Curated Resource ( ? )
What to do about the chatbot dilemma | VentureBeat | Bots | by Tobias Goebel, Aspect Software
Curated:
01/03/2017 from
venturebeat.com/2017/02/28/what-to-do-about-the-chatbot-dilemma/
my notes ( ? )
The Information reported that ... artificial intelligence-powered chatbots could successfully complete only 30 percent of requests without human assistance.... a dilemma ... lies in the nature of bots themselves and when they are truly useful... Bots are great for the occasional, simple question: “I know what I want, give me the answer as quickly and conveniently as you can.” Yet when shopping around, consumers often don’t know exactly what they want... if consumers need something frequently, they often prefer an app... rich and satisfying UI... Customer service is the area where bot developers should flock,
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The above notes were curated from the full post venturebeat.com/2017/02/28/what-to-do-about-the-chatbot-dilemma/.Related reading
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See also: Online Strategy , Digital Transformation , Innovation Strategy , Science&Technology