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Case Study: How Content Testing Reduced Customer Support Requests and Ineligible Scholarship Applications
theinnerdolphin.com
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What does research look like in a content design context? Where does it fit in in the content design process? Who does the research and who’s responsible for sharing the research findings? Which format is the best for sharing content design research findings? When do you know you’ve done “enough research” and can get to work?

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