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Overview: Innovation Strategy

While innovation can’t be turned on like a tap, it is something you can make more likely to happen.

Creating a favourable environment for innovation starts with getting the basics right:

  • integrating your internal and external communications strategies,
  • combining them with knowledge management tools and processes,
  • and integrating training and employee engagement programmes.

In other words, what I mean by digital transformation.

Integrating these strategies, processes and tools provides a strong foundation onto which you can build dedicated innovation processes.

However, building and integrating them is itself a major innovation challenge!

Sidestep this chicken-and-egg problem by framing each strategy and programme as key components of the final, integrated goal: to build an Internal Innovation Community, which:

  • supports knowledge management, information flows, (in)formal training, ideation, employee engagement and more
  • helps your external communications team discover useful internal content, and transfer it outwards
  • ensures useful external information reaches the right people inside
  • spreads an innovation & communications culture throughout the organisation.

But don’t try and build it all at once. Instead, build and roll out one part of the Programme, and then use it to build and roll out the next.

Like to figure out how? Get in touch.

More services: start with Communication strategy.

Relevant resources

You’re Using ChatGPT Wrong! Here’s How to Be Ahead of 99% of ChatGPT Users
artificialcorner.com
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"Most of us use ChatGPT wrong. We don’t include examples in our prompts. We ignore that we can control ChatGPT’s behavior with roles. We let ChatGPT guess stuff instead of providing it with some information... We need ... high-quality prompts ... [so here's] 4 techniques used in prompt engineering."There's even a video."Fe…

28/03/2023
A step-by-step guide to building a chatbot based on your own documents with GPT
bootcamp.uxdesign.cc
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" a step-by-step guide for building a document Q&A chatbot in an efficient way with llama-index and GPT API... ask the bot in natural language about your own documents/data... [see it] retrieving info from the documents and generating a response [1]... customer support, synthesizing user research, your personal knowledge management"K…

ChatGPT API FAQ
help.openai.com
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"ChatGPT API will allow developers to integrate ChatGPT into their own applications, products, or services". Not to be confused with ChatGPT Plus:"API has its own pricing... https://openai.com/pricing.ChatGPT Plus subscription covers usage on chat.openai.com only and costs $20/month."ChatGPT API prices:"Free trial users: 2…

23/03/2023
Helping PMO adopt SPO (and the rest of M365)
mathewlowry.myhub.ai

How can a reasonably conservative corner of the European Commission adopt M365?

ChatGPT Is Nothing Like a Human, Says Linguist Emily Bender
nymag.com
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"You Are Not a Parrot and a chatbot is not a human" - an interview/profile of Emily M. Bender, the "computational linguist at the University of Washington ... [who] co-wrote the octopus paper... to illustrate what ... LLMs ... can and cannot do"The paper: "Climbing Towards NLU: On Meaning, Form, and Understanding in the Ag…

The Art of the AI Prompt - Techonomy
techonomy.com
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Wired's rules for using generative AI: "Not for images, yes for research, no for copyediting, maybe for idea generation". Meanwhile interactive book PromptCraft shows how to "get the most out of the creative man/machine communications... AI is like querying our collective intelligence".So how best to design an AI prompt?…

Opinion | Noam Chomsky: The False Promise of ChatGPT - The New York Times
www.nytimes.com
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Noam Chomsky on ChatGPT, Bard and Sydney, which "take huge amounts of data, search for patterns in it and become increasingly proficient at generating statistically probable outputs — such as seemingly humanlike language and thought... hailed as the first glimmers on the horizon of artificial general intelligence ... surpassing human ... inte…

10/03/2023
Microsoft will offer ChatGPT tech for companies to customize: source
www.cnbc.com
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"Microsoft imagines helping clients launch new chatbots or refine their existing ones", using a version of ChatGPT trained on post-2021 content. "The service should also provide citations to specific resources... give customers ways to upload their own data and refine the voice of their chatbots... replace Microsoft and OpenAI brand…

