Overview: Innovation Strategy

“agile” describes so many different work systems that it’s become an almost meaningless term... for IBM “the leaders have to be with the squads [his word for small teams] and the squads have to be in a location.”... Research suggests remote workers are more productive and log more hours than employees who work in the office, and for many companie…

as CEO... your power and privilege leave you insulated... from information that might challenge your assumptions and allow you to perceive a looming threat or opportunity. Ironically, to do what your exalted position demands, you must in some way escape your exalted position... at firms that are highly successful innovators, leaders are especiall…

a list of basic resources for marketers who want to learn more about AI. Here’s a quick roundup of some of the things I’ve contributed to and some blogs to subscribe to, as of early 2017.

Facebook today cannot exist without AI. Every time you use Facebook or Instagram or Messenger... your experiences are being powered by AI... Eventually, this “classifying” step—known as supervised learning—may become automated, as the company pursues an ML holy grail known as “unsupervised learning,” ... Facebook sees the visual cortex merging wit…

If you're wondering where your job sits on the list of "Run for your life, the robots are coming," you have a simple, singular mission. Learn how your job is going to be automated. Learn everything you can about what your job will evolve into and become the very best man-machine partner you can.

every Chinese ... ”Citizen Score” will determine under what conditions they may get loans, jobs, or travel visa to other countries. ... individual monitoring would include people’s Internet surfing and the behavior of their social contacts... algorithms know pretty well what we do, what we think and how we feel—possibly even better than our friend…

The Information reported that ... artificial intelligence-powered chatbots could successfully complete only 30 percent of requests without human assistance.... a dilemma ... lies in the nature of bots themselves and when they are truly useful... Bots are great for the occasional, simple question: “I know what I want, give me the answer as quickly…

An effective communications strategy must be connected to other strategies, usually managed by different departments. Reframing it as central to your organisation’s innovation strategy helps sidestep turf wars. 

"Perspective" ... for news websites and blogs to moderate online discussions with the help of artificial intelligence... reports how "toxic" a given comment is. It lets the website publisher, or even readers themselves, choose a "toxicity" threshold for comments that won't be displayed publicly... will start screening for off-topic comments or one…

become the best at something no one else is attempting... Attracting customers isn’t something you “bolt on” in the end. It’s something you work on at every stage of your business, and your unique selling proposition is the first stage... how do you define yours?... when you try to please everybody, you end up pleasing no one... connect more stro…

3rd of my posts for Chatbots Magazine: Chatbots allow governments and other public bodies to provide citizens highly customised content and services. And invade their privacy. Citizens deserve better choices. 

Zuckerberg uses abstract language in his memo—he wants Facebook to develop “the social infrastructure for community,” he writes—but what he’s really describing is building a media company with classic journalistic goals... “for keeping us safe, for informing us, for civic engagement, and for inclusion of all.”,,,an assumption that news... will con…

If there’s a single Top3ic running through the following stories, it’s probably Artificial Intelligence (AI), but I’m deeply into learning about psychology for the moment, so that’s my starting point.

our current misinformation problem is only the tip of a massive iceberg — and this looming disaster starts with AI...when we see a picture that seems very unlikely, we naturally assume that it is photoshopped... with AI, we are heading toward a world where this will be the case with every form of media: text, voice, video, etc.

two potential progressions from natural language processing to artificial intelligence. For the symbolic path, we need to build world models based on deep and organized representations. Success on this path requires that the models we build be comprehensive and flexible. For the sub-symbolic path, we need to train large neural networks in an envir…

an AI system that could generate explanatory, insightful articles... foster “a seamless interaction” between human and machine... Heliograf software identifies the relevant data, matches it with ... the template, merges them, and then publishes different versions across different platforms... alert reporters via Slack of any anomalies it finds in…

Chinese researchers usually speak English so they have the benefit of access to all the work disseminated in English. The English-speaking community, on the other hand, is much less likely to have access to work within the Chinese AI community... Baidu has rolled out neural network-based machine translation ... when Google and Microsoft did so...…

idea is that the human agents only handle requests too complex for a bot. But the enterprise software companies building automated responses and those that manage live chat services for workers are jostling over how to do the so-called “handoff,” or the step in which a customer gets routed from a bot to a human

how machine learning is poised to reinvent computing itself... What is at stake is not just one more piecemeal innovation but control over what very well could represent an entirely new computational platform: pervasive, ambient artificial intelligence... Artificial general intelligence will not involve dutiful adherence to explicit instructions, …

leading researchers are finding that they can make software that can learn to... design machine-learning software.

Over the past week in our Understanding AI series, we heard from a group of professionals exploring the impacts of AI... Sales coaches are valued, highly experienced, and well-paid. It’s hard to believe that a machine could potentially put them out of work, and yet…look at the data. And Sales’ counterparts over in Marketing are hardly any safer...…

With a few paragraphs buried in... bureaucrat-speak, the GDPR also restricts what the EU calls “automated individual decision-making.” ... what neural networks do... prohibit any automated decision that “significantly affects” EU citizens... provides ... a “right to explanation.” ... the option of reviewing how a particular service made a partic…

artificial neural network... takes in a given type of data... and finds patterns in them... Nobody knows quite how they work. And that means no one can predict when they might fail... If there hadn’t been an interpretable model, Malioutov cautions, “you could accidentally kill people.”.. European Union recently proposed to establish a “right to ex…

the world’s top artificial intelligence researchers ... discussed their rapidly accelerating field and the role it will play in the fate of humanity... Machines aren’t just taking the place of humans on the assembly line. They’re doing a better job. And all this before the coming wave of AI ... most new jobs are either at the very low end of the p…

The Feynman Machine is both an accurate description of how the brain really works, and a blueprint for Machine Intelligence... I won’t dwell too much on why I believe the Deep Learning boom of today is not the panacea it has been hyped up to appear... The central idea of the Feynman Machine is that regions of the brain form a network of NDSs whic…

finely-grained user segmentation could do wonders for bots. The experience becomes tailored to each user, therefore much more personal — and much more effective... how can IBM’s AI service help?

voice based AI assistants ... are naturally extremely open ended... not really that good at anything... the best services ... focus on solving one problem with a compelling solution and then expand

still ... publishing "dutiful, incremental pieces," ... designed to fill a daily print edition... dominated by long strings of text... a series of goals for areas including visual journalism, reader engagement, newsroom training and diversity... new content management system... build stories with visual elements and examine what the final produ…

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