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Overview: Digital Transformation

Digital transformation is an over-used, over-abused term. Here’s what it means to me.

From many strategies ...

In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:

  • Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
  • Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
  • Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
  • External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
  • Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?

... to one strategy: build an internal innovation community

How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.

everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes

The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.

From Strategy to Implementation

Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:

  • change rolls out with the new features, tools and processes,
  • these are developed with your staff, not foisted upon them.

I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.

More services: start with Communication strategy.

Relevant resources

How Human Creativity Will Win The War Against Robots
medium.com
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for innovators who are tasked with problem solving and imagining the future, human curiosity and playfulness will always have the advantage.. . machines cannot yet have intuition, nor the ability to empathize, reframe problems and truly innovate.. . The robots may be coming for our jobs, but it is too early to call checkmate on human ingenuity.

18/05/2017
How AI will change the shape of organizations
qz.com
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It will still need human workers to review the machines’ output and make decisions AI can’t, but the greater need will be for the middle-level employees who have the experience to make judgment calls....[but] Where do those middle-level employees get that experience and judgment?

17/05/2017
How to Create a CNN-type News Chatbot for Your Organization
chatbotsmagazine.com
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A chatbot like CNN’s is a great way to send news and alerts ... How can you build a chatbot like this?... Tangowork, a platform for communications teams that lets them easily create news-type chatbots... the Microsoft Bot Framework ... lets us support 9 channels — Facebook Messenger, SMS, Skype, Slack, Web-part, etc.—from a single codebase... you…

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Facebook’s Perfect, Impossible Chatbot
www.technologyreview.com
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All aboard the bandwagon
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Venting my spleen a little over on Medium.

The Dark Secret at the Heart of AI - MIT Technology Review
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there is no obvious way to design such a system so that it could always explain why it did what it did... How well can we expect to communicate—and get along with—intelligent machines that could be unpredictable and inscrutable? ... a journey to the bleeding edge of research on AI algorithms... including a meeting with one of the great philosopher…

Cultivating a Learning Organization – Positive Returns – Medium
medium.com
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becoming a learning organization was nothing like winning a marathon ...cultivating an award-winning orchard... nurturing systems and culture to produce meaningful results... We embarked on a systematic and phased approach to cultivating the organization we all wanted.

What the Coloradoan staff is learning while experimenting with bots
www.rjionline.org
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a free bot interface and resources already in the newsroom, Hefty built and launched her first bot, dubbed Elexi, prior to the November 2016 elections to provide audiences with the necessary information to become more informed voters... We had all these preview stories on our site on local issues. If a user asked a question about a candidate or a …

19/04/2017
The Limits of Machine Learning in Recruiting: Garbage In, Garbage Out?
blog.shortlist.net
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there are a number of companies looking at ways to apply AI, machine learning and related concepts to recruiting... we see glaring limitations to applying machine learning and AI to screen candidates based on their CVs and social media profiles alone... CVs alone fail to capture individual performance and contribution, raw talent, actual competenc…

19/04/2017
Machine learning - What Innovation Will Bring To The AI World
www.valuewalk.com
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As ML algorithms solve bigger and more complex problems... training them can require massive amounts of pre-labeled data.... As recently as 2015, only large companies like Google, Amazon and Apple had access to the massive data ... The democratization of ML gives individuals and startups a chance... But access to data is only one way in which M…

19/04/2017
How To Train Your Brain To Be More Innovative
www.fastcompany.com
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innovation is a series of steps, and that innovators possess certain characteristics... Almost everybody [has] innovative traits... the ability to think abstractly, having deep and broad knowledge, curiosity, openness to risk, grit, and dissatisfaction with the status quo... seek out experiences to put those traits to use

18/04/2017
Will Knight on the Unknowing of AI
workfutures.io

People are remarkably bad at explaining what they do, or how they go about reasoning, but we manage to live in a world filled with people, anyway.

