or
or
or
Tags

Overview: Digital Transformation

Digital transformation is an over-used, over-abused term. Here’s what it means to me.

From many strategies ...

In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:

  • Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
  • Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
  • Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
  • External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
  • Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?

... to one strategy: build an internal innovation community

How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.

everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes

The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.

From Strategy to Implementation

Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:

  • change rolls out with the new features, tools and processes,
  • these are developed with your staff, not foisted upon them.

I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.

More services: start with Communication strategy.

Relevant resources

Do Not Use LLM or Generative AI For These Use Cases
pub.towardsai.net
Card image

AI is a wider field than LLMs, so "not all the AI use cases are suitable for Generative AI."

04/09/2024
AI in Digital Participation Tools – Where Do We Stand? - Democracy Technologies
democracy-technologies.org
Card image

"The most common AI-based functionalities in participation tools are toxicity screening, analysis of inputs and translation. The first two in particular are meant to lighten the workload" of community managers."Toxicity screening ... is used to flag hateful or inappropriate inputs." Text is usually flagged and post-moderated, b…

When A.I.’s Output Is a Threat to A.I. Itself
www.nytimes.com

Starts with a basic outline of model collapse and the challenge it faces new AI development, providing several links: "Research has shown that when generative A.I. is trained on a lot of its own output, it can get a lot worse."It then uses scrollytelling to provide a simple example of how "Just as a copy of a copy can drift away fro…

What Nobody Tells You About RAGs
towardsdatascience.com

"A deep dive into why RAG doesn’t always work".It should be easy: "install a popular LLM orchestrator like LangChain or LlamaIndex, turn your data into vectors, index those in a vector database, and quickly set up a pipeline with a default prompt."However, while "quick-and-dirty demos are great for understanding the basics…

03/09/2024
How Model Collapse could revive authentic human communities
mathewlowry.medium.com

"As AI-generated content blurs the line between human and machine online, “model collapse” might help us find new value in well-managed human communities."

Let's fund the Fediverse | sub.club
sub.club

"you should be able to ask your most passionate followers to support you with a premium subscription... ask your community members to support your instance financially ... use our simple API to build bots and other integrations that help pay for your Fediverse idea". From Techcrunch: bult by "the makers of Mammoth, the Mastodon app …

AI Search Grader
www.hubspot.com
Card image

"See how visible your brand is in AI-powered search engines. Spot where you are doing well and where you can improve to increase brand awareness and sentiment."

01/09/2024
AI Is Poised to Replace the Entry-Level Grunt Work of a Wall Street Career - The New York Times
www.nytimes.com
Card image

AI "can replace much of Wall Street’s entry-level white-collar work, raising tough questions about the future of finance". On the one hand the work - "Pulling all-nighters to assemble PowerPoint ... Punching numbers into Excel ... esoteric financial documents that may never be read" - sounds a pretty dismal "rite of passag…

01/09/2024
The best content I read over the summer (newsletter)
mailchi.mp

I hope you had a good summer. I stayed and worked from home, and got a lot done thanks to the mercifully fewer meetings. I also read a lot of good stuff, and published one piece. Here's a selection.

Why AI’s Tom Cruise problem means it is ‘doomed to fail’
www.theguardian.com
Card image

"does something like ChatGPT actually display anything like intelligence, reasoning, or thought?" or is it just a stochastic parrot? And "if you’re just making a useful tool – even ... a new general purpose technology – does the distinction matter?"Yes. LLMs have a ‘reversal curse’ which means it will "fail at drawing rela…

Mark Zuckerberg and Daniel Ek on why Europe should embrace open-source AI
www.economist.com
Card image

The EU "risks falling behind because of incoherent and complex regulation", but there's an opportunity: "open-source AI—models whose weights are released publicly with a permissive licence... ensures power isn’t concentrated among a few large players... creates a level playing field".Europe has more open-source developers…

The Best Available Human Standard
www.oneusefulthing.org
Card image

Ethan Mollick outlines "three fundamental truths about today’s AI" - ubiquity, and both capability and risks which are as enormous as they are unclear - and proposes "a pragmatic way to consider when AI might be helpful, called Best Available Human (BAH) standard... asks the following question: would the best available AI in a parti…

25/08/2024
What Do Large Language Models “Understand”?
towardsdatascience.com

"When we attribute human-like abilities to LLMs, we fall into an anthropomorphic bias ... But are we also showing an anthropocentric bias by failing to recognize" what they can do?

