Overview: Digital Transformation
Digital transformation is an over-used, over-abused term. Here’s what it means to me.
From many strategies ...
In most organisations, the following strategies are barely on speaking turns, let alone fully integrated and mutually supportive:
- Internal communication: Every day, valuable ideas and information pour into your organisation as staff engage with stakeholders and discover useful knowledge online. But what happens then? If a piece of knowledge is valuable to them, it's probably also useful to their colleagues ... so why does so little of it circulate within your organisation?
- Internal collaboration: Are your staff still emailing documents to each other, and spending hours tracing the latest version and integrating changes?
- Knowledge management: Can your staff find the knowledge they need efficiently, share information effortlessly without flooding everyone’s Inboxes, and serendipitously discover relevant information around the digital equivalent of the office watercooler?
- External communication: There is no better advocate for any organsation than empowered staff and engaged audiences. Have you transformed your workforce into Social Ambassadors, and launched communities to engage your customers and stakeholders in co-defining the future?
- Training and employee engagement: Even if you have the tools, can your staff use them? Do they know why they should?
... to one strategy: build an internal innovation community
How can you integrate the above strategies, processes and tools? By treating them as different aspects of one, overarching goal: the creation of an internal innovation community throughout your organisation.
everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes
The idea is to frame the above strategies, processes and tools as interconnected tactics within an overall strategic framework. This aligns them to a shared set of goals: an organisation where everyone is trained and motivated to share knowledge internally and externally, supported by efficient tools and processes for knowledge management, internal and external communications.
From Strategy to Implementation
Having such a strategy is all very well, but noone will notice if you never implement it. You'll need to plan for unknowns, coordinate experts who have never worked together before, and integrate project and change management so that:
- change rolls out with the new features, tools and processes,
- these are developed with your staff, not foisted upon them.
I’ve specialised in the intersection of internal and external communications, collaboration and knowledge management since 1995. If you need help, get in touch.
More services: start with Communication strategy.
Relevant resources
medium.com
How to use LLMs to solve "really hard problems"? The "AIdeas Collider" approach, piloted by Head of Innovation Design at MIT's Collective Intelligence Design Lab.
medium.com
"how can you use ChatGPT to generate ideas and brainstorm within Obsidian?", which is currently my note-taking tool of choice. First, some generic advice for prompting:"be specific about the outcome that you want to achieve... providing a prompt that contains more descriptive language ...give preceding prompts ... [specify the] resp…
www.nytimes.com
An interview with Demis Hassabis, head of Google DeepMind & architect behind AlphaFold.
Like
creativity,
ai,
science,
google,
biology,
healthcare,
alignment,
alphafold,
reinforcement learning,
recursion,
deep learning,
ezra klein
rushkoff.medium.com
"ChatGPT only looks at the past... [it's response] based on an “average” of everything already said on the issue. It’s pure reversion to the mean"
techonomy.com
Wired's rules for using generative AI: "Not for images, yes for research, no for copyediting, maybe for idea generation". Meanwhile interactive book PromptCraft shows how to "get the most out of the creative man/machine communications... AI is like querying our collective intelligence".So how best to design an AI prompt?…
every.to
from Alice Albrecht, who "runs re:collect, a startup building an AI-powered thought partner:... advances in AI and cheaper compute lower the bar for getting from a creative idea to a final output... though, we still need to provide the initial seed... and ... judge whether we’re heading in the right direction. We’re still the creative direct…
www.geoffreylitt.com
"What if we were to think of LLMs not as tools for answering questions, but as tools for asking us questions and inspiring our creativity? ... even simple tools can lead to interesting results when they clash with the contents of our minds"So he tries using ChatGPT as a muse. TL:DR; "ChatGPT asked me probing questions, suggested spe…
www.newyorker.com
Interesting, illuminating (but contested) metaphor for thinking about LLMs from one of my favourite authors, Ted Chiang:"Think of ChatGPT as a blurry jpeg of all the text on the Web. It retains much of the information... but, if you’re looking for an exact sequence of bits, you won’t find it; all you will ever get is an approximation... nonse…
medium.com
Articulates exactly my problem with most Tools4Thought, hence the "super simple Thinking Tool" I want at the heart of myhub's CMS."Perhaps something as simple as having the word ‘Tool’ first causes us to focus on the tool more than the thinking... to confuse thought as an object rather than thought as a process... [causing us t…
medium.com
for innovators who are tasked with problem solving and imagining the future, human curiosity and playfulness will always have the advantage.. . machines cannot yet have intuition, nor the ability to empathize, reframe problems and truly innovate.. . The robots may be coming for our jobs, but it is too early to call checkmate on human ingenuity.
deardesignstudent.com
You have nothing to fear but fear itself. Fear, and algorithms... It has never been easier for designers and non-designers to create great websites that even five years ago would have cost a fortune to build... design is dead. There is more to design than the pixel-pushing of visual design... The real designers, problem solvers... able to co…
medium.com
"There are many kinds of intelligence, and many kinds of stupidity. But not all are created equal. The intelligence of a computer is not the stupidity of a human, and vice versa. Which one would you rather be? ... One can be smart in stupid ways... or stupid in smart ways... technology’s making us stupid stupid — not just stupider, but stupider…