18/04/2017
Digital Transformation & the public sector (Top3ics, April 2017)
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There’s no shortage of resources about Digital Transformation on my Hub, but ... I’m not sure I recommend all of them. This edition includes three I do

Building an IBM Watson powered AI Chatbot – Chatbots Magazine
chatbotsmagazine.com
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how hard is it for someone to put true artificial intelligence into a chatbot? ... here are the 50 lines of code that enable your bot to understand speech:

15/04/2017
You Should Work Less Hours—Darwin Did
nautil.us
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Many famous scientists have something in common—they didn’t work long hours... lives were full and memorable, their work was prodigious, and yet their days are also filled with downtime... great students didn’t just practice more than the average, they practiced more deliberately... engaging with full concentration in a special activity to improv…

Public media in Europe gets creative with digital news
www.niemanlab.org

not necessarily easy to get buy-in from the organization... different parts of the organization are responsible for their own little bits so you can’t always do it within your own team.

Discussing the limits of artificial intelligence
techcrunch.com
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throwing more data at problems won’t necessarily lead to progress... us to artificial general intelligence... there’s low-hanging fruit that deep learning’s good at  —  specific narrow tasks ... we’re not making progress on cognition and strong AI.... we can’t well interpret what deep learning is doing... it isn’t literally exactly memorization…

11/04/2017
Research Blog: Federated Learning: Collaborative Machine Learning without Centralized Training Data
research.googleblog.com
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Federated Learning enables mobile phones to collaboratively learn a shared prediction model while keeping all the training data on device, decoupling the ability to do machine learning from the need to store the data in the cloud.

The Hidden Potential of Chatbots: Content – Chatbots Magazine
chatbotsmagazine.com
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People will type... Take the most popular open input (such as ‘how are you?’ or the very frequent ‘no’). Then the most probable input in relation to your stories. Build answers to all these inputs. ... frame the subscription as becoming friends, and mention this implies receiving messages ... You need to first prove value and only afterwards ask f…

10/04/2017
Information Wars: A Window into the Alternative Media Ecosystem
medium.com
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For every man-made crisis event... we found evidence of alternative narratives, often shared by some of the same accounts and connected to some of the same online sites. These rumors had different “signatures” from other types of rumors... rose more slowly, and then they lingered, ebbing and flowing ... sustained participation by a set group of Tw…

The Future Agency
www.theverge.com
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the international artists and technologists creating our popular ideas of the future do so in contexts shaped by the pursuit of profit or power. If you can render the future in advance, after all, maybe you can also control it.

05/04/2017
New research shows the internet is a swamp and the trolls have won | The Outline
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there’s plenty of reasons why negativity abounds online... Incivility is a basic human instinct that’s encouraged by anonymity and exacerbated by inequality... anger helps drive participation... anyone who benefits from trolling — whether it’s platforms themselves or populist politicians — have little reason to improve the tone of online chatting…

AI use cases
medium.com
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Enterprise systems and business processes are constructed... from an organization’s most strategic asset: subject matter expertise. ... doesn’t all sit neatly in some database or model. It sits in the spreadsheets and brains of the business analysts, the ... engineers, etc. Capturing and codifying this expertise to create more intelligent and auto…

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IBM Watson Analytics for Social Media
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A New Point-and-Click Revolution Brings AI To The Masses
www.fastcompany.com
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intuitive ways for people with big ideas to start building AI tools without big expertise.

27/03/2017
IBM is ending its decades-old remote work policy
qz.com
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“agile” describes so many different work systems that it’s become an almost meaningless term... for IBM “the leaders have to be with the squads [his word for small teams] and the squads have to be in a location.”... Research suggests remote workers are more productive and log more hours than employees who work in the office, and for many companie…

Bursting Out of the CEO Bubble
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as CEO... your power and privilege leave you insulated... from information that might challenge your assumptions and allow you to perceive a looming threat or opportunity. Ironically, to do what your exalted position demands, you must in some way escape your exalted position... at firms that are highly successful innovators, leaders are especiall…

An AI Resource Roundup for Marketers
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a list of basic resources for marketers who want to learn more about AI. Here’s a quick roundup of some of the things I’ve contributed to and some blogs to subscribe to, as of early 2017.

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Inside Facebook’s AI Machine
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Facebook today cannot exist without AI. Every time you use Facebook or Instagram or Messenger... your experiences are being powered by AI... Eventually, this “classifying” step—known as supervised learning—may become automated, as the company pursues an ML holy grail known as “unsupervised learning,” ... Facebook sees the visual cortex merging wit…

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