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User Research: What It Is and Why You Should Do It
www.interaction-design.org
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User research is an essential part of UX design. Unless we understand who we are designing for and why, how can we even know what to create or where to begin?

5 Facilitation Principles for Both UX Workshops and User Tests
www.nngroup.com
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Both UX workshops and usability tests benefit when facilitators are focused on goals, follow a meeting guide yet are open to improvisation, encourage participants to act, and don’t talk too much.

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