How do you know your site is succeeding? How do you know if that redesign was worth it? How can you justify your work to clients or management? You need a way of measuring success.
Consider establishing design KPIs alongside business KPIs and create a more holistic and healthy mix of metrics that capture user experience and business goals.
Good design decisions are intentional. They aren’t guesses nor a matter of personal preference. They are deliberate and measurable. Over the last few years, I’ve started using design KPIs that inform and guide design decisions. - by Vitaly Friedman
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