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Overview: Social Media Strategy

Social media can be a time- and resource-vampire if it's not integrated into the rest of your communications strategy.

How is your social media strategy? Are you simply broadcasting your content? That's inexpensive, but you're simply adding to the noise. Do you really want to be part of that problem?

The secret is to not have a "social media strategy": as a separate strategy, it will prevent social media becoming an integral part of your content marketing, community development, digital transformation and innovation strategies.

It also tends to put social media in Team Ghetto, when you should be mainstreaming it across your workforce.

Instead, view social media as a set of tactics within an integrated communication strategy, with each social platform harnessed to your overall communication goals.

Need help? Get in touch.

More services: start with Communication strategy.

Relevant resources

Maybe greater transparency can increase trust in news — but readers have to find your transparency first » Nieman Journalism Lab
www.niemanlab.org
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A “Behind the Story” explanation box attached to a news story ... most people skip right over it...it didn’t impact their trust ... Banner blindness isn’t just for ads... can be confused with advertising... whether people saw a BtS card or not didn’t significantly change their ratings.

09/02/2020
The European Union’s Double Crisis of Legitimacy - The Atlantic
www.theatlantic.com
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The union faces a double crisis of legitimacy... it is hard to sustain the fiction that ordinary citizens have a meaningful say over what happens in Brussels... If many voters don’t believe that they have much sway over what happens in their national capitals, the feeling of impotence is even more profound when it comes to Brussels.... the EU ... …

09/02/2020
Welcome to the Bullshit Economy - The American Prospect
prospect.org
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Uber gets an $82 billion valuation for a low-margin taxi business it has never made a dime on... WeWork implodes after the slightest scrutiny ... that’s the bullshit economy... fraudulent advertising metrics and fake numbers ... to siphon cash through Facebook and Google’s ... counterfeit goods pass through Amazon... a financial crisis based on bu…

09/02/2020
Increasingly fractured, but little bit deliberative
www.niemanlab.org

Despite some evidence that many politically minded people live in partisan echo chambers... strong evidence that encountering information across lines of difference (a) happens and (b) is consequential. split-ticket votes mostly likely by folks who spend some time with news media that reports from a different ideological perspective than their own…

03/02/2020
Control-F and Building Resilient Information Networks | Hapgood
hapgood.us

is that true?... first thing ... is click the link... most students don’t ... second ... see whether the article actually supports that summary... How? ... zero people are going to [fully read the article] ... too long ... [so] ... the Yeats Effect (“The best lack all conviction, while the worst / Are full of passionate intensity”). The reckless p…

The truth behind filter bubbles: Bursting some myths | Reuters Institute for the Study of Journalism
reutersinstitute.politics.ox.ac.uk
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echo chambers and filter bubbles are slightly different... echo chambers could be a result of filtering or ... other processes, but filter bubbles have to be the result of algorithmic filtering...people main source of news roughly equal ... online and television... TV is more likely... people over 45. People under 45 are more likely to get their n…

Policy Brief: Future of Democracy (pdf)
www.bertelsmann-stiftung.de
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to make participatory democracy a reality, it is essential to avoid only paying lip-service to the idea of participation — and give citizens a real say...European federalists are hoping to gain momentum for treaty change. Many member states are afraid of that very outcome...Citizens’ participation is being tested out far more commonly across Europ…

2020 Edelman Trust Barometer | Edelman
www.edelman.com
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despite a strong global economy and near full employment, none of the four societal institutions that the study measures—government, business, NGOs and media—is trusted...Since Edelman began measuring trust 20 years ago, it has been spurred by economic growth. ..[no longer] in developed markets, where income inequality is now the more important fa…

24/01/2020
A time to question core beliefs » Nieman Journalism Lab
www.niemanlab.org
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focusing exclusively on ad hoc solutions — suspending the harassing account, deplatforming the white supremacist group... won’t address the reasons the waste got there in the first place... if we don’t begin to shift our mindset to ... an ethics of responsibility... we cannot begin to act differently...challenging the assumptions ... enshrined wit…

A return to blogs (finally? sort of?) » Nieman Journalism Lab
www.niemanlab.org
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the next generation of blogs will be shaped around the habits and conventions of today’s internet... so much communication takes place backstage, in group chats and on Slack, I’d expect new blogs to step in the same ambiguous territory as newsletters ... not everyone is looking, but privacy is neither airtight nor expected...escape hatches from th…

17/01/2020
Icelandic Citizen Engagement Tool Offers Tips for U.S.
www.govtech.com
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Better Reykjavic platform ... encourage thoughtful debate for government improvement among citizens while avoiding vitriolic arguments...a new debate system with simple tweaks: Citizens must list arguments for and against ideas, and instead of replying to each other directly, they can only down-vote things ... forces users to create standalone poi…

Disinformation For Hire: How A New Breed Of PR Firms Is Selling Lies Online
www.buzzfeednews.com
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for manipulating public opinion... automation and artificial intelligence “can quickly generate traffic and publicity much faster than people.”...If disinformation in 2016 was characterized by Macedonian spammers... Russian trolls... 2020 is shaping up to be the year communications pros for hire provide sophisticated online propaganda operations .…

Let’s disrupt the logic that’s driving Americans apart
www.niemanlab.org
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our racial, cultural, and religious identities ... overlap with our political identities ... polarization operates on a social — and even primal — level... media executives can now create programming and content that really efficiently checks all the boxes...: political, psychological, racial, cultural, and even aesthetic...Path No. 1: We stay in …

07/01/2020
Power to the people (on your audience team) » Nieman Journalism Lab
www.niemanlab.org
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The most successful audience team members have a complete understanding of how the organization works... interpret a treasure trove of data and analytics about what people are searching for, what stories they like, and what stories are missing that special something ...audience development was everyone’s job and no one’s job at the same time... Th…

