"What could have been an excellent dining experience (good food, wonderful location) spoiled by dismal service and unhelpful staff. Having called ahead and been told that there was no need to book... we had to flag down a waiter after twenty minutes for our order to be taken... no effort to serve the right dish to the right person... painfully obvious that our main order was not only late but had in fact been lost... At no point did any of the staff we dealt with show any sign of genuine concern... I would not recommend the Lotus." As one of the other people in the group, I can confirm that bradders_in_E14 captures the experience rather well, and completely accurately.
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