or
or
or
Tags

Overview: Digital Transformation

Digital transformation is an over-used, over-abused term. Here’s what it means to me.

From many strategies ...

In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:

  • Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
  • Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
  • Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
  • External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
  • Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?

... to one strategy: build an internal innovation community

How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.

everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes

The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.

From Strategy to Implementation

Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:

  • change rolls out with the new features, tools and processes,
  • these are developed with your staff, not foisted upon them.

I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.

More services: start with Communication strategy.

Relevant resources

Get Your Bluesky Personality Analyzed (With a Side of Gentle Roasting)
blueskyroast.com

"Let our AI analyze your posts, roast your takes, and reveal what your posting history says about you".Honestly not roasty at all - rather hagiographic, judging by mine, but who am I to argue with a 88% authenticity score, even if I have no idea how that is measured? https://blueskyroast.com/roast/mathewlowry.bsky.social.But a pretty coo…

30/11/2024
Dear IT Departments, Please Stop Trying To Build Your Own RAG
pub.towardsai.net

A convincing argument from paragraph one: "You would never ever in a million years build your own CRM system or custom CMS — or in most cases, your own LLM. ... yet, everywhere I look, I see IT departments convincing themselves that building their own RAG-based chat is somehow different. It’s not. It’s actually worse."The author then enu…

22/11/2024
Socially-Minded Intelligence: How Individuals, Groups, and AI Systems Can Make Each-Other Smarter (or Not)
arxiv.org
Card image

Via Ross Dawson on LinkedIn: "A core part of human intelligence is the ability to work flexibly with others to achieve both individual and collective goals". Unfortunately, intelligence is usually considered as a property of individual or collective, never both, and so "not in a way that can be used to understand how groups can make…

October 2024: Exploring AI4Communities
mathewlowry.medium.com

My late October 2024 newsletter introduces my ongoing work exploring #AI4Communities, and provides some of the resources going into the next version.

Ensuring Human Agency: A Design Pathway to Human-AI Interaction
aisel.aisnet.org
Card image

I think I'll call these 'centaur papers' - scientific papers describing how best to combine human and AI.Apparently theory and practice aren't matching up: "While frameworks on augmentation theorize how to best divide work between humans and AI, the empirical literature ... [shows] inconclusive findings. Interaction challe…

27/10/2024
Opinion | The TikTokification of Social Media May Finally Be Its Undoing - The New York Times
www.nytimes.com

According to Mark Zuckerberg, "Consumers no longer control their social-media feeds. Meta’s algorithm... is showing users “a lot of stuff” not posted by people they had connected with... future feeds [will] show you “content that’s generated by an A.I. system.”" Fortunately, "Our legal system is starting to recognize this shift and …

How to Use AI to Build Your Company’s Collective Intelligence
hbr.org
Card image

"AI can not only improve short-term productivity of organizations but can also ... increase the organization’s collective intelligence."HBR starts well by pointing out the false dichotomy between thinking "about AI in terms of automation vs. augmentation... Augmentation doesn’t avoid automation, it simply hides it, usually in some l…

Knowledge management, synthesis & communities for better policy (LinkedIn carousel)
www.linkedin.com

"I rarely work for the same client for more than a year or two - generally enough to help them figure out their strategy, pilot and demonstrate it, and set up the team to mainstream it. But I make an exception for the Joint Research Centre"A few slides, repurposed for LinkedIn, setting out "some of the key innovations underpinning t…

Nature's many attempts to evolve a Nostr
substack.com
Card image

Brander with a great intro to the role Nostr could play in tomorrow's online landscape. A choice of architecturesWalled gardens of surveillance capitalismHe starts by walking us through the various architectures, starting with that "of a typical app: a big centralized server in the cloud supporting many clients... grants the server tota…

Algorithmic choice - Bluesky
bsky.social
Card image

As AI drives a flood of new content, "algorithms to help people sort through information must evolve rapidly" - ie, we need AI to solve AI-created problems.Today's algorithms belong to for-profit platforms, mainly social media, and lack transparency: while you can influence it through who you follow, "your ability to truly cust…

AI as Extraherics: Fostering Higher-order Thinking Skills in Human-AI Interaction
arxiv.org

"over-reliance on AI... may lead to human deskilling and diminished cognitive engagement... to accept information given by AI without performing critical examinations... misleading users with hallucinated contents... [hence] extraheric AI... conceptual framework that fosters users' higher-order thinking ... creativity, critical thinking,…

25/09/2024
Using Brave Search for higher quality training data and better AI | Brave
brave.com

The Brave browser project shows that it was ahead of the curve back in late 2023, pointing out:to train an LLM you need training data which is "diverse... span[ning] a wide variety of genres, topics, viewpoints, languages, and more... [to] reduce the errors, biases, and misrepresentations that might be more pronounced in smaller data sets... …

22/09/2024
A negative view on o1
www.linkedin.com

Classic example of a negative view on LinkedIn: "Unlike many others, I don’t think any reinforcement learning or reward algorithm is at play... appears to be a generic Chain-of-Thought (CoT) process that breaks tasks into several steps... Subsequent steps ... generated based on context... subsequent interactions concatenated into the context.…

Markus Buehler on knowledge graphs for scientific discovery, isomorphic mappings, hypothesis generation, and graph reasoning
amplifyingcognition.com

