Overview: Digital Transformation
Digital transformation is an over-used, over-abused term. Here’s what it means to me.
From many strategies ...
In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:
- Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
- Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
- Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
- External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
- Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?
... to one strategy: build an internal innovation community
How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.
everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes
The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.
From Strategy to Implementation
Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:
- change rolls out with the new features, tools and processes,
- these are developed with your staff, not foisted upon them.
I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.
More services: start with Communication strategy.
Relevant resources
mathewlowry.myhub.ai
I've been kicking the tyres of Sublime, a new personal and social curation app, and pondering its approach to integrating AI.
mathewlowry.myhub.ai
In this edition: join the ChatGPT integration free trial, check out the results of my latest experiments, and enjoy the Alliteration of the Month: Bullshit, Botshit and Bubbles.
doctorow.medium.com
Another word for the lexicon: when bullshit meets AI you get "botshit". "we’re nowhere near the point where an AI can do your job, but we’re well past the point where your boss can be suckered into firing you and replacing you with a bot that fails at doing your job... there’s a huge difference between producing a plausible sentence…
mathewlowry.myhub.ai
"If Charts lie, ChatGPT visualisations lie brilliantly". Exploring knowledge visualisations powered by ChatGPT, which can be particularly problematic because of the way the LLM's hallucinations - already hard to spot by their very nature - are also hidden behind the visualisation. But they have real potential as a creative muse.
experiments.myhub.ai
"I'm working with the garage door up as I learn how best to integrate AI with MyHub.ai... as anyone who has played with any LLM for any length of time knows... You need to try stuff out, compare results and try some more. You need, in other words, to experiment... Given that I am managing my research notes in Obsidian, sharing them here …
mathewlowry.medium.com
My first experiment with a GPT built on my previous 5 experiments into integrating MyHub.ai with ChatGPT.
mathewlowry.myhub.ai
Over the summer I put the "ai" into myhub.ai and turned my Hub into a personal GPT wrapper. I've been experimenting ever since.
openai.com
OpenAI rolled out "custom versions of ChatGPT that you can create for a specific purpose... GPTs are a new way for anyone to create a tailored version of ChatGPT to be more helpful ... at specific tasks". Built with no-code via chat.openai.com/create, you can share your GPT, and even monetise it, via their GPT Store later this month.Th…
www.businessinsider.com
Something I definitely need to factor in: " Powerful AI models, such as OpenAI's GPT-4, are being bombarded by digital bots that are "extracting intelligence" in new and nefarious ways.... you can train another model based on 100,000 high quality outputs from GPT-4 ... [so] bad actors are creating bots that bombard models with …
startupyworld.notion.site
"a modern version of del.icio.us meets Roam... a searchable, interconnected repository of the most insightful content on the Internet" - and a pretty interesting example of convergent evolution vis a vis myhub.ai
mathewlowry.medium.com
The 3rd part of my 1/1/2023 bundle of 5 posts looks at how AI could turbocharge collective intelligence "and finance the resulting ecosystem, providing an alternative to Big Tech AI monopolies".
mathewlowry.medium.com
The "executive summary" of my 5-part bundle of 1/1/2023, which "provide a snapshot of my current thinking into how a decentralised collective intelligence ecosystem could be bootstrapped into existence."
every.to
This piece captures and then explores exactly what I've always thought about the future direction of myhub.ai: imagine what would happen if you had your own personal AI assistant operating across your content - your public posts, private library (including content shared from friends, stuff in your reading queue, etc.) and the wider web, emph…
medium.com
I've been invited to write a chapter for an upcoming book on Personal Knowledge Graphs (PKG). My chapter will encompass each user’s PKG, the Social Knowledge Graph created by networking them together via the Fediverse, Solid hosting, AI writing tools and Decentralised Autonomous Organisations.This post provides a first draft of its Introducti…
www.fastcompany.com
Another example of topic-based aggregation being better at avoiding the toxic effects of a socially-based newsfeed (cf Reddit).Flipboard's new feature lets them quickly specify the subjects they care most about from among its 30,000-plus topics... "Flipboard uses AI to classify the articles and videos it’s aggregating and weave them into…
medium.com
This month sees the first generation of Hubs (other than mine) go live, so it’s time to imagine what comes next: AI integration? Filter-bubble Piercers? HubBots? Factcheck-driven credibility scores?
Think
ai,
filter bubble,
factchecking,
curation,
machine learning,
machine translation,
curatorbot,
myhub,
machine text
