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Error-Message Guidelines

Like guidelines , heuristics , usability heuristics , guides , error messages
Curated: 19/12/2023 from www.nngroup.com/articles/error-message-guidelines/
Error-Message Guidelines

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Definition: An error message is a system-generated interruption to the user's workflow that informs the user of an incomplete, incompatible, or undesirable situation according to the system's implementation.

Quality and error messages rarely go together, though. Product teams can be so focused on designing or engineering the idealistic user path that deviations from that path become a frustrating afterthought. In this article, we'll cover 12 guidelines to follow for creating effective error messages, which are grouped into 3 categories:

  • Visibility: how the error message presents itself to users.
  • Communication: what the error message conveys about the problem and possible solutions.
  • Efficiency: how the error message aids the user in overcoming the gulfs of evaluation and execution

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The above notes were curated from the full post www.nngroup.com/articles/error-message-guidelines/.

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