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Overview: Social Media Strategy

Social media can be a time- and resource-vampire if it's not integrated into the rest of your communications strategy.

How is your social media strategy? Are you simply broadcasting your content? That's inexpensive, but you're simply adding to the noise. Do you really want to be part of that problem?

The secret is to not have a "social media strategy": as a separate strategy, it will prevent social media becoming an integral part of your content marketing, community development, digital transformation and innovation strategies.

It also tends to put social media in Team Ghetto, when you should be mainstreaming it across your workforce.

Instead, view social media as a set of tactics within an integrated communication strategy, with each social platform harnessed to your overall communication goals.

Need help? Get in touch.

More services: start with Communication strategy.

Relevant resources

Internet Deception Is Here to Stay—So What Do We Do Now? | WIRED
www.wired.com
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It was 2010 and techno-optimism was surging... Pew Research Center ... asking 895 leading technologists, researchers, and critics for predictions of what the internet-connected world of 2020 would look like... 85 percent of respondents agreed that the “social benefits of internet use will far outweigh the negatives over the next decade,”...Flaws e…

Don’t Scoff at Influencers. They’re Taking Over the World
www.nytimes.com
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as social media expands its cultural dominance, the people who can steer the online conversation will have an upper hand in whatever niche they occupy ... media, politics, business...the lessons they learned from performing on YouTube, Instagram, and TikTok will stick... regardless of where they end up... 21st century ... business moguls, politici…

Opinion | The Media Is Broken - The New York Times
www.nytimes.com
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journalism primarily do one thing: cover events... The internet has sped up the news cycle. Now we put more emphasis on covering the last event... But ... events in this era have ceased to drive politics...impeachment... Mueller investigation ... “Access Hollywood” tapes... barely leave a trace on the polls...Events don’t seem to be driving politi…

Boris Johnson made politics awful, then asked people to vote it away | openDemocracy
www.opendemocracy.net
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recent UK election was a quarrel about the character of politics...Labour Party argued that it can be used for good... Conservative Party claimed that politics is bad... promised to... ‘get Brexit done’, so that we can all forget about it ...wage war on the political process, on trust, and on truth. Ensure the whole experience is miserable, bewild…

The secret lives of Facebook moderators in America - The Verge
www.theverge.com
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a workplace that is perpetually teetering on the brink of chaos... people develop severe anxiety in training... struggle with trauma long after they leave... conspiracy videos ... gradually lead them to embrace fringe views... By the end of 2018... more than 30,000 employees working on safety and security — about half of whom were content modera…

Hundreds of ‘pink slime’ local news outlets are distributing algorithmic stories and conservative talking points - Columbia Journalism Review
www.cjr.org
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the creation of partisan outlets masquerading as local news organizations... distributing thousands of algorithmically generated articles and a smaller number of reported stories... focusing attention on issues such as voter fraud and energy pricing, providing the appearance of neutrality for partisan issues, or to gather data from users that can …

21/12/2019
The Brexit Blog: Decision time
chrisgreybrexitblog.blogspot.com
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despite this being an election defined by Brexit, there is no substantive discussion of Brexit...Labour have failed to fill out what their ‘sensible Brexit’ would look like... the Conservatives have said little beyond their ‘get Brexit done’ slogan...the real and difficult choices ... Johnson would immediately face over Brexit... from one of the c…

Refocusing a Community Platform
mathewlowry.myhub.ai

Some sites are a victim of their own initial success. A decade after launching, an EC community platform was struggling to remain relevant. Over the intervening years it had offered a flexible, powerful publishing solution to many different parts of the EC...

Lessons for Social Change Communications Strategy From the US Marriage Equality and Antismoking Campaigns
ssir.org
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Organizations must connect their causes to the personal aspirations of their audiences to transform public attitudes... having a majority is not enough... You need a majority that can’t be eroded or peeled away... in 1996... 27 percent of the US public supported legal recognition of same-sex marriages... 60 percent in 2015 ... the new normal... ac…

Building a More Honest Internet - Columbia Journalism Review
www.cjr.org
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In the US, radio began as a free-market free-for-all. More than five hundred radio stations sprang up in less than a decade to explore the possibilities... 40 percent were noncommercial... network of interlinked stations playing local and national content supported by local and national advertising, became dominant players...Soviet Union... ideolo…

That Uplifting Tweet You Just Shared? A Russian Troll Sent It - Rolling Stone
www.rollingstone.com
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Professional trolls don’t go on social media to antagonize liberals or belittle conservatives. They are not narrow minded, drunk or angry... We’ve spent the past two years studying online disinformation and building a deep understanding of Russia’s strategy, tactics, and impact...to develop procedures to identify disinformation campaigns... Profes…

To See the Future of Disinformation, You Build Robo-Trolls
www.wired.com

AI-powered software ... could soon be weaponized for online disinformation... Although the output can be nonsensical... has also shown moments of unnerving clarity... far better-written than right-wing text we have analyzed as scholars... reliably generate tweets on political topics favored by the disinformation group, complete with hashtags... Mu…

26/11/2019
Perpetual Beta Coffee Club
jarche.com

I started the ‘coffee club’ as a professional community of practice focused on work and learning. We have a private community space for the members, who pay $10 per month... private discussion forum ... live web video chats monthly... recorded and available for 30 days... a trusted space. As the club grows, I will offer more services.... main focu…

26/11/2019
Twitter can help with scientific dissemination but its influence on citation impact is less clear | Impact of Social Sciences
blogs.lse.ac.uk
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does researchers’ presence on Twitter influence citations to their papers?... although the relationship between tweets and citations is poor, actively participating on Twitter is a powerful way of promoting and disseminating academic outputs... an author needs three times more followers to gain only one mention more... to be or not to be on Twitte…

Informing Knowledge4Policy with an Understanding of our Political Nature
medium.com
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Informing Knowledge4Policy with an Understanding of our Political Nature - exploring on Medium what “Understanding our Political Nature”, a recent EU study into knowledge, reason and policymaking, has to say about how the Knowledge4Policy platform could (should?) evolve.

