Curated Resource ( ? )

Design for Interconnectedness – Stories of Platform Design

Design for Interconnectedness – Stories of Platform Design

my notes ( ? )

time to deliberately focus on design for interconnectedness and relationships ... customer (user) centric design created a narrative of isolation: the customer is ... someone that is provided with a solution ... to get the job done... [but] research ... explained that customers (users) may often look to engage more deeply with products...
relationships ...  represent a new focal point of the design process ... “Relationship Centered Design”.... we’re now increasingly ... consider relationships the “ancestors” of the platform experiences we want to design...
this epochal switch between human/user centered (isolation focus) and ecosystem-relationship centered (interconnection focus) has significant impacts on many dimensions of a organization’s life

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