Artificial intelligence has revolutionized everything from customer service to content creation, giving us tools like ChatGPT and Google Gemini, which can generate human-like text or images with remarkable accuracy. But there’s a growing problem on the horizon that could undermine all of AI’s achievements—a phenomenon known as "model collapse."

When following good practices, prompt controls can increase the discoverability of genAI chatbots’ features, offer inspiration, and minimize manual user input.

With the proper context, prompts, and scrutiny, AI chatbots can be used to create a successful user-research plan.