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Overview: Business

Relevant resources

Clay Christensen on the news industry
www.niemanlab.org

Every business, at some point, faces competition. But competition is not the same as disruptive competition — a new class of competitors created when technology enables new players to compete with incumbents on terms the incumbent isn’t used to... it’s all the digital forces that have faced the newspaper business — from blogs to aggregators to soc…

06/06/2016
To Go Digital, Leaders Have to Change Some Core Beliefs
hbr.org
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minor changes at the surface level do nothing to affect the fundamental operations of a company. Appointing a Chief Digital Officer, with no budget and no clear mandate, is not digital transformation. Increasing the social media marketing budget is not digital transformation... have a different approach to everything. Real digital transformation …

How Twitter Users Can Generate Better Ideas
sloanreview.mit.edu
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Jobs instructed the architect to design physical space that encouraged staff to get out of their offices and mingle, particularly with those with whom they normally wouldn’t interact. Jobs believed that serendipitous exchanges fueled innovation... The more diverse a person’s social network, the more likely that person is to be innovative... we use…

How social tools can reshape the organization | McKinsey & Company
www.mckinsey.com

the most valuable tools make it easier for employees to collaborate—and could even transform the way organizations work... We asked executives about their companies’ use of social tools, digital technologies, and big data... using social begets better use of these other technologies. When organizations digitize a process’s work flow ... using soc…

Your Whole Company Needs to Be Distinctive, Not Just Your Product
hbr.org
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The heart of differentiation therefore is your company’s ability to develop and promote distinctive products, services, and branded experiences on a consistent basis.  It’s not the output that sets you apart, but the way that everything you do supports the product and gives it context... set apart your company as a whole, instead of staking your f…

Why Great Products Need Great Collaboration
www.smashingmagazine.com
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developers should not only be included in design and usability work from the beginning, they should also meet the people who eventually use their product... Developers need to be more vocal about the need to be included at these early stages... Excluding the developer from the design process will do nothing but prevent the project from living up t…

GDS chief outlines vision for Civil Service
www.ukauthority.com
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The solution is in a new method of policy making with strong similarities to the agile approach ... “Policy making will be service design, and the designing of services will be the making of policy. Ideas and their implementation will be so close together... The way the law is made will have to change.

11/05/2016
How to Prevent a Plague of Dumb Chatbots
www.technologyreview.com
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You can now chat with all sorts of bots through a number of messaging services... The trouble is that computers still have a hard time understanding human language... but chatbots are still prone to confusion and misunderstanding... The best commercial chatbots will most likely be those that recognize their own limitations... There have been no …

Digital Darwinism Has Created Digital Narcissists
adage.com
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your market of digital narcissists is only going to become more elusive... Micro-moments happen when a customer demonstrates intent by reaching for his or her phone to act on a need in real time. They unfold through a variety of common "I want" scenarios that help people take steps or make decisions as to what to buy, do, know, etc... The third w…

Innovisor The How - Innovisor
www.innovisor.com
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it only takes few weeks before you receive a full diagnostic report providing you with new levers to accelerate the development of your organization. Your employees invest less than 10 minutes completing a user-friendly questionnaire that they can do from their work or home computer, tablet or smartphone – we will do the rest.

My EuroComm2016 Rapido on the Future of Communications
mathewlowry.myhub.ai
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What happened when I was invited to “do a Rápido” at the IABC’s conference in Rotterdam earlier this week.

Work Management in Theory: Context
workfutures.io

Work management is a term that has emerged in recent years as task management tools were enhanced with various social communication capabilities... The primary distinction here is the degree of emphasis for task-centric versus message-centric tools.

Why you don’t understand Holacracy
medium.com
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TL;DR: because you think it’s a solution in itself, while it’s merely a framework for organizations to create them in an efficient and controlled manner.

13/04/2016
The tool we built to keep everyone in the loop at Basecamp — Signal v. Noise — Medium
m.signalvnoise.com
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The hard part is striking the right balance. The just-right spot where everyone knows enough, no one feels like they know too little, and no one feels like they’re being over-informed to the point of it being annoying or distracting. And doing it all at a variety of resolutions — big picture, medium-picture, and small picture — without overdoing i…

The Sadness and Beauty of Watching Google’s AI Play Go
www.wired.com
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At first, Fan Hui thought the move was rather odd. But then he saw its beauty. “It’s not a human move. I’ve never seen a human play this move,” he says. “So beautiful.”... AlphaGo ... has beaten the very best by playing in ways that no human would.... AlphaGo has taught him, a human, to be a better player. He sees things he didn’t see before. And …

24/03/2016
Civil Comments: crowdsourcing moderation to improve comments
www.niemanlab.org

Civil Comments, a commenting platform ... aims to produce respectful dialogue in comment sections through a system that crowdsources comment moderation... Commenters are shown two random comments from elsewhere on the site, and must rate the comments’ quality and civility and determine whether they include harassment, abuse, or personal attacks. T…

Geoffrey Hinton, the 'godfather' of deep learning, on AlphaGo
www.macleans.ca
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AI still can’t ... deal with natural language well enough, but it’s getting much better. And the way translation’s currently done will change because Google now has what promises to be a much better way to do machine translation.

