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Overview: Social Media Strategy

Social media can be a time- and resource-vampire if it's not integrated into the rest of your communications strategy.

How is your social media strategy? Are you simply broadcasting your content? That's inexpensive, but you're simply adding to the noise. Do you really want to be part of that problem?

The secret is to not have a "social media strategy": as a separate strategy, it will prevent social media becoming an integral part of your content marketing, community development, digital transformation and innovation strategies.

It also tends to put social media in Team Ghetto, when you should be mainstreaming it across your workforce.

Instead, view social media as a set of tactics within an integrated communication strategy, with each social platform harnessed to your overall communication goals.

Need help? Get in touch.

More services: start with Communication strategy.

Relevant resources

Instagram for Business: Everything You Need to Know
mng.lincolnwdaniel.com

Instagram posts generate a per-follower engagement rate of 4.21 percent, which means 58 more times than Facebook, and 120 times more engagement per follower than Twitter... Here are some ideas when crafting your Instagram image posts to best reflect your brand:

31/05/2016
Everyone’s Welcome at the Newsroom Cafe - Nieman Reports
niemanreports.org
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In our new office space, we’ve created the Register Citizen Newsroom Cafe, open six days a week to bloggers, students and senior citizens as well as public and elected officials. Ordinary citizens stop by our offices nearly every day and share their news with us, sometimes over a cup of coffee in the cafe... Here we have a gallery, a cafe with cof…

News Use Across Social Media Platforms 2016
www.journalism.org
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Two-thirds of Facebook users (66%) get news on the site, nearly six-in-ten Twitter users (59%)... seven-in-ten Reddit users ... Tumblr 31% for the other five social networking sites about one-fifth or less ... Facebook ... reaching 67% of U.S. adults. The two-thirds of Facebook users who get news there, then, amount to 44% of the general populati…

27/05/2016
Making CommunitySense | For working communities
communitysense.wordpress.com
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Society consists of a web of interconnected communities. A large body of research and practice exists on how to make communities work. Still, the intersection and interaction of multiple communities – the development and use of their inter-communal commons – is ill-understood. Social innovation is the process in which relevant stakeholders jointly…

26/05/2016
Facebook Live lets you skip to the good part
techcrunch.com
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When people watch a live video after the fact, the engagement graph provides a valuable signal that can help people explore the video and easily identify highlights that they may find engaging...the engagement graph could push broadcasters to pepper their streams with moments of delight...

Death to the Mass — Whither news?
medium.com
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imagine instead if news were a service whose aim is to help people improve their lives and communities by connecting them not only to information, but also to each other, with a commercial model built on value over volume... select communities that identify themselves as communities (that is: not fake, demographic labels like “millennials”) and th…

Facebook, Mobocracy & Augmented Reality - (Top3ics, 23 May)
mathewlowry.myhub.ai

This isn’t the first time I’ve covered the impact of social media on news; technologies like augmented reality; and the impact of both on society. It is the first time these Top3ics have meshed so perfectly in one month.

What do we really want out of Facebook?
medium.com
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Do we want Facebook to act as a news site? It certainly never started out that way... it actively didn’t want to be impartial — it wanted to be personalized.... Facebook doesn’t care one way or the other, as long as people see what they want. Yet we, as users, made Facebook into a news source...Facebook turned to curation, fueled in part by humans…

22/05/2016
Blue Feed, Red Feed
graphics.wsj.com
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To demonstrate how reality may differ for different Facebook users, The Wall Street Journal created two feeds, one “blue” and the other “red.” If a source appears in the red feed, a majority of the articles shared from the source were classified as “very conservatively aligned” in a large 2015 Facebook study. For the blue feed, a majority of each …

Republican Party Unravels Over Donald Trump’s Takeover - NYTimes.com
nytimes.com
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“Trump leveraged a perfect storm... social media (big following), brand (celebrity figure), creativity (pithy tweets), speed/timeliness (dominating news cycles)"... Combining modern-day fame and an age-old demagogy, he bypassed the ossified gatekeepers and appealed directly to voters through a constant Twitter stream that seemed interrupted only b…

22/05/2016
A ‘view’ on a LinkedIn post is NOT like a pageview on your blog
mathewlowry.myhub.ai
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Just putting this up there for all those who think:a) a ‘view’ on a LinkedIn post is like a pageview on your blog or site. It’s not: it’s a ‘stream view’, a la Facebook, and does not tell you how many people actually clicked and readb) LinkedIn are consistent and care about their bloggers. They aren’t and they don’tMore: see LinkedIn Community for…

15/05/2016
Facebook Must Be Accountable to the Public
points.datasociety.net
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There is no such thing as neutrality when it comes to media. That has long been a fiction... It’s also dangerous to assume that the “solution” is to make sure that “both” sides of an argument are heard equally... It is even more dangerous, however, to think that relying more on algorithms will remove this bias.Recognizing bias and enabling process…

Information About Trending Topics | Facebook Newsroom
newsroom.fb.com
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Here is an overview of how Trending Topics works:

15/05/2016
Is Facebook Suppressing Conservative News? Some Context and Questions
medium.com
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Instead of trying to bludgeon online companies to conform to some opaque standard of objectivity, we need to shift towards more fruitful endeavors... none of the outlets mentioned by name... are particularly well known news institutions... the underlying bias might not be based on institutional outlook, but an internal pressure to cite sources wit…