Trust and Mistrust in Americans’ Views of Scientific Experts
www.pewresearch.org
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More Americans have confidence in scientists, but there are political divides over the role of scientific experts in policy issues... six-in-ten Americans say scientists should play an active role in policy debates about scientific issues... but Americans are divided along party lines in terms of how they view the value and objectivity of scientis…

How Social Media Shapes Our Identity | The New Yorker
www.newyorker.com
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For those who have grown up with social media... childhood, an era that was fruitfully mysterious for the rest of us, is surprisingly accessible. ... this is certain to have some kind of profound effect on the development of identity... children and teen-agers have gained a level of control that they didn’t have before... Humans have always tried …

Yelp ratings get better when they cost something — like time, say Princeton researchers
www.princeton.edu
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free online ratings are less trustworthy than those that have some cost to them... In ecology, costly signaling theory argues that displays that “cost” more — like elaborate peacock tails, or strenuous displays of hunger from baby birds — are more likely to reflect reality... making rating goods or services as easy as possible... is counterproduct…

The Stories That Divide Us
www.nytimes.com
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How seeing the other side’s narrative can de-polarize your mind... the heart of polarization is often not a disagreement about the facts of a particular narrative, but about whether that story is somehow representative... in a big, diverse and complicated society, multiple narratives can all be true at once...

30/07/2019
How social media echo chambers fuelled the rise of Boris Johnson
www.theguardian.com
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the bubble machine creates a politics of purity... I am not telling anyone to be mates with racists or stop being leftwing. I am just asking that we be less comfortably numb. The result of not speaking to those who don’t inhabit our precious bubbles will confront us this week

Let’s Not Put the Government in Charge of Moderating Facebook
onezero.medium.com
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proposal ... for a U.S. government agency to regulate online speech... on all social media.... fails to make the case... the idea that a government agency would necessarily do better is naive... think about exactly who would appoint that agency’s leader, and to what political ends they might seek to put it...

Why Facebook’s approach to misinformation ultimately fails
medium.com
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Facebook needs to engage its users in more substantive acts of participation. ... mistakenly assumes that locally respected fact-checking NGOs can supply the trust Facebook itself is lacking. But NGOs lack standing... In a liberal democracy, NGOs can legitimately elevate arguments and offer counterarguments to government positions... we assume arg…

The EU elections are next week. Fake news is not the problem | WIRED UK
www.wired.co.uk
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Information operations are rarely about changing the things people believe, but changing the way they feel. Anger and fear are not things we can correct with better facts... accounts run by ... Internet Research Agency, or IRA... shared [news from] some of the biggest, most reputable news organisations in the world... rhythmic, regular sharing o…

28/05/2019
Can “Indie” Social Media Save Us?
www.newyorker.com
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we’ve grown wary of the so-called attention econom... But we also benefit from social media and hesitate to disengage from it completely... a loose collective of developers and techno-utopians ... the IndieWeb ... developing their own social-media platforms... preserve what’s good about social media while jettisoning what’s bad... Facebook and I…

From #EP2009 to #EP2019: a lost decade?
medium.com
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It’s taken me over ten years to move from enthusiasm, through frustration into a Zen-like state where I no longer blog about EU comms. But when the Eurobloggers called, I had to answer ;)- my link in the #EU09vs19 blog chain …

Publishers that closed their comments sections made a colossal mistake
whatsnewinpublishing.com
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"Most criticisms lodged against the content creators that chose to work with the platforms are made with the benefit of hindsight... the decision many publishers made to close down their comment sections should be considered one of the industry’s worst blunders.... editors looked down into their article comments sections and did not like what…

We Don’t Need Social Media – OneZero
onezero.medium.com
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Facebook co-founder Chris Hughes laid out an argument for dismantling the social media behemoth... via antitrust legislation... a new age of innovation and competition... maybe not... competition  demands more data... engagement ... efforts to increase competition risk simply aggravating these problems.... We could simply choose not to have socia…

Opinion | It’s Time to Break Up Facebook - The New York Times
www.nytimes.com
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It’s been 15 years since I co-founded Facebook at Harvard, and I haven’t worked at the company in a decade. But I feel a sense of anger and responsibility... Mark’s influence is staggering... his focus on growth led him to sacrifice security and civility for clicks... surrounded himself with a team that reinforces his beliefs instead of challengi…

A cognitive scientist explains why humans are so susceptible to fake news and misinformation » Nieman Journalism Lab
www.niemanlab.org
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How fake news gets into our minds, and what you can do to resist it... to understand why it gets into our mind... by examining how memory works and how memories become distorted.... Fake news often relies on misattribution ... we retrieve things from memory but can’t remember their source... one of the reasons advertising is so effective... Repe…

'A more sophisticated influencer strategy': Publishers are building teams to recruit 'expert networks' - Digiday
digiday.com
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with influencer marketing en vogue and publishers hunting for ways to drive engagement on their properties, the hunt for famous, influential contributors is back on... eg Axios has two people... recruiting, managing subject matter experts to participate in Expert Voices... invite-only contributor network... Find influential people, bring them into…

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