Three apps that made me more productive this year
www.platformer.news
Card image

Note-taking "software can’t automate your thinking. But I do think it can create the conditions for improved thinking: making new connections between ideas"helping reduce distraction"organizing your reading and making it more useful"Casey then intros a few apps he's started using since his last post, starting with "Ca…

Why note-taking apps don't make us smarter
www.platformer.news
Card image

Note-taking apps are "designed for storage, not sparking insights. Can AI change that?".Casey's info overload is worse then ever: "As a journalist, I’ve never collected as much data as I do now ... browsing four or five social feeds ... arXiv and pre-prints ... [leaves] a stack of research that I will never get through. Book ga…

Start With Why AI. Stop poisoning your business with AI…
kozyrkov.medium.com

Don't "throw AI at problems that are either poorly defined or better suited to non-AI solutions [which] ... no one took the time to consider... more often than not, traditional programming approaches offering greater control and reliability ... managers feel pressured to “find” some AI, regardless of whether it’s the right solution. How …

20/08/2024
Truth Social, Twitter and the Loneliest Reich
medium.com

Good piece on how "the free speech warriors... [behind] Truth Social and the ... decay of Twitter ... the “Festung” cities of unrestricted expression... still not happy... shouting into an echo chamber isn’t nearly as satisfying as they thought it would be... What they’re really after ... is our attention... The thrill of provocation quickly…

Framework Finder: GPT Agent
www.linkedin.com

https://chatgpt.com/g/g-vZ7SgKBOh-framework-findervia LinkedIn: "Helps locate and apply frameworks to your problem... to help you think through issues by providing frameworks... Here is the prompt for the GPT in full: 'You will help the user find frameworks to help them better understand, analyze, and solve a problem. Frameworks might in…

AI models collapse when trained on recursively generated data
www.nature.com
Card image

"What happens to GPT generations GPT-{n} as n increases?... the use of LLMs at scale to publish content on the Internet will pollute the collection of data to train their successors: data about human interactions with LLMs will be increasingly valuable."

I Will Fucking Piledrive You If You Mention AI Again
ludic.mataroa.blog
Card image

Ludicity (aka Nikhil Suresh), a developer with real AI chops ("formal training as a data scientist, going so far as to dominate a competitive machine learning event at one of Australia's top universities and writing a Master's thesis where I wrote all my own libraries from scratch in MATLAB") has had enough: "it is with gr…

11/08/2024
We’re Not Jumping on the AI Bandwagon, and Here’s Why
www.membrain.com
Card image

Some good reasons to not integrate generative AI into your software (like everyone's doing), from Membrain, which " builds tools and workflows that help you build structure to support your sales strategy and create positive behavior change on your sales teams".Their arguments:"It’s Not Free or Even Cheap" and the quality i…

11/08/2024
Perplexity Is a Bullshit Machine | WIRED
www.wired.com

"it’s surprisingly unclear what the AI search startup actually is"- according to its CEO it is, depending on when he's asked:"an answer engine...almost like Wikipedia and ChatGPT had a kid,,,a mere “aggregator of information”"All three cannot be true. The chatobot itself "is more specific... “Perplexity AI is an AI-po…

Adactio: Journal—Filters
adactio.com

After so many years of spam, splog, slop, phishing and above all trolling, "Our guard is up. Our filters are activated. Our default mode is suspicion", something that's only going to get worse with AI: are those photos too good to be true? Can that video actually be real? Is that a spambot, or just "someone who isn’t neurotypic…

07/08/2024
Using Copilot for Obsidian with a local LLM and vector store
medium.com

"There are now several Obsidian plugins available that allow you to use local LLMs instead of a commercial LLM provider", so PKM explorer tries Copilot for Obsidian plugin on his Windows laptop, because this plugin "not only offers the possibility to have a question and answer dialogue ... but also lets you [index your vault]... you…

06/08/2024
105. Slow and steady: how Are.na became the Good Web for artists, designers, and researchers who love unusual connections
publicinfrastructure.org
Card image

A podcast with Charles Broskoski. founder of Arena, which "boasts a healthy, creative community and stable finances while rejecting many of the hallmarks of popular social media".

Is AI Selfish? | by Greg Satell
greg-satell.medium.com
Card image

Applying Dawkins' selfish gene perspective to the evolution of AI

Visualizing and Integrating Complex Ideas with LLMs, Part 1: Napkin AI
towardsdatascience.com

First in a series on "how AI tools can transform intricate concepts into clear, practical frameworks and diagrams", starting with Napkin AI, which "generates interesting diagrams automatically from text input".Plenty of crap circles follow (" Upon completing each document, I exported them as PDFs. Find them here"), bu…

uxGPT: Creating personas with prompts for better questions using ChatGPT and uxGPT Personas
bootcamp.uxdesign.cc

I share this experience with Patrick, who, when he starts work with a new client, starts by gathering information to create personas: "it could be user interviews, usage data, or whatever — because there has to be some baseline of the users" (he has a "lightweight personas approach ... [and a] personas template").Where the clie…

The AI summer — Benedict Evans
www.ben-evans.com
Card image

Good reality check from Benedict Evans: "LLMs might also be a trap: they look like products and they look magic, but they aren’t. Maybe we have to go through the slow, boring hunt for product-market fit after all."Most technical developments take time to take hold, but not ChatGPT, which "got to 100m users in just 2 months", pa…

AI And The Decline Of Human Intelligence
medium.com
Card image

"The problem is not that AI is smarter than us, the problem is that it’s becoming increasingly easy for us to outsource our skills to AI... If we outsource our writing skills, we lose our writing ability... If we depend on AI to analyze information and make decisions, we lose our ability to think critically and analyze complex situations ours…

Cookies disclaimer

MyHub.ai saves very few cookies onto your device: we need some to monitor site traffic using Google Analytics, while another protects you from a cross-site request forgeries. Nevertheless, you can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings, you grant us permission to store that information on your device. More details in our Privacy Policy.