Curated Resource ( ? )
It’s not about bots.
my notes ( ? )
It’s not about bots. It’s not about artificial intelligence, machine learning, neural networks, natural language processing ... It’s about solving a problem for your customer... Stop building bots, start building experiences...
Nobody uses and returns to your product or service because it’s a bot, an app, or a website. They return because you’re solving a problem for them and creating an experience they enjoyed.
Nobody uses and returns to your product or service because it’s a bot, an app, or a website. They return because you’re solving a problem for them and creating an experience they enjoyed.
Read the Full Post
The above notes were curated from the full post chatbotsmagazine.com/its-not-about-bots-146a90f3360b.Related reading
More Stuff I Like
More Stuff tagged bot
See also: Online Strategy , Digital Transformation