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Overview: Social Media Strategy

Social media can be a time- and resource-vampire if it's not integrated into the rest of your communications strategy.

How is your social media strategy? Are you simply broadcasting your content? That's inexpensive, but you're simply adding to the noise. Do you really want to be part of that problem?

The secret is to not have a "social media strategy": as a separate strategy, it will prevent social media becoming an integral part of your content marketing, community development, digital transformation and innovation strategies.

It also tends to put social media in Team Ghetto, when you should be mainstreaming it across your workforce.

Instead, view social media as a set of tactics within an integrated communication strategy, with each social platform harnessed to your overall communication goals.

Need help? Get in touch.

More services: start with Communication strategy.

Relevant resources

The most important technology critic in the world was tired of knowledge based on clicks. So he built an antidote - The Correspondent
thecorrespondent.com
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The Syllabus collects the best articles, podcasts and videos about the political, economic and social consequences of the coronavirus pandemic on a daily basis...world’s foremost technology critic... scans 100 pages per minute, 12 books in an hour, 100 in one day... can determine the relevance of every book in the world... all information and know…

Covering Climate Change and Countering Skepticism in Australia - Nieman Reports
niemanreports.org
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when climate skeptics in government and media control the message and the channels, it becomes fact for people like councilor Allen that Australia’s fires... have “nothing” to do with climate change... Climate skepticism runs deep in Australia, origin of ... Murdoch’s media empire... long history of climate science denial and diversion... in the w…

What lessons haven’t we learned since 2016? Lesson 1: RAGE - Stand Up Republic
standuprepublic.com
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The rage-engage cycle is a key part of how malign narratives gain traction on social media... into traditional media... disinformation content is designed to be polarizing... exploits the business models of social media... pointing out that something is false and dangerous ... giving more oxygen to the fire... [Trump] tests and revises purposefull…

Superspreaders – NewsGuard
www.newsguardtech.com
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NewsGuard has been tracking the top hoaxes ... websites that are publishing those false stories... Today, we’re introducing a new data set focused ... on the Facebook Pages that repeat, share, and amplify...31 Facebook Pages that are “super-spreaders”... Combined... reach 21,352,918 followers... publish blatant misinformation about COVID-19 — seem…

Want to Find a Misinformed Public? Facebook’s Already Done It
themarkup.org
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While vowing to police COVID-19 misinformation on its platform, Facebook let advertisers target users interested in“pseudoscience” ...The Markup paid to advertise a post targeting people interested in pseudoscience... ad was approved by Facebook. ... boosted a post targeting people interested in pseudoscience on Instagram... ad was approved in min…

Richard Horton: ‘It’s the biggest science policy failure in a generation’ | Financial Times
www.ft.com
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The editor-in-chief of The Lancet... I do believe lives could have been saved had we acted earlier"... demanded transparency on the opaque epidemiological models ... included ... “herd immunity”... The idea you can strip out politics from medicine or health is historically ignorant. The medical establishment should be much more politicised...…

Vanquish the Virus? Australia and New Zealand Aim to Show the Way - The New York Times
www.nytimes.com
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a conservative leader in Australia and a progressive prime minister in New Zealand are ... converging toward an extraordinary goal: completely eliminating the virus from their island nations... succeeding with throwback democracy... partisanship recedes, experts lead, and quiet coordination matters more than firing up the base...the public initial…

COVID-19 Disinformation: Two Short Reports on the Russian Dimension – ‘Reframing Russia for the Global Mediapshere: From Cold War to “Information War”?’
reframingrussia.com
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The EU’s main task force for fighting Russian disinformation is in danger of becoming a source for disinformation itself, and so of skewing policy decisions... public discourse throughout Europe... EUvsDisinfo’s misrepresentation of Russian COVID-19 media coverage ... analysed is troubling. Two ... methods are particularly problematic....From omis…

