For businesses, delivering good customer service is ... imperative... for government entities to enhance the “citizen experience”... may be just as important...Governments... empathy economy model ... put residents and citizens at the core ... empathy economy is based on ... value created by AI and other innovations detect and simulate human emoti…

algorithmic systems don’t simply cost money to implement. They cost money to maintain. They cost money to audit. They cost money to evolve ... divert taxpayer money from direct services, to lining the pockets of for-profit entities under the illusion of helping people....a diversion of liability ... those in powerful positions blame the algorithms…

3rd of my posts for Chatbots Magazine: Chatbots allow governments and other public bodies to provide citizens highly customised content and services. And invade their privacy. Citizens deserve better choices. 

"the botched roll-out of Obamacare involved 55 uncoordinated IT vendors... barely 3 percent of the $800 billion stimulus plan went to rebuild transportation infrastructure... federal pensions are processed by hand in a deep cave in Pennsylvania.... over the last few decades, law has gotten ever more granular. But all that regulatory detail, like …