What makes us better people? I’m starting to think it’s mostly not our character. « Francesca Elston

"I am spending a lot of time thinking about what characterises systems that set people up to do well, and systems that set people up to do less well. My current showcase system is single queuing. People behave better when there is a single queuing system in place, and they are much more relaxed. In parallel queues, they twitch in case the other queue is moving more quickly or someone jumps in or they are in the wrong place and will miss their turn. Their behaviour is more defensive and less kind."