Overview: Online Community Management

Julien Frisch blogged about a very thoughtful post on writing for (y)EU by Steve, a web editor from the EP, who sounds distressingly like me (white, British, 40s and sceptical about the Generation Y definition of 'friend' despite having many) and seems to be coming down from a post-holiday Web2.0 overdose. The key paragraph, highlighted …

Constructive discussions generally require good discussion documents. One of the Commission's major contributions to any European online space should therefore be a EUROPA that supports the conversations

Trans-European online Communities of Practice should become a key element in the European online community, but examples so far are few. This post looks at DG INFSO, which has been using online community principles since 2002, two years before the phrase "Web 2.0" was invented.

Now and then the question arises: how can we get a transnational discourse on European topics underway, or create a European online public space? The two phrases in bold, above, both come from one of the latest posts on the topic, this time from Julien Frisch. They follow initiatives like Steffan's Bloggingportal.eu, which aggregates Euroblog…

Quite a few people look at me in quite a puzzled way when I mention how the techniques and approaches of online community management 'may have something to offer' the EU in terms of communications, but that this may require 'a change in mentality'. When they look like that, I say "You know, something along the lines of the…

Following rapid and significant expansion into new markets and sectors of governance and policy, innovative union of nation states ("European Union", or EU) seeks an experienced Online Community Manager to gain buy-in at all levels throughout our 27 Members, as well as with external stakeholders on a global level.

OK, so sue me - I haven't posted in months. But I will post again soon, because the twittering is driving me nuts. I've been on twitter for around 18 months (since 7:24 AM Oct 18th, 2007, to be precise), and hardly ever used it. Didn't get the badge, didn't buy the t-shirt. Hell, if I can't find the time to blog on the blo…

When you want to create a community, asking uses what they need is the best way to start. We launched the 1-page website, with user survey, newsletter signup and social, inside two weeks of winning the project. Everything we developed the following year (2010) was based on the results.

I was discussing online communities and the EU with some friends before Christmas, when a few interlinked thoughts and ideas popped up, stemming from an earlier post about "trust2". I thought I'd commit them to screen while they were fresh in my mind, and ask for some ideas.Trust and (election) turnoutGiven that election turnout is …

I was reading Laurent's post What does it mean to become human?, but it was so long that I skipped to the end, illustrating exactly the point I wanted to make in this post. Laurent writes, amongst other things, about interiority:the capacity to reflect upon ourselves, others and the world, the whole of realityIt put a name to something I'…

Over on iBlog, Claus used a term that caught my attention:Networks such as ERRIN, which is funded by membership contributions and invests in what I would call “TRUST 2.0.”, help to establish that collective understanding and culture of cooperation and facilitate successful involvement in EU projects.While he freely admitted that "Trust 2.0 do…

By my reckoning, Blogactiv had its first birthday today... what really sticks in my memory was the eurosceptics. It led to an interesting experiment in handling certain types of online debate... The Pyjama People's immediate assumption was that Blogactiv was an EU-funded front company... CIA-style

I lead the team that created Blogactiv.eu, the first blogging platform focused on EU policies

Of course, when we launched the first interactive website for the IST Event (IST 2002) we didn’t know it was a Web2.0 site. That term only appeared two years later