Navigating the ‘infodemic’: how people in six countries access and rate news and information about coronavirus
reutersinstitute.politics.ox.ac.uk
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people with low levels of formal education are much less likely to ... rely on news organisations ... more likely to rely on social media and messaging ... Argentina, South Korea, Spain, and the US, young people are much more likely to rely on social media... Germany, the UK, and the US, to rely on messaging applications groups...very high numbers…

Influencer Fatigue: Paid Influencers Are Out and Brand Communities Are In
medium.com
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After years of influencers buying fake followers, hiring click farms and promoting products that they don’t even use, consumers feel that they can’t trust much of what influencers say... today’s consumers... gravitating toward more grassroots communities, where people share information and original content about the brands and products they love w…

24/04/2020
Types, sources, and claims of COVID-19 misinformation | Reuters Institute for the Study of Journalism
reutersinstitute.politics.ox.ac.uk
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some of the main types, sources, and claims of COVID-19 misinformation seen so far... the number of English-language fact-checks rose more than 900% from January to March... coronavirus misinformation has almost certainly grown even faster...most (59%)... various forms of reconfiguration... true information is spun, twisted, recontextualised, or r…

The Geographical Journal - Wiley Online Library
rgs-ibg.onlinelibrary.wiley.com
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geoengineering technologies are hypothetical... to be used ‘in case of emergency’ ... should radical emissions cuts fail... Running concurrently... ‘chemtrails’ ... interchangeably with the term geoengineering... belief that the persistent contrails left by aeroplanes provide evidence that a secret programme of large‐scale weather and climate modi…

Rappler's Maria Ressa Recommends How to Tame the Corrosive Effects of Social Media - Nieman Reports
niemanreports.org
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we needed to take investigative journalism and combine it with technology to build communities of action... I went from managing 1,000 journalists to 12 people...Our information ecosystem has already been destroyed. We’ve been poisoned... We were the third [news outlet] attacked... we stood up because we have no other business interests...In the o…

Big Tech’s Big Defector | The New Yorker
www.newyorker.com
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McNamee has mentored many of the people who have transformed Silicon Valley... advised Mark Zuckerberg to turn down Yahoo’s offer... a billion dollars... encouraged Zuckerberg to hire Sheryl Sandberg...Ten days before the Presidential election... “I am disappointed. I am embarrassed. I am ashamed,”... I was expecting them to take it seriously... t…

Tech Giants Prepared for 2016-Style Meddling. But the Threat Has Changed. - The New York Times
www.nytimes.com
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big tech companies have spent the past three years working to avoid a repeat of 2016... struggling to handle the new challenges of 2020...foreign governments ... are now using ... bots that are nearly impossible to distinguish from hyperpartisan Americans... partisan groups in the United States have borrowed Russia’s 2016 playbook ... tough calls …

7 Harsh Truths about running online communities
boagworld.com
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many organisations are not content to simply run a website, they want to run an online community too... I continually see the same mistakes...the harsh realities of running an online community [are] ... Community is about people and relationships, not technology. The technology is the easy part... it also takes commitment.... months to get off the…

03/04/2020
This is why we can't have nice brands.
blog.zgp.org

Every feature that adtech is bragging on, or working toward? Email spam had it in the 1990s... staying away from spam was the right answer... spam from a high-reputation brand doesn’t look any different from spam that any fly-by-night operation can send...The “new reality,”... is a place where you win based not on how much the audience trusts you,…

Cranky Uncle smartphone game – Cranky Uncle
crankyuncle.com
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The Cranky Uncle smartphone game is currently being developed... teach you to throw the arguments of even your crankiest climate-misinformed uncle back at him... let’s learn the arguments of denial to defeat them...cartoons and gameplay to interactively explain the denial techniques used to cast doubt on climate science... ‘active inoculation’ — l…

Calculating the ROI of Customer Engagement
hbr.org
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Most current definitions of engagement are bimodal – someone is either engaged or they ‘re not...a limited view that hampers our ability to manage engagement in meaningful ways...Community management is the discipline of building technical and social environments in such a way that individuals can easily organize and collaborate to achieve an obje…

