Curated Resource ( ? )

How Airbnb designs product

How Airbnb designs product

my notes ( ? )

  • Retaining trust with the public is crucial for a company's brand, and serving the needs of society is key to maintaining that trust.
  • People's perceptions of safety can influence their trust in a brand, even if it doesn't increase the risk after a certain time.
  • Designing trust products like Airbnb involves creating deep relationships through small, micro-interactions and understanding the entire end-to-end experience.

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