"Horizontal connections and membership community have kept subscriber churn for the English-language publication under 2%". The focus is community: "weekly behind-the-scenes missives (like how journalists keep working through air raids) to members... near-superhuman levels of responsiveness... a lot of human connection".
But their strategy focuses on "horizontal connections — between members, rather than from newsroom to audience".
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See also: Online Community Management , Social Media Strategy , Media , Politics , Communications Strategy
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