More than 100 fact-checkers from 45 countries in 15 languages... to cover coronavirus
www.poynter.org
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under Poynter’s International Fact-Checking Network... more than 100 fact-checkers in 45 countries publishing in 15 languages. In less than two months, they have published 1,000 fact checks, articles and nine weekly reports pointing out misinformation trends and ways to combat it...journalists not only can but should drop competing with each other…

How to investigate health misinformation (and anything else) using Twitter’s API
firstdraftnews.org
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step-by-step guide to collect and analyse data from Twitter, about anything from coronavirus rumours to anti-vax claims... understanding how certain hashtags, links or claims are travelling on Twitter could prove crucial to limiting the spread of damaging misinformation... First Draft has prepared a sample script ...

Facebook's fake news labeling has a big catch
www.fastcompany.com

When only some news is labeled as fact-checked and disputed, people believe stories that haven’t been marked as fact-checked more—even when they are completely false... the “implied truth effect.”... warning labels did work to flag fictitious content... when no true or false labels were used, people considered sharing 29.8% of all false stories—ye…

Does Vertical Video Make a Difference? We Spent $6,000 on Tests to Find Out
medium.com
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vertical video outperformed square video within the Facebook News Feed... as much as 68 percent less expensive in cost per view... Facebook outperformed Instagram in overall cost per click (CPC) within the feed... But which format drives more engagement within the Instagram Feed? ... vertical video!... organic DIY videos outperformed polished vide…

A Text Renaissance
www.ribbonfarm.com
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The Four Horsemen of this emerging Textopia are... Roam attempts to implement a near-full conception of hypertext as originally conceived by visionaries... looks like a cross between a slightly weird wiki and ... Evernote. It’s not... block-level addressability, transclusion ... and bidirectional linking ... utterly transform the writing experienc…

HOUSE: Dems roll out sweeping environmental justice bill -- Thursday, February 27, 2020 -- www.eenews.net
www.eenews.net
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House Democrats ... environmental justice bill, a novel collaborative effort between lawmakers and local groups ... used ... PopVox to allow disparate environmental justice groups around the country to comment on the legislation... also met with hundreds of groups and hosted a daylong environmental justice summit on Capitol Hill...environmental ju…

Study finds quarter of climate change tweets from bots - BBC News
www.bbc.com
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tweets posted by bots created the impression there was a high level of climate change denial... 6.5 million tweets from ... Trump's June 2017 announcement that he was removing the United States from the Paris climate accord... Posts in support of action to protect the environment were far less likely to come from bots... only 5%...the number …

Yuval Noah Harari on what 2050 has in store for humankind | WIRED UK
www.wired.co.uk
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the best skill to teach children is reinvention... the author of Sapiens reveals what 2050 has in store for humankind...once technology enables us to engineer bodies, brains and minds... We don’t know what people will do for a living, we don’t know how armies or bureaucracies will function...too many schools focus on cramming information. In the p…

Fighting misinformation requires journalism, not secret algorithms
www.niemanlab.org

Watching Silicon Valley exercise news judgment has been like watching Walter Cronkite try to write code in Python... Four companies have created trustworthiness indicators for news websites: Facebook, Google, Twitter, and NewsGuard. Publishers have no way of learning their secret trust score from the Silicon Valley companies. NewsGuard’s journalis…

What We Want Doesn’t Always Make Us Happy
getpocket.com
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Much of modern economic theory is based around a simple idea: Human beings maximize utility... To an economist, utility simply means how much people want something... tend to assume that utility is good... But what if the things people desire don’t bring them happiness?...People seem to reliably seek out a few things that make them unhappy... peop…

Learn From These Bugs. Don't Let Social Media Zombify You
www.wired.com
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Scroll, scroll, scroll... it’s got a name: zombie scrolling syndrome... Consider parasites... some have the power of mind control. Or... zombification... the jewel wasp... grabs a cockroach twice her size... injecting nonlethal venom... dopamine... alters the roach’s behavior... cleaning itself instead of running for its life...zombifying parasite…

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