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When Should We Trust AI? Magic-8-Ball Thinking
www.nngroup.com
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It’s easy to place too much trust in genAI tools. Use only information you can verify or recognize to be true.

Prompt Controls in GenAI Chatbots: 4 Main Uses and Best Practices
www.nngroup.com
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When following good practices, prompt controls can increase the discoverability of genAI chatbots’ features, offer inspiration, and minimize manual user input.

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