Internet Deception Is Here to Stay—So What Do We Do Now? | WIRED
www.wired.com
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It was 2010 and techno-optimism was surging... Pew Research Center ... asking 895 leading technologists, researchers, and critics for predictions of what the internet-connected world of 2020 would look like... 85 percent of respondents agreed that the “social benefits of internet use will far outweigh the negatives over the next decade,”...Flaws e…

Don’t Scoff at Influencers. They’re Taking Over the World
www.nytimes.com
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as social media expands its cultural dominance, the people who can steer the online conversation will have an upper hand in whatever niche they occupy ... media, politics, business...the lessons they learned from performing on YouTube, Instagram, and TikTok will stick... regardless of where they end up... 21st century ... business moguls, politici…

Opinion | The Media Is Broken - The New York Times
www.nytimes.com
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journalism primarily do one thing: cover events... The internet has sped up the news cycle. Now we put more emphasis on covering the last event... But ... events in this era have ceased to drive politics...impeachment... Mueller investigation ... “Access Hollywood” tapes... barely leave a trace on the polls...Events don’t seem to be driving politi…

Boris Johnson made politics awful, then asked people to vote it away | openDemocracy
www.opendemocracy.net
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recent UK election was a quarrel about the character of politics...Labour Party argued that it can be used for good... Conservative Party claimed that politics is bad... promised to... ‘get Brexit done’, so that we can all forget about it ...wage war on the political process, on trust, and on truth. Ensure the whole experience is miserable, bewild…

The secret lives of Facebook moderators in America - The Verge
www.theverge.com
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a workplace that is perpetually teetering on the brink of chaos... people develop severe anxiety in training... struggle with trauma long after they leave... conspiracy videos ... gradually lead them to embrace fringe views... By the end of 2018... more than 30,000 employees working on safety and security — about half of whom were content modera…

Hundreds of ‘pink slime’ local news outlets are distributing algorithmic stories and conservative talking points - Columbia Journalism Review
www.cjr.org
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the creation of partisan outlets masquerading as local news organizations... distributing thousands of algorithmically generated articles and a smaller number of reported stories... focusing attention on issues such as voter fraud and energy pricing, providing the appearance of neutrality for partisan issues, or to gather data from users that can …

21/12/2019
The Brexit Blog: Decision time
chrisgreybrexitblog.blogspot.com
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despite this being an election defined by Brexit, there is no substantive discussion of Brexit...Labour have failed to fill out what their ‘sensible Brexit’ would look like... the Conservatives have said little beyond their ‘get Brexit done’ slogan...the real and difficult choices ... Johnson would immediately face over Brexit... from one of the c…

Refocusing a Community Platform
mathewlowry.myhub.ai

Some sites are a victim of their own initial success. A decade after launching, an EC community platform was struggling to remain relevant. Over the intervening years it had offered a flexible, powerful publishing solution to many different parts of the EC...

Lessons for Social Change Communications Strategy From the US Marriage Equality and Antismoking Campaigns
ssir.org
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Organizations must connect their causes to the personal aspirations of their audiences to transform public attitudes... having a majority is not enough... You need a majority that can’t be eroded or peeled away... in 1996... 27 percent of the US public supported legal recognition of same-sex marriages... 60 percent in 2015 ... the new normal... ac…

Building a More Honest Internet - Columbia Journalism Review
www.cjr.org
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In the US, radio began as a free-market free-for-all. More than five hundred radio stations sprang up in less than a decade to explore the possibilities... 40 percent were noncommercial... network of interlinked stations playing local and national content supported by local and national advertising, became dominant players...Soviet Union... ideolo…

That Uplifting Tweet You Just Shared? A Russian Troll Sent It - Rolling Stone
www.rollingstone.com
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Professional trolls don’t go on social media to antagonize liberals or belittle conservatives. They are not narrow minded, drunk or angry... We’ve spent the past two years studying online disinformation and building a deep understanding of Russia’s strategy, tactics, and impact...to develop procedures to identify disinformation campaigns... Profes…

To See the Future of Disinformation, You Build Robo-Trolls
www.wired.com

AI-powered software ... could soon be weaponized for online disinformation... Although the output can be nonsensical... has also shown moments of unnerving clarity... far better-written than right-wing text we have analyzed as scholars... reliably generate tweets on political topics favored by the disinformation group, complete with hashtags... Mu…

26/11/2019
Perpetual Beta Coffee Club
jarche.com

I started the ‘coffee club’ as a professional community of practice focused on work and learning. We have a private community space for the members, who pay $10 per month... private discussion forum ... live web video chats monthly... recorded and available for 30 days... a trusted space. As the club grows, I will offer more services.... main focu…

26/11/2019
Twitter can help with scientific dissemination but its influence on citation impact is less clear | Impact of Social Sciences
blogs.lse.ac.uk
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does researchers’ presence on Twitter influence citations to their papers?... although the relationship between tweets and citations is poor, actively participating on Twitter is a powerful way of promoting and disseminating academic outputs... an author needs three times more followers to gain only one mention more... to be or not to be on Twitte…

Informing Knowledge4Policy with an Understanding of our Political Nature
medium.com
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Informing Knowledge4Policy with an Understanding of our Political Nature - exploring on Medium what “Understanding our Political Nature”, a recent EU study into knowledge, reason and policymaking, has to say about how the Knowledge4Policy platform could (should?) evolve.

Trust and Mistrust in Americans’ Views of Scientific Experts
www.pewresearch.org
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More Americans have confidence in scientists, but there are political divides over the role of scientific experts in policy issues... six-in-ten Americans say scientists should play an active role in policy debates about scientific issues... but Americans are divided along party lines in terms of how they view the value and objectivity of scientis…

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