09/03/2023
Design thinking was supposed to fix the world. Where did it go wrong? | MIT Technology Review
www.technologyreview.com
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Good history of design thinking."IDEO’s way of working: a six-step methodology for innovation called design thinking... Key ... was its replicable aesthetic, represented by the Post-it note:... Not too precious, not too permanent... promises a fast-moving, cooperative, egalitarian process", but is also "disruptive, startup-flavored …

Startupy
startupyworld.notion.site
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"a modern version of del.icio.us meets Roam... a searchable, interconnected repository of the most insightful content on the Internet" - and a pretty interesting example of convergent evolution vis a vis myhub.ai

How to Improve Your Creative Thinking - Superorganizers - Every
every.to
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from Alice Albrecht, who "runs re:collect, a startup building an AI-powered thought partner:... advances in AI and cheaper compute lower the bar for getting from a creative idea to a final output... though, we still need to provide the initial seed... and ... judge whether we’re heading in the right direction. We’re still the creative direct…

Snapchat releases ‘My AI’ chatbot powered by ChatGPT
www.theverge.com
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ChatGPT-powered, the "‘My AI’ bot will ... initially only available for $3.99 a month Snapchat Plus subscribers.., eventually all... we’re going to talk to AI every day" - useful, if you're a messaging service.It's a "fast mobile-friendly version of ChatGPT inside Snapchat... trained to adhere to the company’s trust and sa…

02/03/2023
Stephen Wolfram sees peril, and promise, in ChatGPT
www.bostonglobe.com
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While "Wolfram Alpha... seeks to distill scientific facts and perform calculations", ChatGPT and other similar AIs "build statistical models and string together sentences or pictures by calculating probabilities (of what the next word should be, for example). That has led to all kinds of mistakes ... Wolfram is not optimistic that t…

02/03/2023
ChatGPT as muse, not oracle
www.geoffreylitt.com
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"What if we were to think of LLMs not as tools for answering questions, but as tools for asking us questions and inspiring our creativity? ... even simple tools can lead to interesting results when they clash with the contents of our minds"So he tries using ChatGPT as a muse. TL:DR; "ChatGPT asked me probing questions, suggested spe…

01/03/2023
Bing Is a Liar—and It’s Ready to Call the Cops
www.motherjones.com
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When James West "joined a small wave of users granted early access" to the new Bing (I'll call and tag it "BingGPT"), powered by the same LLM behind ChatGPT, which is "a great party trick ... powerful work tool, capable of jumpstarting creativity, automating mundane tasks", he soon "noticed strange inconsist…

Journalism is Lossy Compression. In The New Yorker, Ted Chiang ...
medium.com
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Jeff Jarvis is not a fan of Ted Chiang's piece on CgatGPT, although he does admit TC (one of my favourite authors) "makes a clever comparison between lossy compression... and large-language models, which learn from and spit back but do not record the entire web". Indeed, he takes the metaphor further: "what is journalism itself…

ChatGPT Is a Blurry JPEG of the Web
www.newyorker.com

Interesting, illuminating (but contested) metaphor for thinking about LLMs from one of my favourite authors, Ted Chiang:"Think of ChatGPT as a blurry jpeg of all the text on the Web. It retains much of the information... but, if you’re looking for an exact sequence of bits, you won’t find it; all you will ever get is an approximation... nonse…

How Artificial Intelligence will finance Collective Intelligence
mathewlowry.medium.com
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The 3rd part of my 1/1/2023 bundle of 5 posts looks at how AI could turbocharge collective intelligence "and finance the resulting ecosystem, providing an alternative to Big Tech AI monopolies".

A Minimum Viable Ecosystem for collective intelligence
mathewlowry.medium.com
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The "executive summary" of my 5-part bundle of 1/1/2023, which "provide a snapshot of my current thinking into how a decentralised collective intelligence ecosystem could be bootstrapped into existence."

