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How to Prevent a Plague of Dumb Chatbots

How to Prevent a Plague of Dumb Chatbots

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You can now chat with all sorts of bots through a number of messaging services... The trouble is that computers still have a hard time understanding human language... but chatbots are still prone to confusion and misunderstanding... The best commercial chatbots will most likely be those that recognize their own limitations...
There have been no fundamental breakthroughs in ... natural language processing... Neural networks have a lot of promise here... queries entered into Bing are used to train the chatbot algorithms Microsoft is making available to developers... most chatbots will need periodic retraining in order to understand new phrases and concepts... Facebook’s own virtual helper, called M, is still staffed by humans. The answers these people provide are being used to train deep-learning algorithms that may eventually answer questions themselves.

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