Overview: Communications Strategy

"One byproduct of all the recent articles about the growth of email newsletter that aim to “cut through the daily clutter” is an amazing amount of clutter about email newsletters. Here’s what you need to know today." Actually it's really just a bunch of stats, but this can be helpful when setting targets. - Email Newsletter Success Metrics: What…

"Our hope with adaptive content is to tailor content to a customer’s experience, behavior, and desires... a culmination of ... experience maps, storyboarding, empathy maps — and what we’ve been saying for so long about creating an experience... ... we all believe that our experiences should be more interactive. Why? Smartphones." - 16 Stats That…

"We are currently witnessing a re-architecture of the web, away from pages and destinations, towards completely personalised experiences built on an aggregation of many individual pieces of content ... the result of the rise of mobile technologies... from many pages of content linked together, towards individual pieces of content aggregated togeth…

“focus groups are supposed to ... source ideas that need to be researched.... No one buys shoes, cooks dinner, votes, banks, or even buys movie tickets sitting at a table under florescent lights while engaged in a moderated group discussion." or seek to understand the EU, for that matter. - Focus Groups Are Worthless — Medium

"Here is the science around storytelling and how we can use it to make better decisions every day:"

"research into network science has begun to shed light on how synchronization happens and how we can make our enterprises function more effectively.... Great overview. Of particular interest to I-Labs: - "research helps explain why it is so hard for enterprises to adapt to new challenges... leaders need to treat new initiatives not as mere organi…

"... Both outlets are trying... to crack the task of making a viable online outlet for in-depth, narrative journalism of several thousand words, paid for by readers. They are the most recent, but far from the only, entrants into an overcrowded genre." Good overview of the intense innovation and first failures in the oversaturated longform marketp…

"handing over a key component of your relationship with readers to Twitter and Facebook is a mistake... suggests to readers that their comments and interaction aren’t worth the trouble" [If] "Comments are broken ... that’s not the fault of readers — it’s the fault of publishers for not seeing their relationship with their readers as being of valu…

"An image is the gateway to your emotional memory... And on the visual web an image is the gateway to accessing almost all content and information... we are adapting to a different kind of a web, one that will be increasingly visual... [but] the only available methods to surface and categorize photos are beyond basic; we need something intuitive…

Interesting research: "Seventy different political posts were randomly either left to their own wild devices, engaged by an unidentified staffer from the station, or engaged by a prominent political reporter. When the reporter showed up, “incivility decreased by 17 percent and people were 15 percent more likely to use evidence in their comments on…

Great article on improving intranet UX, and useful inspiration for any website manager: "During the online cardsorting sessions I covered over 1000 content items and got nearly 36,000 individual responses. The first batch ... designed to elicit our main navigation labels. Subsequent tests then checked that the chosen names would suit all the intr…

How much more could Google News be? See "... a presentation that a German designer came up with that involved a wholesale redesign and re-thinking of what Google News is and does." Lots of good stuff here. Particularly like how 'smart personalisation' is used to help penetrate the filter bubble: "automatically suggest related stories on a news t…

Is primetime TV advertising the right way to connect citizens to the EU?

"Hughes will be establishing a health and science desk that will consist of approximately five reporters, according to an email from BuzzFeed. A science staff of that size will catapult BuzzFeed News into the top tier of science news sites by sheer size alone. It won't have the largest staff of science reporters, but it will be among the largest. …

"The report uncovered an uncomfortable truth: that there are few civic society organisations that are capable of participating in shaping the national positions at a stage when the European Commission has already come up with a draft.... it is usually a challenge to find a list of EU issues where the national government is elaborating its nati…

"Here is the science around storytelling and how we can use it to make better decisions every day" - The Science of Storytelling: Why Telling a Story is the Most Powerful Way to Activate Our Brains

How do we want to communicate with each other? ... what kind of communicator would we actually want to use?... How do you signal that you're available to talk about movies, but not to talk about work? As we talk to more people more of the time, we'll also need smarter status indicators and smarter ways to break down conversations. The closest t…

"Every new platform that relies on user generated content depends on influential users who make the platform indispensable, thereby attracting larger numbers of users to try it out. But it's a Catch 22; the platform needs the influencers to make it indispensable, but these users won't become addicted unless it's already indispensable" Same 'vic…

"Readers spend a lot of time on RealClear's sites... because there's a seemingly endless amount of well-curated links to top publications writing about the big news stories of any given day... The result is a true smorgasbord of opinion, rather than a collection of links aimed at furthering a particular point of view... The expert level of curati…

Good overview of the year+ - long debate about comments, trolls & social media, "from the baby-and-the-bathwater dept ... This sudden disdain for traditional comments raises the question: is Facebook somehow immune to stupid comments? Is forcing all news conversation on to Facebook's terms really an improvement in meaningful dialogue?... It's lik…

So how do you really create strategy, rather than end up with a hodgepodge list? By following these steps:

(FT paywall) "Serial’s success is the most visible example of a renaissance in podcasting – a format that has been around for a decade but which has received a recent surge of interest from consumers, investors and advertisers." Massively underused medium for EU comms, IMHO. - Podcasting poised to go from niche to mainstream - FT.com

Overpriced and under-powered?

"AB Tasty, the French A/B testing specialist, has published this guide for the benefit of those who are implementing A/B testing and would like to know how to conduct truly effective tests."

Interesting reaction to Reuters, who argued "Much of the well-informed and articulate discussion around news... has moved to social media and online forums... But is that enough justification for giving up comments? ... not everyone is on Twitter, and not everyone is on Facebook, and so any conversation or interaction that occurs there will be in…

"Trove wants to get to the holy grail of content by combining the power of algorithmic filtering and the abilities of human curators. So Trove allows you to follow curators and their news-feeds, but also recommends articles and topics based on what it knows about you " - Slashdot founder Rob Malda on Trove and fixing the problem with Twitter — Te…

"So, don't worry TOO much about your editorial calendar. The key is posting consistently (which is definitely helped by actually using one). Don't be a slave to it. If you have a great idea — run with it, and worry about cleaning up your calendar later." This is common sense, of course, but something to keep in mind when working on projects, whic…

"... is to foster alignment and enthusiasm toward the right goal. I’m thinking of official leaders (and myself) when writing the above, but there are official and unofficial leaders in every organization. " Very short post, very worth reading. Sometimes the simplest insights are the most powerful. - The Job of Leadership — Inside Medium — Medium

"Politico has redesigned its website for the first time in its seven year history, and The Guardian's U.S. recent refresh marks the first time it's redesigned almost entirely in public, with its readers' input. Here's a look at the thinking behind the redesigns, and what the publishers were able to pull off." - Politico, HBR, The Guardian: W…

"The latest trend in storytelling is not driven by super-innovative technology. It requires no expensive accessories and is accessible to all ages and backgrounds. It’s called LISTENING." Gotta love an article which starts like that! Apart from the practical guidelines promised, I liked its observation "about the temporal nature of sound - unable…