Curated Resource ( ? )
How online communities are faring in 2016
Curated:
05/07/2016 from
www.zdnet.com/article/how-online-communities-are-faring-in-2016/
my notes ( ? )
Executive leaders are involved more than ever before in using online communities to solve important business issues ... But budgets are not keeping up with demand, and measuring value isn't getting much help from platform vendors...
The majority of organizations have now deployed some form of community platform to help workers, typically in the form of an enterprise social network. This represents about 65% of all companies ...
customer communities... are now an essential capability that can hold customers closer while better supporting them, capturing their ideas, and enabling them as advocates, among key use cases, all in a highly cost-effective yet easily scalable manner...
Least prevalent so far, but still growing, are communities to better support business partners and suppliers, by exchanging vital back office information, creating shared solutions to significant challenges, and pooling ideas and assets where it makes sense.
The majority of organizations have now deployed some form of community platform to help workers, typically in the form of an enterprise social network. This represents about 65% of all companies ...
customer communities... are now an essential capability that can hold customers closer while better supporting them, capturing their ideas, and enabling them as advocates, among key use cases, all in a highly cost-effective yet easily scalable manner...
Least prevalent so far, but still growing, are communities to better support business partners and suppliers, by exchanging vital back office information, creating shared solutions to significant challenges, and pooling ideas and assets where it makes sense.
Read the Full Post
The above notes were curated from the full post www.zdnet.com/article/how-online-communities-are-faring-in-2016/.Related reading
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