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Bots and Humans Strain to Get Along on Messenger, Twitter — The Information
www.theinformation.com
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idea is that the human agents only handle requests too complex for a bot. But the enterprise software companies building automated responses and those that manage live chat services for workers are jostling over how to do the so-called “handoff,” or the step in which a customer gets routed from a bot to a human

Like ai, bot, customer support
19/02/2017

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