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Social Media Trends 2022 Global Report
www.talkwalker.com
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The big takeaway from 2021: consumers are now in charge of your brand. They want more personalized content, faster service, and better experiences. And they want it all now. The pandemic has accelerated The Age of the Consumer, and for your brand to survive, you need to listen and respond to consumer demands.

20/10/2021
Optimizing for Context in the Omnichannel User Experience
www.nngroup.com
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"Design for each channel’s unique strengths and role in the customer journey to create usable context-specific experiences."

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