What the EU’s Mobile Roaming success taught me about innovation in bureaucracies
medium.com
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EUrope’s success in eliminating mobile roaming charges may be the first “data4policy” case study where the data was website traffic, and illustrates the rewards of allowing innovation to flourish at the edges of large organisations.

When Humans Lose Control of Government
www.theatlantic.com
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"the botched roll-out of Obamacare involved 55 uncoordinated IT vendors... barely 3 percent of the $800 billion stimulus plan went to rebuild transportation infrastructure... federal pensions are processed by hand in a deep cave in Pennsylvania.... over the last few decades, law has gotten ever more granular. But all that regulatory detail, like …

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