Overview: Communications Strategy

An account from a conference session describing and exploring "a new class of digital democracy tools is helping people dialogue, deliberate, and make decisions together... greater legitimacy to policymaking, build trust in governance processes, and help the public appreciate policy tradeoffs... a democracy tech stack could supercharge public part…

When this was written there were 23m Bluesky users: "Some publishers report traffic and conversion rates three to four times higher compared with platforms like Threads and X, despite Bluesky’s smaller user base.... EUobserver received 3,800 unique visitors from Bluesky (with 3,300 followers) compared to 1,320 from X (with 203,000 followers)...Fo…

This study examines:"the shift in the scientific community from X to Bluesky, its impact on scientific communication, and consequently on social metrics", following the Academic Twitter migration. Is there "evidence of a community shift", and if so "examine the differences in values and indicators..."? "provide valuable insights into whether Blue…

This preprint "looks at the dynamics of this migration" from X to Mastodon of academics: using "publicly available user account data, we track the posting activity of academics on Mastodon over a one year period... gathered follower-followee relationships ... finding that the subset of academics ... were well-connected. However, this strong intern…

"Horizontal connections and membership community have kept subscriber churn for the English-language publication under 2%". The focus is community: "weekly behind-the-scenes missives (like how journalists keep working through air raids) to members... near-superhuman levels of responsiveness... a lot of human connection".But their strategy focuses …

"the next era of social media—built in Europe, run on our cloud, ruled by our laws... Social media is critical infrastructure, and a vital piece of the European tech sovereignty agenda... we need to build infrastructure ... on the AT Protocol... We have a plan for immediate action that can begin having an impact in 2025".Part of Free Our Feeds, …

Mike Masnick notes, as the "Bluesky is dying" discourse moves into it's 3rd? week, that it's "a bit odd: when something is supposedly dying or irrelevant, journalists can’t stop writing about it". But the premise of these critiques is wrong as they "fundamentally misunderstand what people want from social media and who gets to decide what constitu…

The go-to article you need when you want to show how anything online can spiral into a commenting catastrophe, using as a case study "the website for ... a radio station in Melbourne... published a peppy, harmless instructional post for the making of an "Amazing Rainbow Tie-Dye Number Surprise Cake.""Thank god they took screenshots.

From Sublime, who know a thing or two about curation: "At first, I saw using AI as a binary choice between soulless efficiency or becoming a luddite and preserving your authentic human creativity", but Claude changed that. "Curiosity is a better compass than cynicism... [stop] defending your territory [and] exploring what's possible (cf this).Key …

OpenSocial's AI integration provides "a unique AI model trained on your specific platform data... Gaia Chatbot transforms how you access information, making every interaction a seamless exchange of knowledge discovery".Works with all AI providersautomatic tagging and classification"adapts in real time to user ... individualized community journey"A…

If, like many, you think Bluesky is "Twitter, but with less Nazis", this post is for you.

"Sill shows the most popular links being shared by accounts you follow on Bluesky and Mastodon", linking through to "the individual posts... with what people said about" them. You can sort (“newest” or “most popular”), "hide reposts, and limit posts to the last 3, 6, 12, or 24 hours".Built in response to the death of the link: “On Instagram and Ti…

I know: you've spent probably ~15 years diligently developing your following there. At the beginning Twitter was fun, particularly when you didn't have so many followers that you couldn't interact with at least some of them. But now, you may have a problem.

"Blacksky Algorithms, the team behind Blacksky and rsky, is now officially Blacksky Algorithms Inc", a Delaware C-Corp with its own fiscal host, and bigger ambitions."Blacksky will continue to rely on voluntary, member-supported subscriptions while also building and hosting technical infrastructure for developers, communities, and teams".Short-ter…

"This post was extracted from the draft of my December newsletter and published on Whitewind, demonstrating how a new array of apps on the ATmosphere - the ecosystem built with ATProto, Bluesky's protocol - could potentially usher in seamless decentralised collective intelligence."

Bluesky's announcement of their open-sourcing of "Ozone, our collaborative moderation tool... individuals and teams can work together to review and label content", coupled with the ability for people and communities to "run your own independent moderation services, seamlessly integrated into the Bluesky app".This enables "an ecosystem of moderatio…

"AI can not only improve short-term productivity of organizations but can also ... increase the organization’s collective intelligence."HBR starts well by pointing out the false dichotomy between thinking "about AI in terms of automation vs. augmentation... Augmentation doesn’t avoid automation, it simply hides it, usually in some lower-level". Ex…

"I rarely work for the same client for more than a year or two - generally enough to help them figure out their strategy, pilot and demonstrate it, and set up the team to mainstream it. But I make an exception for the Joint Research Centre"A few slides, repurposed for LinkedIn, setting out "some of the key innovations underpinning the Knowledge4Po…

"The most common AI-based functionalities in participation tools are toxicity screening, analysis of inputs and translation. The first two in particular are meant to lighten the workload" of community managers."Toxicity screening ... is used to flag hateful or inappropriate inputs." Text is usually flagged and post-moderated, but images are blocke…

"As AI-generated content blurs the line between human and machine online, “model collapse” might help us find new value in well-managed human communities."

Profile of New_Public, founded by Eli Pariser of Filter Bubble and Upworthy fame, and Deepti Doshi "from from Meta, where she’d spent much of her tenure leading the company’s Community Partnerships... supporting, Facebook group admins... as well as UT Austin professor Talia Stroud, who remains on the board, and their drive to stimulate "citizen-dr…

After so many years of spam, splog, slop, phishing and above all trolling, "Our guard is up. Our filters are activated. Our default mode is suspicion", something that's only going to get worse with AI: are those photos too good to be true? Can that video actually be real? Is that a spambot, or just "someone who isn’t neurotypical or who doesn’t sp…

The Initiative for Digital Public Infrastructure's manifesto sets out the three legs upon which an open public sphere must rest.

I share this experience with Patrick, who, when he starts work with a new client, starts by gathering information to create personas: "it could be user interviews, usage data, or whatever — because there has to be some baseline of the users" (he has a "lightweight personas approach ... [and a] personas template").Where the client has personas, the…

Anuj Ahooja asks, on Threads' first birthday, the "existential question... Why does Threads exist? ... an alternative to Elon Musk's X. But ... a platform can't exist to be "an alternative." It should be able to stand alone with its unique purpose and be built to incentivize users to follow that purpose... [unfortunately] the humans who have worke…

I have used both the jobs2Bdone (JTBD, #jobtodo) and persona methodologies in comms strategy development, so this is a useful distinction: "Jobs-to-be-done focus on user problems and needs, while well-executed personas... add behavioral and attitudinal details". Abandoning personas for JTBD means "missing the key behavioral considerations ... that…

The 4-Step Communications Strategy Framework demystifies communication strategy.

"easily transforming research into visually stunning, comprehensive content. Whether you're crafting in-depth articles, detailed reports, or informative guides... Search any topic, and instantly receive a well-structured, beautifully formatted article. Publish ... and share ... with a single click."The user can customise tone, structure and visua…

"GPT-4o ... talk to users in a much more lifelike way — detecting emotions in their voices, analyzing their facial expressions and changing its own tone and cadence depending on what a user wants... It sounded more humanlike than some humans I know."And it's fast: it's “native multimodal support” means it can "take in audio prompts and analyze th…

I've been kicking the tyres of Sublime, a new personal and social curation app, and pondering its approach to integrating AI.