The Expanding Dark Forest and Generative AI
maggieappleton.com
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Starts with articulating I've been meaning to write for many years about the oncoming AI-driven content flood: "The dark forest theory of the web: ... life-like but life-less state of being online... overrun with bots, advertisers, trolls, data scrapers, clickbait... algorithmically manipulated junk... eerily devoid of human life ... liv…

Get Access to Part of My Brain
www.nateliason.com
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Proof that one of the myhub revenue streams exists: "pay once, and you get lifetime access to my growing list of notes from the books I’m reading. If you went out and bought all of these books, you’d pay around $3,000. If you then spent the 3-6 hours reading each book, and 1-2 hours taking notes on them, it’d take you anywhere from 800 – 1,60…

I Built an AI Chatbot Based On My Favorite Podcast
every.to
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This piece captures and then explores exactly what I've always thought about the future direction of myhub.ai: imagine what would happen if you had your own personal AI assistant operating across your content - your public posts, private library (including content shared from friends, stuff in your reading queue, etc.) and the wider web, emph…

I Taught ChatGPT to Invent a Language - by Dylan Black
maximumeffort.substack.com
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"Ipop gloop glog bluba droma floom gloope splog slopa" - This sentence means "The happy slime sees the earth under the sky while eating the slime's food" in Glorp. Here's the breakdown of the sentence:ChatGPT and I invent a fictional language spoken by slime-people... It understands subordinate clauses ... so understa…

17/12/2022
Everyone's having a field day with ChatGPT – but nobody knows how it actually works
theconversation.com
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Is ChatGPT creator OpenAI "a potential Google slayer. Why look up something on a search engine when ChatGPT can write a whole paragraph explaining the answer?" It's very capable, but "struggles to distinguish between truth and falsehood... often a persuasive liar... a bit like autocomplete on your phone... trained on pretty muc…

ChatGPT Creates a Working WordPress Plugin – On the First Try
wptavern.com
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"WordPress developer Johnathon Williams ... demonstrated that, with a little bit of expert guidance, ChatGPT can drastically reduce the amount of time it takes to extend WordPress... the plugin [written by GPT] ... worked on the first try... the best results from asking ChatGPI to generate entire functions versus specific filters or actions..…

14/12/2022
OpenAI’s ChatGPT Bot Recreates Racial Profiling
theintercept.com
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Another piece pointing out that ChatGPT, while "easily the most impressive text-generating demo to date... trained through a mix of crunching billions of text documents and human coaching", should not be trusted."a generative AI is what it eats", and ChatGPT ate countless biases in the content it processed. "No one should …

14/12/2022
ChatGPT, Galactica, and the Progress Trap
www.wired.com
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The claims re: ChatGPT by "fascinated evangelists... [that they] contain “humanity’s scientific knowledge,” are approaching artificial general intelligence ... even consciousness", are simply "a distraction from the actual harm perpetuated by these systems. People get hurt from the very practical ways such models fall short in deplo…

14/12/2022
Combining GPT3 and Web Search — Perplexity.ai and lexi.ai
blog.ouseful.info

"ChatGPT is not overly reliable... surprising how often ... right, but they can also be plausible and wrong a lot of the time, and downright obviously wrong some of the time... responding with errors of fact, ... responses that may only be true for certain (biased) contexts... wary of providing evidence or citations ... [but] happy to make up…

The Problem with Tools for Thought!
medium.com
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Articulates exactly my problem with most Tools4Thought, hence the "super simple Thinking Tool" I want at the heart of myhub's CMS."Perhaps something as simple as having the word ‘Tool’ first causes us to focus on the tool more than the thinking... to confuse thought as an object rather than thought as a process... [causing us t…

09/12/2022
Who’s doomed, according to ChatGPT
mathewlowry.medium.com
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"I spent a few minutes in conversation with ChatGPT."This was both me kicking ChatGPT's conversational tyres and exploring its limits, both those it admits to and those it does not.Key takeaways from a first reading:Many, but not all, content creators are screwedFor "writers, journalists, copywriters, consultants, and even publ…

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