Black Swan Politics
blog.semilshah.com
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the rise of Trump using language of how we talk about startups that become black swans.

21/03/2016
What BuzzFeed's Dao Nguyen Knows About Data, Intuition, And The Future Of Media
www.fastcompany.com
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To understand what makes BuzzFeed tick, you need to know how Dao Nguyen thinks about data... As the value of content approaches zero, "Having technology, data science, and being able to know how to manage, optimize and coordinate your publishing is the thing that gives you a competitive advantage"... One myth is data scientists are telling report…

How Establishments Fall
medium.com
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[leaders are] usually busy furiously making believe that there is no decline. Instead of leading societies out of decline (which is what they should be doing), they’re working night and day manufacturing (or luxuriously reclining in) what I’ll call Unreality Bubbles... intelligentsias manufacture unrealities in eras of decline because their positi…

Building to Independence on Top of Other Platforms
medium.com
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the fear is that the platform will change without warning, and teams will have ended up wasting precious time and effort before they get a chance to get it right or reap the benefits if they do.

Is group chat making you sweat?
m.signalvnoise.com
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What we’ve learned is that group chat used sparingly in a few very specific situations makes a lot of sense. What makes a lot less sense is chat as the primary, default method of communication inside an organization.... All sorts of eventual bad happens when a company begins thinking one-line-at-a-time most of the time... Frazzled, exhausted, and …

Machine Learning Needs A Human-In-The-Loop
www.forbes.com
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data enrichment platforms have become a valuable resource for data scientists looking to automate and scale the cleaning, labeling and enrichment of data using human intelligence for machine learning — i.e. training data creation.

Branding in the Age of Social Media
hbr.org
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companies made huge bets on branded content... to leapfrog traditional media and forge relationships directly with customers... invested billions pursuing this vision. Yet few brands have generated meaningful consumer interest online. In fact, social media seems to have made brands less significant. Digital crowds now serve as very effective an…

The Org Chart Is Dead
medium.com
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the future of work will rely on self-organization, enabled by collaborative software like Slack and Ethereum... Even in a self-organized, decentralized, collaborative, and high-trust future ... people will need to navigate their organization... Roles and projects will need to be created, filled, and disbanded with increasing frequency... we need …

#EmergingUS launches $1 million crowdfunding campaign to cover the country’s changing identity – Poynter
www.poynter.org
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This is a completely new way to launch a media startup,... Most startups start with VC funding or a foundation grant or corporate support and then go chasing after an audience. But our crowdfunding approach means that #EmergingUS will be built on an audience of thousands... treated as real stakeholders. They'll play a big role in shaping the cont…

The Financial Times has a 30-person data team for edit and marketing - Digiday
digiday.com
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Betts ... became the first data head to join the publisher’s board, recognizing data’s importance in growing its subscriptions and audience. Today, he heads up a 30-person team focused on customer analytics and research. Here are lessons from Betts on data maturity and driving audience engagement... While subscriptions are critical ... it’s not t…

The hidden (and not so hidden) costs of platform publishing
digiday.com
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Publishers are placing big bets on social platforms like Facebook and Snapchat, praying that fishing for audiences outside their owned sites will eventually pay off in new readers and advertising... it’s still a gamble... payoff in audience and ad dollars is uncertain. Plus, fishing expeditions are hardly free. Hiring more staff is just part of t…

Start-up Storyful defines its innovative culture
www.inma.org
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“Innovation is not just a cool thing. It’s not just a process. It’s a culture. We research. We design. We build.” Innovation should not compete with the daily grind of the company, it must emerge from it

How Facebook and Twitter are killing the open web
qz.com
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Platforms are eating publishers... The idea that Facebook and its ilk could act as information gatekeepers is also a bleak prospect... Facebook wouldn’t allow The New Republic to create an ad for an innocuous piece on medical marijuana ... If Facebook is squeamish about medical marijuana now, imagine the state of the fourth estate once controversy…

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