“If you read 1,000 papers and build a powerful representation, humans can interrogate, mine, ask questions, and even get the system to generate new hypotheses...What you will learnAccelerating scientific discovery with generative knowledge extractionUnderstanding ontological knowledge graphs and their creationTransforming information into knowledg…

AI can change belief in conspiracy theories, study finds
www.theguardian.com

“About one in four people who began the experiment believing a conspiracy theory came out the other end without that belief... challenges conventional wisdom that evidence and arguments rarely help to change believers’ minds... [as they're] adopting such beliefs to meet various needs – such as a desire for control."The researchers develo…

AI-Implanted False Memories
www.media.mit.edu
Card image

"examines the impact of AI on human false memories--recollections of events that did not occur or deviate from actual occurrences... through suggestive questioning in Human-AI interactions, simulating crime witness interviews. Four conditions were tested: control, survey-based, pre-scripted chatbot, and generative chatbot" The 200 people…

Can LLMs Generate Novel Research Ideas?
arxiv.org

A Large-Scale Human Study with 100 NLP Researchers

Replit Agent | Replit Docs
docs.replit.com
Card image

"AI-powered tool designed to assist users in building software ... [from] natural language prompts ... create applications from scratch.

08/09/2024
Do Not Use LLM or Generative AI For These Use Cases
pub.towardsai.net
Card image

AI is a wider field than LLMs, so "not all the AI use cases are suitable for Generative AI."

04/09/2024
AI in Digital Participation Tools – Where Do We Stand? - Democracy Technologies
democracy-technologies.org
Card image

"The most common AI-based functionalities in participation tools are toxicity screening, analysis of inputs and translation. The first two in particular are meant to lighten the workload" of community managers."Toxicity screening ... is used to flag hateful or inappropriate inputs." Text is usually flagged and post-moderated, b…

When A.I.’s Output Is a Threat to A.I. Itself
www.nytimes.com

Starts with a basic outline of model collapse and the challenge it faces new AI development, providing several links: "Research has shown that when generative A.I. is trained on a lot of its own output, it can get a lot worse."It then uses scrollytelling to provide a simple example of how "Just as a copy of a copy can drift away fro…

What Nobody Tells You About RAGs
towardsdatascience.com

"A deep dive into why RAG doesn’t always work".It should be easy: "install a popular LLM orchestrator like LangChain or LlamaIndex, turn your data into vectors, index those in a vector database, and quickly set up a pipeline with a default prompt."However, while "quick-and-dirty demos are great for understanding the basics…

03/09/2024
How Model Collapse could revive authentic human communities
mathewlowry.medium.com

"As AI-generated content blurs the line between human and machine online, “model collapse” might help us find new value in well-managed human communities."

Let's fund the Fediverse | sub.club
sub.club

"you should be able to ask your most passionate followers to support you with a premium subscription... ask your community members to support your instance financially ... use our simple API to build bots and other integrations that help pay for your Fediverse idea". From Techcrunch: bult by "the makers of Mammoth, the Mastodon app …

AI Search Grader
www.hubspot.com
Card image

"See how visible your brand is in AI-powered search engines. Spot where you are doing well and where you can improve to increase brand awareness and sentiment."

01/09/2024
AI Is Poised to Replace the Entry-Level Grunt Work of a Wall Street Career - The New York Times
www.nytimes.com
Card image

AI "can replace much of Wall Street’s entry-level white-collar work, raising tough questions about the future of finance". On the one hand the work - "Pulling all-nighters to assemble PowerPoint ... Punching numbers into Excel ... esoteric financial documents that may never be read" - sounds a pretty dismal "rite of passag…

01/09/2024
The best content I read over the summer (newsletter)
mailchi.mp

I hope you had a good summer. I stayed and worked from home, and got a lot done thanks to the mercifully fewer meetings. I also read a lot of good stuff, and published one piece. Here's a selection.

Why AI’s Tom Cruise problem means it is ‘doomed to fail’
www.theguardian.com
Card image

"does something like ChatGPT actually display anything like intelligence, reasoning, or thought?" or is it just a stochastic parrot? And "if you’re just making a useful tool – even ... a new general purpose technology – does the distinction matter?"Yes. LLMs have a ‘reversal curse’ which means it will "fail at drawing rela…

Mark Zuckerberg and Daniel Ek on why Europe should embrace open-source AI
www.economist.com
Card image

The EU "risks falling behind because of incoherent and complex regulation", but there's an opportunity: "open-source AI—models whose weights are released publicly with a permissive licence... ensures power isn’t concentrated among a few large players... creates a level playing field".Europe has more open-source developers…

The Best Available Human Standard
www.oneusefulthing.org
Card image

Ethan Mollick outlines "three fundamental truths about today’s AI" - ubiquity, and both capability and risks which are as enormous as they are unclear - and proposes "a pragmatic way to consider when AI might be helpful, called Best Available Human (BAH) standard... asks the following question: would the best available AI in a parti…

25/08/2024
Cookies disclaimer

MyHub.ai saves very few cookies onto your device: we need some to monitor site traffic using Google Analytics, while another protects you from a cross-site request forgeries. Nevertheless, you can disable the usage of cookies by changing the settings of your browser. By browsing our website without changing the browser settings, you grant us permission to store that information on your device. More details in our Privacy Policy.