Curated Resource ( ? )
Bots and Humans Strain to Get Along on Messenger, Twitter — The Information
my notes ( ? )
idea is that the human agents only handle requests too complex for a bot. But the enterprise software companies building automated responses and those that manage live chat services for workers are jostling over how to do the so-called “handoff,” or the step in which a customer gets routed from a bot to a human
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The above notes were curated from the full post www.theinformation.com/bots-and-humans-strain-to-get-along-on-messenger-twitter?unlock=mlFj2xU7uPM&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJleHAiOjE0OTAwODc0NTgsInN1YiI6Im1hdGhldy5sb3dyeUBnbWFpbC5jb20iLCJwZXJtcyI6WyJlbWFpbCJdfQ.j-Q0yQxT7MaZLFd4GZxg9rPNJROxD_Myzfuw3Tq1vy4.Related reading
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