that aren’t relevant and don’t add value ... brands that want to be invited into the conversation will have to say something that’s worthy of their audience’s time and attention... there are some guiding principles behind great brand storytelling. Call them the 10 Commandments of Conten…

"The only kind of moderation that scales with the community is the community. ... Through the trust system, Discourse communities develop a natural immune system that repels the trolls, spam, and hate that eventually tear apart communities on other forum software. - Stack Overflow Founder's Next Big Thing: Reinventing Online Communities – ReadWri…

Useful trick to document your website's evolution: "Head on over to the Wayback machine and choose the Save Page Now option. It doesn't work on all sites, but if you want to capture content that might change, you can add a page directly to the archive and get a custom URL for it. If the link is a PDF, it will capture that as well." I just archiv…

"a team of 13 social-media and advertising specialists up to 45 days to plan, create, approve, and publish a corporate social-media post." Which did f*all online. It's when I see tweets like that - 45 days, 2 Faves, no RTs - that I'm thankful I'm not 'communicating' cars, 'engaging' consumers on soap powder or even tweeting about cheese. - Huge …