Curated Resource ( ? )

The Idiocy of Users and Recovering From Mistakes

The Idiocy of Users and Recovering From Mistakes

my notes ( ? )

"the next time you work on an interface ask yourself four questions:

  • How could a user misunderstand this?
  • What can I do to reduce the chance of that happening?
  • How can I help the user recover if they make a mistake?
  • How can I test whether users are likely to make mistakes? It’s not exactly rocket science, but we tend to overlook these questions in the heat of a project, and it can significantly cost a company."

Read the Full Post

The above notes were curated from the full post boagworld.com/emails/16022020/.

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