15/05/2016
A long talk with Facebook about its role in journalism
www.theverge.com
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A year ago today, Facebook introduced Instant Articles... people are 20 percent more likely to read Instant Articles, which are accompanied by a lighting bolt icon in the feed, and 30 percent more likely to share them with friends...70 percent less likely to bounce... 30 percent more likely to share ...tests with some publishers where we help them…

How the U.S. Could Regulate Facebook
www.theatlantic.com
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Facebook’s reputation for neutrality took a major hit...not all of the examples cited by the employee indicate journalistic malpractice. Curators were told to not “trend” a story if only Newsmax or Breitbart... reported it. This is just good editorial guidance: Breitbart and Newsmax have a reputation for playing fast and loose with xenophobia and …

15/05/2016
Why Do We Care If Facebook Is Biased?
www.newyorker.com
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"trending” section of Facebook... functions sort of like the front page of a newspaper...The difference comes down to a distinction in how newspapers and Facebook judge what’s important to their readers...Facebook is playing editor all the time—it’s just that we don’t recognize it, because the editorial influence takes a different form than it wou…

15/05/2016
Facebook news selection is in hands of editors not algorithms
www.theguardian.com
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Leaked internal guidelines show human intervention at almost every stage of its news operation, akin to a traditional media organization... This week the company was accused of an editorial bias against conservative news organizations... much of its news gathering is determined by machines... But the company relies on a small editorial team to det…

15/05/2016
Social Network Algorithms Are Distorting Reality By Boosting Conspiracy Theories | Co.Exist | ideas + impact
www.fastcoexist.com
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The filter bubble... has evolved. Algorithms, network effects, and zero-cost publishing are enabling crackpot theories to go viral... impacting the decisions of policy makers and shaping public opinion, whether they are verified or not... Facebook's news feed ... tailored just to us ... to keep us interested and happy... drives engagement and mor…

Facebook’s Trending Topics and the growing power of the funnel filter
www.niemanlab.org

Ironically, with the widening of (national) news choices that the Internet has spawned, we’re depending on fewer pipelines of news. It’s a narrowing of the filter funnel...t as troubling as the filter bubbles that used to occupy our concerns, but likely more potent. As those pipelines narrow, necessarily, the decision on what is news, and what is …

Publishers 'feeding on scraps from Facebook'
www.theguardian.com
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Newspapers, magazines and other publishers are "feeding on the scraps" of Facebook's multibillion-dollar ad business despite playing a central role in keeping the social network's users happy... "They keep the $16bn to $18bn they get in the news feed... with personal sharing down, is ... effectively just an aggregation of premium publishers' cont…

11/05/2016
Facebook's algorithm will control journalism if we let it
www.onemanandhisblog.com
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Facebook is not a friend of journalism.. Yes, Instant Articles are sexy and monetisable... a hugely important route to readers, but the more dependent we get on them, the more they’ll be able to charge us to access that audience... Facebook is seeing an alarming (to them) drop in sharing of personal information...we’ll see Facebook start to turn d…

Facebook Owns the Future
www.theatlantic.com
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Advertising revenue grew by more than 50 percent since 2015, the company was hard at work on a future for artificial intelligence and virtual reality, and the average Facebook user is spending 50 minutes per day on Facebook, Instagram and Messenger.... more time than people spend reading ... sports ... or social events... Politics is downstream f…

11/05/2016
Facebook ‘Live’ Doesn’t Have to Be Live - WSJ
www.wsj.com
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Media companies are ‘broadcasting’ pre-recorded clips use the social network’s new feature... does not recommend streaming pre-recorded content... a strength of the feature is the ability for on-camera hosts to interact with viewers in real time... After they are streamed, Facebook Live videos function as normal Facebook videos.

How to build audiences by engaging your community
www.americanpressinstitute.org
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People don’t just consume news today. They participate in it... an opportunity for news publishers strained by shrinking resources and growing competition: Now more than ever, journalists can engage their audiences as contributors, advisors, advocates, collaborators and partners. This study describes in detail how newsrooms and independent journal…

09/05/2016
Newsonomics: In the platform wars, how well are you armed? » Nieman Journalism Lab
www.niemanlab.org

Think about platforms as fishing places where you can find large, engaged audiences and build a relationship with them by providing content. Then offer these users some other services off-platform... Never outsource the future... a great primer for news organizations just starting to tackle the distributed world and a good checklist for those mor…

How to build audiences by engaging your community
www.americanpressinstitute.org
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journalists can engage their audiences as contributors, advisors, advocates, collaborators and partners. This study describes in detail how newsrooms and independent journalists can grow their readership, boost their relevance and find new sources of revenue by listening to and learning from their audiences.... This is about how journalists can ge…

How social media curation can help improve audience engagement
www.journalism.co.uk
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by using social media curation, news organisations can remove the need for readers to look elsewhere, by automatically pulling in relevant social content from around the internet onto their websites... produce a quick breaking-news social stream related to a subject, or social content specifically focused to highlight the ideas and arguments withi…

09/05/2016
How to Get Started With Facebook Instant Articles
blog.bufferapp.com
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we’ll guide you through the ins and outs of Facebook’s publishing platform and how to get started.

What it’s like to set up Facebook Instant Articles
medium.com
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I’m going through the motions of converting my old digital news startup, Muckgers, into a Facebook-first publication.. Theoretically, all you have to do is install a plugin, insert a few lines of code into the HTML of your website, connect your RSS feed to your publication’s Facebook page, submit 10 sample Instant Articles for review and, pending …

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