Overview: Digital Transformation

For every man-made crisis event... we found evidence of alternative narratives, often shared by some of the same accounts and connected to some of the same online sites. These rumors had different “signatures” from other types of rumors... rose more slowly, and then they lingered, ebbing and flowing ... sustained participation by a set group of Tw…

the international artists and technologists creating our popular ideas of the future do so in contexts shaped by the pursuit of profit or power. If you can render the future in advance, after all, maybe you can also control it.

there’s plenty of reasons why negativity abounds online... Incivility is a basic human instinct that’s encouraged by anonymity and exacerbated by inequality... anger helps drive participation... anyone who benefits from trolling — whether it’s platforms themselves or populist politicians — have little reason to improve the tone of online chatting…

Enterprise systems and business processes are constructed... from an organization’s most strategic asset: subject matter expertise. ... doesn’t all sit neatly in some database or model. It sits in the spreadsheets and brains of the business analysts, the ... engineers, etc. Capturing and codifying this expertise to create more intelligent and auto…

guides you through the traffic of social networks and automatically creates data visualizations for exceptionally insightful discoveries, all on the cloud. Identify a topic and quickly get relevant content that shows you interesting relationships and patterns. You can easily take the pulse of your audience, gain greater visibility into a topic or …

intuitive ways for people with big ideas to start building AI tools without big expertise.

“agile” describes so many different work systems that it’s become an almost meaningless term... for IBM “the leaders have to be with the squads [his word for small teams] and the squads have to be in a location.”... Research suggests remote workers are more productive and log more hours than employees who work in the office, and for many companie…

as CEO... your power and privilege leave you insulated... from information that might challenge your assumptions and allow you to perceive a looming threat or opportunity. Ironically, to do what your exalted position demands, you must in some way escape your exalted position... at firms that are highly successful innovators, leaders are especiall…

a list of basic resources for marketers who want to learn more about AI. Here’s a quick roundup of some of the things I’ve contributed to and some blogs to subscribe to, as of early 2017.

Facebook today cannot exist without AI. Every time you use Facebook or Instagram or Messenger... your experiences are being powered by AI... Eventually, this “classifying” step—known as supervised learning—may become automated, as the company pursues an ML holy grail known as “unsupervised learning,” ... Facebook sees the visual cortex merging wit…

If you're wondering where your job sits on the list of "Run for your life, the robots are coming," you have a simple, singular mission. Learn how your job is going to be automated. Learn everything you can about what your job will evolve into and become the very best man-machine partner you can.

Bot Studio... will focus on two main areas: How bots and artificial intelligence can help journalists do their jobs better and how news consumers can use them to access news and information... conference bot, a Twitter bot — @newsnerdbot. We scraped the conference website ... fed that into a database, and then wired that up to a natural-language …

every Chinese ... ”Citizen Score” will determine under what conditions they may get loans, jobs, or travel visa to other countries. ... individual monitoring would include people’s Internet surfing and the behavior of their social contacts... algorithms know pretty well what we do, what we think and how we feel—possibly even better than our friend…

The Information reported that ... artificial intelligence-powered chatbots could successfully complete only 30 percent of requests without human assistance.... a dilemma ... lies in the nature of bots themselves and when they are truly useful... Bots are great for the occasional, simple question: “I know what I want, give me the answer as quickly…

An effective communications strategy must be connected to other strategies, usually managed by different departments. Reframing it as central to your organisation’s innovation strategy helps sidestep turf wars. 

There are tons of chatbots ... little about how companies really get hands on.,,, my findings here, and here... a deeper explanation about how I exactly face the situation on a regular basis... I separate my process into 4 different steps: the bot scope, the chatbot personality, a prioritized list of must-have features and the chatbot flow.

"Perspective" ... for news websites and blogs to moderate online discussions with the help of artificial intelligence... reports how "toxic" a given comment is. It lets the website publisher, or even readers themselves, choose a "toxicity" threshold for comments that won't be displayed publicly... will start screening for off-topic comments or one…

Why Bots and Chatbots Are Optimal Tools for Politics

become the best at something no one else is attempting... Attracting customers isn’t something you “bolt on” in the end. It’s something you work on at every stage of your business, and your unique selling proposition is the first stage... how do you define yours?... when you try to please everybody, you end up pleasing no one... connect more stro…

3rd of my posts for Chatbots Magazine: Chatbots allow governments and other public bodies to provide citizens highly customised content and services. And invade their privacy. Citizens deserve better choices. 

Zuckerberg uses abstract language in his memo—he wants Facebook to develop “the social infrastructure for community,” he writes—but what he’s really describing is building a media company with classic journalistic goals... “for keeping us safe, for informing us, for civic engagement, and for inclusion of all.”,,,an assumption that news... will con…

If there’s a single Top3ic running through the following stories, it’s probably Artificial Intelligence (AI), but I’m deeply into learning about psychology for the moment, so that’s my starting point.

our current misinformation problem is only the tip of a massive iceberg — and this looming disaster starts with AI...when we see a picture that seems very unlikely, we naturally assume that it is photoshopped... with AI, we are heading toward a world where this will be the case with every form of media: text, voice, video, etc.

two potential progressions from natural language processing to artificial intelligence. For the symbolic path, we need to build world models based on deep and organized representations. Success on this path requires that the models we build be comprehensive and flexible. For the sub-symbolic path, we need to train large neural networks in an envir…

an AI system that could generate explanatory, insightful articles... foster “a seamless interaction” between human and machine... Heliograf software identifies the relevant data, matches it with ... the template, merges them, and then publishes different versions across different platforms... alert reporters via Slack of any anomalies it finds in…

Chinese researchers usually speak English so they have the benefit of access to all the work disseminated in English. The English-speaking community, on the other hand, is much less likely to have access to work within the Chinese AI community... Baidu has rolled out neural network-based machine translation ... when Google and Microsoft did so...…

idea is that the human agents only handle requests too complex for a bot. But the enterprise software companies building automated responses and those that manage live chat services for workers are jostling over how to do the so-called “handoff,” or the step in which a customer gets routed from a bot to a human

when bot platforms take off, we will be... completing the new shift in data control from the users’ hands to Facebook’s, Google, and Microsoft’s hands... the next big privacy concern... end-to-end encryption between the user and the bot developer... goes against their [platform's] business models

how machine learning is poised to reinvent computing itself... What is at stake is not just one more piecemeal innovation but control over what very well could represent an entirely new computational platform: pervasive, ambient artificial intelligence... Artificial general intelligence will not involve dutiful adherence to explicit instructions, …