Creating an Architecture of Listening in Organizations

Two-way communication, engagement, dialogue, conversations, collaboration, and participation are buzzwords in contemporary public communication practices... how well do organizations ... listen — the essential corollary of speaking in communication? An international research study ... organizations overwhelmingly create an ‘architecture of speaking’ with their substantial investments in public communication, designed and used to disseminate their messages. Despite their claims for two-way communication, engagement, and dialogue, they listen sporadically, selectively, and sometimes not at all. - Creating an Architecture of Listening in Organizations: The Basis of Engagement, Trust, Healthy Democracy, Business Sustainability, and Social Equity | University of Technology Sydney