copyright organisations ... succeeded in their lobbying ... establish a narrative that those who criticised the Directive were reeled in by hysterical propaganda or puppets of Google... or against cultural creators... intensity of the lobbying stepped up ... Half of Strasbourg was wearing yellow #yes2copyright sashes ... two years of implementat…

" "It takes courage to talk to customers but you have to do it,” Ritson would say. “First the qualitative, then the quantitative," he repeated. Interview customers (qualitative) before you create surveys (quantitative)."