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How to Run an Empathy & User Journey Mapping Workshop

Like ux , science , online architecture
Curated: 15/01/2016 from medium.com/@harrybr/how-to-run-an-empathy-user-journey-mapping-workshop-813f3737067
How to Run an Empathy & User Journey Mapping Workshop

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Empathy mapping is a way to characterise your target users in order to make effective design decisions. User journey mapping is a way to deconstruct a user’s experience with a product or service as a series of steps and themes. Put simply, these methods encourage your stakeholders to think about user needs effectively,

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The above notes were curated from the full post medium.com/@harrybr/how-to-run-an-empathy-user-journey-mapping-workshop-813f3737067.

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