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What is Success? How To Define Key Performance Indicators
boagworld.com
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How do you know your site is succeeding? How do you know if that redesign was worth it? How can you justify your work to clients or management? You need a way of measuring success.

UX Metrics That Matter: A Guide To Design KPIs
www.smashingmagazine.com
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Consider establishing design KPIs alongside business KPIs and create a more holistic and healthy mix of metrics that capture user experience and business goals.

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