User testing is straightforward, but it involves many moving parts, making it best to have a systematic process for planning and executing studies, as well as ensuring follow-up.

Read About My Lightweight Approach to User Research and TestingFirst, I have written this post on their blog, sharing some key insights from the workshop that's definitely worth a read.The TLDR is that usability testing needn't be slow or costly. There are many great tools for testing that can make it easy.Of course I did kind of touch on this su…

People new to user research often think of surveys and focus groups as the main ways to get insights into customer needs. Here are 60 alternative ideas you might want to try.